Demonstrates strong spoken and written English communication skills, effective problem-solving abilities, and a professional attitude while managing customer interactions related to maintenance requests and housing locator services. Proficient in following procedures, documenting information accurately, and maintaining a reliable work schedule in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceMaintenance Request HandlingStrong English Communication SkillsOrganizational SkillsMicrosoft Teams / Office 365

About the role

Key responsibilities & impact

Handle customer interactions related to maintenance requests, housing locator services, and open-line support
Listen to customer needs, ask relevant questions, and provide clear, professional assistance
Gather and communicate accurate information for housing and maintenance inquiries
Document, route, and escalate requests according to established processes
Maintain accurate customer interaction and case records
Communicate professionally with customers and relevant parties
Manage multiple inquiry types while maintaining attention to detail and service quality
Follow assigned workflows, schedules, and performance expectations
Maintain consistent attendance, punctuality, and availability throughout the assigned shift

Requirements

What you’ll need

Strong spoken and written English communication skills
Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
Strong listening, problem-solving, and customer service skills
Ability to follow procedures, document information accurately, and escalate issues appropriately
Good organizational skills and the ability to work independently in a remote environment
Reliable attendance and the ability to commit to a fixed work schedule
Professional attitude, dependable work ethic, and willingness to learn account-specific processes
Own equipment and suitable home workspace
Windows 11 PC; Mac not supported
Minimum 16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Must be available for any listed shift schedule and commit consistently to assigned hours and working days
All resumes must be submitted in English
Successful completion of an applicable background check may be required for shortlisted candidates

Benefits

Comp & perks

Paid weekly in arrears

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Maintenance CoordinationDocumenting Information AccuratelyEscalating Issues AppropriatelyAttention to DetailProblem-Solving

Soft Skills

Listening SkillsProfessional AttitudeDependable Work EthicWillingness to Learn

Tools & Technologies

Windows 11 PCDual MonitorsWebcamWired USB HeadsetFibre Internet

Industry Keywords

Customer InteractionsHousing Locator ServicesCall Center ExperienceRemote WorkFixed Work Schedule