Advocate

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre (GCC)
• Deploy to pre-defined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Work with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms for the GCC
• Deploy to medical facilities daily during protracted inpatient stays
• Manage patient welfare throughout admission, ensuring comfort, treatment understanding, and reasonable support requests
• Establish working relationships with treating physicians and obtain up-to-date information from medical teams
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange other required services

Patient Advocate

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre (GCC)
• Deploy to predefined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms and relay information to the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare during admission, ensuring comfort, treatment understanding, and reasonable support requests
• Establish relationships with treating physicians and obtain current information from the medical team
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange additional services as required

Recruitment

• Manage the recruitment lifecycle for offshore and field-based positions from sourcing and screening through offer, credential collection and onboarding
• Recruit offshore personnel against live client requirements
• Identify quality candidates through targeted outreach, job boards, online databases and social media
• Build and maintain strong talent pools
• Screen candidates for relevant experience, technical competency, availability, certifications, medicals and mobilisation requirements
• Conduct interviews assessing suitability, interest, qualifications and compensation expectations
• Maintain regular candidate communication and provide a professional, responsive candidate experience
• Work with Project Managers, hiring managers and operational teams to understand requirements and provide recruitment updates
• Maintain accurate candidate, vacancy and requisition records in the applicant tracking system
• Support offer preparation, background checks, onboarding and new-hire documentation
• Develop trusted relationships with offshore personnel and maintain an active network for future assignments
• Contribute to recruitment strategy, process improvements and project kick-off meetings

Offshore Recruiter

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre
• Deploy to predefined medical facilities in the area of operation to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Work with the GCC to ensure payment methods are agreed with receiving medical facilities
• Act as a mediator between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms and relay information to the GCC
• Deploy to medical facilities daily during protracted inpatient stays
• Manage patient welfare throughout admission, ensuring comfort, understanding of treatment, and reasonable support requests
• Establish relationships with treating physicians and obtain up-to-date information from medical teams
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange other required services

• Remain available throughout agreed coverage hours for contact by the RMI Global Coordination Centre (GCC)
• Deploy to predefined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms for the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare during admission, ensuring comfort, understanding of treatment, and reasonable support requests
• Establish working relationships with treating physicians and obtain current information from medical teams
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange additional services as required

Clinical Operations

• Coordinate assigned cases from initial emergency management through discharge from RMI Topside oversight and care
• Communicate with client-selected imaging facilities and the RMI Global Coordination Center to track patients through the imaging process
• Establish timely communication with receiving imaging facilities
• Keep designated personnel informed throughout the case process
• Coordinate communication of results to consulting physicians and on-site medics
• Maintain administrative oversight of daily follow-up patients without making medical decisions
• Receive and respond to patient healthcare-record requests
• Support consulting physicians with patient-focused administrative tasks
• Assist with prescription and pharmacy coordination
• Coordinate fit-for-duty and return-to-work documentation
• Perform other duties assigned by the Director of Clinical Operations, Medical Director, or consulting physicians

Clinical Operations Coordinator

Communications

• Develop and drive communications strategies advancing the clean energy transition in the built environment
• Serve as a strategic communications partner to RMI’s Buildings team and collaborate with the Electricity team and global colleagues
• Develop project-level communications strategies, audience engagement approaches, narratives, and execution guidance across communications channels
• Define target audiences, key messages, desired outcomes, and high-level channel approaches
• Identify communications opportunities supporting influence, impact, stakeholder engagement, thought leadership, fundraising, and program impact
• Translate technical analysis, research, and programmatic work into audience-specific narratives
• Identify stakeholders, influence pathways, communications opportunities, trends, and external developments
• Advise project teams on communications approaches, timing, publication strategies, external moments, and news cycles
• Develop communications plans guiding account team execution across media, digital, editorial, design, events, and other communications functions
• Coordinate teams to support successful execution and delivery
• Advise on communications during concept note, proposal, project development, fundraising, and business development processes
• Align communications objectives and KPIs with project goals and monitor performance
• Use data and audience feedback to refine communications approaches and contribute to impact reporting
• Develop strategic direction for account teams and facilitate collaboration across communications disciplines
• Identify thought leadership opportunities and support articles, op-eds, speaking materials, messaging frameworks, and other products
• Increase visibility and position program experts in external conversations, events, and media opportunities

Strategic Communications Lead

Principal

• Build and lead RMI’s cross-program strategy and advisory work focused on the rapidly growing data center sector
• Establish RMI’s institutional theory of change for data centers and translate it into differentiated market offerings
• Develop relationships and opportunities with priority external partners and clients
• Lead complex cross-program engagements within Impact Consulting’s Delivery Excellence Team
• Identify system-level barriers, leverage points, and interventions aligning data center growth with clean energy deployment, grid reliability, affordability, decarbonization, and community outcomes
• Integrate perspectives and expertise across RMI’s programs into a coherent data center strategy
• Represent RMI as a senior thought leader on data center growth, energy infrastructure, and the clean energy transition
• Develop and execute RMI’s data center go-to-market strategy
• Define priority client segments, buyers, pain points, and differentiated offerings
• Cultivate relationships with hyperscalers, colocation providers, developers, utilities, infrastructure investors, technology providers, and other stakeholders
• Develop account strategies, pipeline opportunities, concept notes, proposals, scopes of work, staffing plans, delivery approaches, and commercial models
• Lead large, strategically important data center projects spanning multiple RMI programs and capabilities
• Translate ambiguous client questions into structured workstreams, hypotheses, analytical approaches, and decision-oriented outputs
• Assemble and lead multidisciplinary teams across RMI
• Maintain accountability for project scope, timeline, budget, quality, and client expectations
• Synthesize technical inputs into integrated executive-level recommendations
• Guide rigorous presentations, reports, analyses, and other client deliverables
• Lead executive client meetings, workshops, working sessions, and presentations
• Identify project risks and take corrective action
• Shape follow-on opportunities and ensure delivery lessons inform future offerings and strategy
• Build RMI’s integrated data center platform across organizational boundaries
• Identify capability gaps and develop repeatable approaches, methodologies, analytical modules, frameworks, datasets, and deliverables
• Capture and institutionalize knowledge from engagements and market interactions
• Mentor and coach RMI staff and contribute to the broader Impact Consulting leadership community

Principal, Power Systems – Data Centers

Associate

• Advance building decarbonization across the United States, with a primary focus in California and the Northeast
• Contribute to solutions accelerating the transition to clean, efficient, and all-electric buildings
• Lead discrete workstreams within larger initiatives
• Manage relationships with external partners
• Conduct research and analysis on energy efficiency, demand flexibility, building electrification, and decarbonization strategies
• Locate, manage, and analyze data using creative approaches
• Present quantitative information in clear visual formats
• Develop quantitative models to address research and client questions
• Synthesize findings into reports, insight briefs, blogs, presentations, policy briefs, regulatory comments, and other external-facing products
• Engage external experts through interviews, conferences, and project collaboration
• Coach staff on areas of expertise, such as building energy modeling
• Structure and manage work of junior team members
• Lead projects or project portions from design through execution
• Develop workplans, manage timelines, coordinate contributors, and ensure high-quality deliverables
• Support project budgeting, reporting, partner communications, and milestone tracking
• Build and maintain relationships with industry representatives and partners
• Participate in stakeholder meetings, workshops, working groups, and conferences
• Represent RMI in external meetings and public forums
• Develop presentations, articles, webinars, and other external communications
• Present research findings and recommendations to diverse stakeholder groups
• Identify emerging market opportunities, risks, and trends
• Support strategic prioritization, grant proposals, donor reports, RFPs, projects, and partnerships

Senior Associate, Energy Efficiency, Electrification, Demand Management – Buildings Program

Customer Support

• Perform DOT and non-DOT urine, hair follicle, oral fluid, breath alcohol (BAT/STT), and instant point-of-collection (POCT) tests
• Maintain chain-of-custody protocols
• Manage MRO safety concern notices
• Track clock letters
• Follow up on missing or delayed lab results
• Handle test scheduling for pre-employment and random screenings
• Order, track, and manage testing supplies, chain of custody forms (CCFs), and equipment serial numbers
• Utilize DISA and FormFox to manage testing events and document collections
• Maintain secure electronic records
• Provide operational and administrative support to the Global Substance Prevention Team

Drug and Alcohol Collections Support Specialist

Operations

• Ensure safe, compliant and profitable delivery of all medical services across North and South America and other locations as required
• Manage service delivery for domestic and international onshore and offshore operations
• Manage strategic financial performance, budgets, project revenue and client accounts
• Ensure contractual obligations are met for key clients
• Report weekly on staffing and project status to the Vice President Operations – North America
• Engage stakeholders throughout planning, implementation, delivery and close-down
• Manage service quality and develop procedures supporting performance, accuracy and compliance
• Provide accountability and quality assurance across the full project lifecycle
• Lead, guide, mentor and develop direct reports and foster a positive company culture
• Oversee project planning and risk analysis; complete and audit project risk management workbooks
• Support deployed field staff through calls, emails and other interactions
• Gather client feedback and ensure competent field-staff performance
• Adjust working schedules to support global operations
• Identify staffing needs and work with HR, Talent Acquisition and Clinical Governance to recruit field staff
• Maintain understanding of scopes of work and contract deliverables
• Establish and refine systems and processes for operational efficiency and customer satisfaction
• Plan and coordinate annual meetings, continuing education and skills evaluations for mobilized providers
• Review reports and implement quality improvements
• Serve as emergency backup for short-term deployments
• Identify client challenges and develop solutions with internal and external resources
• Escalate potential or actual issues to the Vice President Operations – North America with recommended solutions
• Assist with reviewing and approving timesheets, expenses and time-off requests
• Supervise Project Managers, medical support and field staff

Patient Advocate

Patient Advocate

Offshore Recruiter

Patient Advocate

Patient Advocate

Clinical Operations Coordinator

Strategic Communications Lead

Principal, Power Systems – Data Centers

Senior Associate, Energy Efficiency, Electrification, Demand Management – Buildings Program

Drug and Alcohol Collections Support Specialist

Head of Medical Operations