Demonstrates strong spoken and written English communication skills, effective problem-solving abilities, and a professional attitude while managing customer interactions in a remote housing services environment. Proficient in following procedures, documenting information accurately, and maintaining service quality across multiple inquiry types.

Highest-signal resume keywords

Customer Service ExperienceMaintenance Request HandlingStrong English Communication SkillsOrganizational SkillsRemote Work Capability

About the role

Key responsibilities & impact

Handle customer interactions related to maintenance requests, housing locator services, and open-line support
Listen to customer needs, ask relevant questions, and provide clear professional assistance
Gather and communicate accurate information for housing or maintenance-related inquiries
Follow processes for documenting, routing, and escalating requests
Maintain accurate records of customer interactions and case information
Communicate professionally with customers and relevant parties
Manage multiple inquiry types while maintaining attention to detail and service quality
Follow assigned workflows, schedules, and performance expectations
Maintain consistent attendance, punctuality, and availability throughout the assigned shift
Support a US-based housing services operation

Requirements

What you’ll need

Strong spoken and written English communication skills
Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
Strong listening, problem-solving, and customer service skills
Ability to follow procedures, document information accurately, and escalate issues appropriately
Good organizational skills and ability to work independently in a remote environment
Reliable attendance and ability to commit to a fixed work schedule
Professional attitude, dependable work ethic, and willingness to learn account-specific processes
Own Windows 11 PC; Mac is not supported
Minimum 16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Must be available for any listed shift schedule
Strong written and verbal English communication skills
Resume must be submitted in English
Successful completion of an applicable background check may be required for shortlisted candidates

Benefits

Comp & perks

Paid weekly in arrears
Fully remote work arrangement
Fixed shift schedules with two consecutive days off
Independent Contractor position

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Maintenance CoordinationHousing Locator ServicesDocumentation AccuracyProblem-SolvingAttention to Detail

Soft Skills

Listening SkillsProfessional AttitudeDependable Work EthicWillingness to Learn

Tools & Technologies

Windows 11Microsoft TeamsOffice 365WebcamWired USB HeadsetDual MonitorsFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

Customer InteractionsCall CenterHousing SupportService QualityFixed Work Schedule