Rosecrance Behavioral Health

Manager

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Support clients in achieving rehabilitative, resiliency, and recovery goals
• Provide continuity of program services in a safe, ethical, legal, moral, and therapeutic manner
• Participate as a team member in delivering mental health services to clients and families
• Facilitate recovery issues in clients’ daily living situations
• Complete required documentation within appropriate timelines
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records consistent with regulations
• Communicate with admissions, process, and discharge planning staff
• Coordinate services from community resources
• Utilize treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Be familiar with court proceedings and make court appearances on behalf of Rosecrance clients
• Participate in Clinical Team meetings and activities
• Maintain confidentiality according to the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Assume related responsibilities delegated by management

Case Manager – Mental Health Pathways, Family Support

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Deliver program services ethically, legally, morally, and within a safe therapeutic environment
• Participate as a team member in delivering mental health services
• Facilitate recovery issues into clients’ daily living situations
• Motivate staff and problem-solve regarding effective clinical practices
• Complete required documentation within appropriate timelines
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records in accordance with regulations
• Communicate with admissions, process, and discharge planning staff
• Coordinate services from community resources
• Use treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Make court appearances on behalf of Rosecrance clients as needed
• Participate in Clinical Team meetings and activities
• Maintain confidentiality under the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Assume other related responsibilities delegated by management

Case Manager – Mental Health Pathways

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Deliver mental health services in an ethical, legal, moral, safe, and therapeutic environment
• Participate as a clinical team member in services for clients and families
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records in accordance with regulations
• Coordinate communications with admissions, treatment process, and discharge planning staff
• Coordinate services from community resources
• Apply treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Attend court proceedings and make court appearances as needed
• Participate in clinical team meetings and activities
• Maintain confidentiality under the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Perform other related responsibilities delegated by management

Counselor

• Coordinate access to care for clients and ensure timely, effective solutions
• Serve as primary point of contact for professional referral sources and clients during intake
• Assess client needs, determine eligibility, and coordinate services
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions
• Maintain detailed records and comply with regulatory and organizational standards
• Build and maintain relationships with community organizations, healthcare providers, local agencies, and other referral sources
• Collaborate with business development to identify and pursue growth opportunities
• Represent Rosecrance at community events, networking functions, and professional meetings
• Engage daily with internal and external stakeholders to align access and growth strategies
• Participate in cross-functional team meetings
• Spend at least one day per week in the community meeting referral sources and attending relevant events
• Act as liaison between Rosecrance and the community
• Comply with the Rosecrance Corporate Compliance Program, Code of Conduct, mission, vision, values, and expectations
• Deliver exceptional customer service and serve as a positive role model
• Perform other related responsibilities assigned by leadership

Access Counselor, IL

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Support clients in achieving rehabilitative, resiliency, and recovery goals
• Provide continuity of program services within a safe and therapeutic environment
• Participate as a team member in delivering mental health services to clients and families
• Motivate staff and problem-solve regarding effective clinical practices
• Complete required documentation within appropriate timelines
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records consistent with regulations
• Coordinate communications with admissions, process, and discharge planning staff
• Coordinate services from community resources
• Utilize treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Make court appearances on behalf of Rosecrance clients when needed
• Participate in Clinical Team meetings and activities
• Maintain confidentiality under the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Assume other related responsibilities delegated by management

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Support clients in achieving rehabilitative, resiliency, and recovery goals
• Provide continuity of program services in a safe, therapeutic, ethical, legal, and moral manner
• Participate as a team member in delivering mental health services to clients and families
• Facilitate recovery issues in clients’ daily living situations
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records in accordance with regulations
• Communicate with admissions, process, and discharge planning staff
• Coordinate services from community resources
• Use treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Make court appearances on behalf of Rosecrance clients when needed
• Participate in Clinical Team meetings and activities
• Maintain confidentiality under the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Perform other related responsibilities delegated by management

• Provide mental health rehabilitation services and supports to adults and families
• Decrease hospitalization and crisis episodes and increase community functioning
• Support clients in achieving rehabilitative, resiliency, and recovery goals
• Provide continuity of program services in a safe, therapeutic, ethical, legal, and moral manner
• Participate as a team member in delivering mental health services to clients and families
• Facilitate recovery issues in clients’ daily living situations
• Undertake primary case management responsibilities for designated clients
• Conduct individual, group, and family counseling and educational sessions
• Maintain client service records consistent with regulations
• Communicate with admissions, process, and discharge planning staff
• Coordinate services from community resources
• Use treatment concepts, evidence-based practices, and service modalities
• Present workshops, lectures, and training to clients, families, staff, and community groups
• Make court appearances on behalf of Rosecrance clients when needed
• Participate in Clinical Team meetings and activities
• Maintain confidentiality under the professional Code of Conduct and applicable law
• Deliver exceptional customer service and represent the agency positively
• Perform other related responsibilities delegated by management

Representative

• Collect outstanding balances from commercial insurance and self-pay payers
• Continuously improve revenue cycle processes
• Manage client business accounts, policy applications, and collection activities
• Work eight-hour shifts five days a week and be available for additional hours when necessary
• Manage credit and collections activities for client accounts
• Maintain the accounts receivable ledger and monitor aged receivables
• Maintain current knowledge of benefit plans, contract terms, rates, billing forms, and codes
• Check claim status using telephone, websites, and other available means
• Document and recommend adjustments to client accounts
• Pursue collection activities and follow up on balances outside established norms
• Coordinate collection activities with outside agencies, including court appearances as needed
• Apply credit policies consistently from admission through final account resolution
• Securely handle cardholder data, including encryption, data storage limitations, access controls, security protocols, and PCI DSS compliance
• Participate in mandatory PCI training and regular security assessments
• Provide feedback and education to departments/internal customers regarding issues impacting revenue flow or capture
• Provide documentation and reports to assist in fiscal management
• Participate in Revenue Cycle Team meetings and activities
• Comply with the Rosecrance Corporate Compliance Program, Code of Conduct, mission, vision, values, and expectations
• Deliver exceptional customer service

Case Manager – Mental Health Pathways, Family Support

Case Manager – Mental Health Pathways

Case Manager – Mental Health Pathways

Access Counselor, IL

Case Manager – Mental Health Pathways

Case Manager – Mental Health Pathways

Case Manager – Mental Health Pathways

Revenue Cycle Representative