Demonstrates expertise in customer support with a focus on resolving inquiries efficiently across multiple channels. Proficient in using CRM and helpdesk tools while maintaining high standards of communication and customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceFluency In SpanishHelpdesk Tool ProficiencyAttention To DetailE-Commerce Support Experience

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, live chat, and email within defined service levels
Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
Escalate complex cases to the right team with clear, complete notes
Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
Identify recurring issues and share feedback to improve help articles and processes
Meet quality, productivity, and customer satisfaction targets

Requirements

What you’ll need

1+ year of experience in customer support, call center, or client-facing service roles
Excellent spoken and written English
Calm, empathetic, and solution-oriented communication style
Comfortable using helpdesk, CRM, and ticketing tools
Strong attention to detail and ability to multitask across channels
Availability to work U.S. business hours
Based in Mexico, with a reliable home office setup and stable internet connection
Experience supporting U.S. customers
Experience in e-commerce, SaaS, or healthcare support
Fluency in Spanish

Benefits

Comp & perks

We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTroubleshootingDocumentationMultitaskingCRM Proficiency

Soft Skills

Empathetic CommunicationSolution-Oriented MindsetCalm Demeanor

Tools & Technologies

ZendeskGorgiasFreshdesk

Industry Keywords

E-CommerceSaaSHealthcare SupportClient-Facing Service