Demonstrates strong spoken and written English communication skills, effective problem-solving abilities, and a professional attitude while managing customer interactions related to maintenance requests and housing locator services. Proficient in following procedures, documenting information accurately, and maintaining reliable attendance in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceMaintenance Request HandlingStrong English Communication SkillsOrganizational SkillsProblem-Solving Skills

About the role

Key responsibilities & impact

Handle customer interactions related to maintenance requests, housing locator services, and open-line support
Listen to customer needs, ask relevant questions, and provide clear, professional assistance
Gather and communicate accurate information for housing and maintenance inquiries
Follow processes for documenting, routing, and escalating requests
Maintain accurate records of customer interactions and case information
Communicate professionally with customers and relevant parties
Manage multiple inquiry types while maintaining attention to detail and service quality
Follow assigned workflows, schedules, and performance expectations
Maintain consistent attendance, punctuality, and availability throughout the assigned shift
Complete all stages of the hiring process, including resume review, questionnaire, video interview, pre-screen interview, live interviews, and background check

Requirements

What you’ll need

Strong spoken and written English communication skills
Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
Strong listening, problem-solving, and customer service skills
Ability to follow procedures, document information accurately, and escalate issues appropriately
Good organizational skills and the ability to work independently in a remote environment
Reliable attendance and the ability to commit to a fixed work schedule
A professional attitude, dependable work ethic, and willingness to learn account-specific processes
Own equipment and suitable home workspace
Windows 11 PC; Mac not supported
Minimum 16 GB RAM
Dual monitors
Webcam and wired USB headset
i5 processor or higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365
Must be able to work any listed schedule and commit consistently to assigned hours and days
All resumes must be submitted in English
Successful completion of an applicable background check may be required

Benefits

Comp & perks

Paid weekly in arrears

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documenting Information AccuratelyEscalating Issues AppropriatelyFollowing ProceduresManaging Multiple InquiriesAttention to Detail

Soft Skills

Listening SkillsProfessional AttitudeDependable Work EthicWillingness to Learn

Tools & Technologies

Microsoft TeamsOffice 365Windows 11 PCDual MonitorsWebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution

Industry Keywords

Customer InteractionsHousing Locator ServicesMaintenance CoordinationCall Center ExperienceRemote Work Environment