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Remote RavenCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, insurance verification, and maintaining compliance with HIPAA standards while providing empathetic and professional communication in a healthcare setting.
Highest-signal resume keywords
Call Center ExperienceUS Health Insurance KnowledgePatient SchedulingAttention To DetailHIPAA Compliance
About the role
Key responsibilities & impact- Answer inbound calls promptly across patient queues and route callers to the appropriate team when needed
- Schedule, reschedule, and confirm new and returning patient appointments for in-office and telehealth visits
- Verify and update patient demographic and insurance information accurately
- Return voicemails and respond to patient messages within the same business day
- Warm-transfer billing and insurance inquiries to the appropriate internal team
- Maintain a professional, patient, and empathetic manner across patient interactions
- Work with Athena, Klara, and Phreesia systems; training will be provided
Requirements
What you’ll need- Minimum 1 year of call center experience, preferably within a medical practice or healthcare setting
- Working knowledge of US health insurance, including commercial plans, Medicare, Medicare Advantage, and TRICARE
- Clear, professional, and empathetic phone manner
- Strong attention to detail with the ability to accurately capture and update patient information while managing an active call
- Comfortable working simultaneously across multiple platforms and systems
- Reliable high-speed internet connection and a quiet, dedicated home workspace suitable for patient calls
- Prior experience with Athena, Klara, or Phreesia preferred
- Prior experience scheduling telehealth appointments in addition to in-office visits preferred
- Familiarity with HIPAA requirements and patient privacy standards in a remote work context preferred
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Appointment SchedulingInsurance VerificationTelehealth CoordinationData EntryMulti-Platform Navigation
Soft Skills
Empathetic CommunicationProfessional Phone MannerAttention To Detail
Tools & Technologies
AthenaKlaraPhreesia
Industry Keywords
HealthcarePatient Privacy StandardsMedicareMedicare AdvantageTRICARE