Riverside Health

Patient Care

• Work under the supervision of a licensed team member and/or provider
• Perform validated patient-care tasks including simple wound care, EKGs, peripheral INT removal, point-of-care testing, and extremity splinting
• Provide age-appropriate patient care according to departmental policies and procedures
• Promote and maintain a safe work environment for staff and customers
• Enter patient data into technology systems and the EMR, including rooming patients in the ambulatory practice setting
• Follow the plan of care and perform procedures such as vital signs, ice application, EKGs, blood draws, specimen collection, POCT testing, and splinting
• Complete clinical and quality documentation according to RHS standards and regulatory requirements
• Ensure availability of equipment, instruments, and supplies
• Maintain clean, safe, and orderly work and patient environments
• Assist with admitting, discharging, or transferring patients efficiently under direction of licensed team members and/or providers

Patient Care Assistant

Physician Assistant

• Perform patient care, technical, and clerical functions under physician and practice manager supervision
• Support clinic patient flow and provide health care services while maintaining quality and safe care
• Float to other practices within the region as needed
• Update, verify, and maintain patient records; interview patients and confirm visit purposes
• Prepare patients for examinations and obtain vital signs
• Prepare and sanitize examination rooms
• Administer medications and vaccines under physician supervision
• Process prescription refill requests and forward them to pharmacies
• Maintain medical inventory, stock examination rooms, and keep equipment operational
• Ensure compliance with scope-of-practice, HIPAA, and OSHA standards
• Complete required competencies and education
• Liaise between physicians and patients; support patients and families during visits and procedures, including chaperoning sensitive examinations
• Provide timely customer service, patient follow-up, appointment and referral assistance, and patient education
• Collect specimens, perform phlebotomy and point-of-care testing, process and send specimens to laboratories
• Manage point-of-care logs and document testing in the electronic health record
• Obtain preauthorizations and prior authorizations
• Follow insurance carrier guidelines and Medicare regulations
• Apply ICD9 and CPT coding knowledge
• Schedule tests and specialist visits within network limitations
• Support productivity and quality-measure goals

Medical Assistant – Gastroenterology

Trainer

• Perform functions related to athletic injury prevention, assessment, treatment, and reconditioning
• Educate the public on injury prevention, rehabilitation, wellness, and other health-related issues
• Work across outpatient clinics, recreational facilities, schools or universities, and practice or game sites
• Build collaborative relationships with multidisciplinary teams to support patient care
• Collaborate with other disciplines to develop, implement, and evaluate patient care plans
• Participate in care team meetings
• Train and support team members, volunteers, and students; provide feedback
• Provide injury recognition, evaluation, and immediate care
• Design and implement injury prevention programs
• Participate in rehabilitation and reconditioning and complete timely documentation and follow-up communication
• Support cost containment through supply utilization recommendations and equipment/product evaluations
• Promote community health through physicals, screenings, health fairs, and educational offerings
• Identify opportunities to increase referrals, capture additional customers, and grow the sports medicine program

Athletic Trainer – Orthopedics & Sports Medicine

Pharmacist

• Leads assigned patient service lines, clinical areas, and therapeutic programs
• Delivers direct patient care and clinical practice, including decentralized and service-based programs
• Provides pharmaceutical services throughout assigned areas
• Facilitates experiential education and practice advancement
• Participates in pharmacy operations and medication dispensing
• Provides medication management support in centralized and decentralized medication-use systems
• Serves as a departmental resource and specialty liaison to hospital personnel or external groups
• Leads process improvement and quality management projects by gathering and analyzing data, implementing interventions, monitoring outcomes, and ensuring regulatory compliance
• Provides evidence-based medication recommendations, discharge medication review, reconciliation, and counseling
• Identifies high-risk patients and implements interventions to improve quality and safety
• Develops and oversees medication-use policies and procedures
• Collaborates with multidisciplinary healthcare teams and supports continuity of pharmaceutical care
• Facilitates specialty medication procurement, ordering, and dispensing, including chemotherapy, parenteral nutrition, and controlled substances as appropriate
• Oversees pharmacy operations and technician activities when assigned
• Develops training experiences for students, residents, and staff and supports professional presentations

Pharmacy Specialist – Labor Pool

Nurse

• Conduct focused patient assessments, including vital signs and data gathering
• Implement established plans of care and evaluate treatment effectiveness
• Complete accurate clinical documentation and maintain quality-assurance records
• Perform point-of-care testing, medication logging, and annual wellness visit documentation
• Address patient care gaps with providers
• Perform laboratory functions and monitor OSHA and lab proficiency testing
• Maintain clean, compliant, and well-stocked work areas
• Provide patient education about prescribed medications and registration and medical history forms
• Follow up urgently on lab calls, patient calls, prescription fills and refills, referrals, and appointment scheduling
• Answer calls from patients, pharmacies, physicians, and vendors by close of business
• Communicate lab/pathology results and schedule additional tests per provider orders
• Perform insurance pre-authorization for prescription drugs, procedures, and patient tests
• Build collaborative relationships with multidisciplinary teams and participate in assigned team meetings
• Rotate among all urgent care locations

LPN, Urgent Care

• Perform duties under the direction or supervision of a licensed medical practitioner or registered nurse
• Conduct focused patient assessments, including vital signs and gathering data
• Implement established plans of care and evaluate treatment effectiveness
• Complete required clinical documentation according to RHS standards
• Maintain quality-assurance documentation, including point-of-care testing, medication logs, and annual wellness visits
• Work with providers to address patient care gaps
• Perform laboratory functions and monitor OSHA and lab proficiency testing
• Maintain clean, compliant, and well-stocked work areas
• Provide patient education, including instruction about prescribed medications
• Explain registration and medical-history forms and their relevance to patient care
• Follow up urgently on lab calls, patient calls, prescription fills and refills, referrals, and appointment scheduling
• Answer telephone calls from patients, pharmacies, physicians, and vendors by close of business
• Communicate lab/pathology results and schedule additional tests per provider orders
• Perform insurance pre-authorization for prescription drugs, procedures, and patient tests
• Build collaborative relationships with a multidisciplinary team and participate in assigned team meetings
• Rotate among all urgent care locations

Patient Care Assistant

Medical Assistant – Gastroenterology

Athletic Trainer – Orthopedics & Sports Medicine

Pharmacy Specialist – Labor Pool

LPN, Urgent Care

LPN – Labor Pool, Urgent Care