Salesforce

Strategy

• Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk
• Ensure Slack's interests are represented in cross-functional policy and process decisions, including G4G planning cycles
• Influence and shape operational policy on behalf of Slack leadership
• Advocate for go-to-market strategies that accelerate growth and remove seller friction
• Drive alignment on deal structure, compensation design, and quoting policy with Deal Desk, GIC, and SOPS
• Synthesize field, COE, and ELT inputs into data-backed narratives that influence stakeholder decisions
• Identify policy or process gaps creating headwinds for Slack and lead resolution efforts end-to-end
• Partner with counterpart hires across Strategic Ops, Compensation, and Deal Desk to ensure a unified voice for Slack
• Report directly to Zach Ciliotta-Young and partner with the Slack COE and ELT and central operating leadership

Senior Director, Strategic Operations

General

• Partner with Account Executives on deals involving API usage, rate limits, or platform consumption
• Serve as the technical expert in customer conversations, explaining API mechanics, usage patterns, and spend implications
• Use the usage forecasting calculator to size credit- or flat-rate deals and explain the rationale
• Identify accounts to prioritize for API-related deals based on usage patterns
• Meet customers’ technical teams to scope requirements and validate usage assumptions
• Maintain the usage calculator as rate cards and packaging evolve
• Feed field learnings to Product and Pricing teams and recommend rate-card or calculator improvements
• Build reusable frameworks and playbooks for AE self-service
• Advise on API-related deal terms with AEs and Deal Desk
• Own the customer-facing technical and quantitative conversation without owning deal closure or quota
• Report directly to Zach Ciliotta-Young and partner with Sales and Product Strategy & Operations

API Field Specialist

Solutions Engineer

• Join MuleSoft’s EMEA Growth Markets team, primarily supporting the Turkish and Mediterranean markets
• Act as a trusted advisor to prospective customers and partners
• Demonstrate MuleSoft Platform capabilities for integrating digital investments into application and agentic networks
• Collaborate with the Sales team throughout the sales cycle
• Conduct technical discovery and qualification
• Make architectural recommendations
• Deliver product demonstrations and Proof of Value engagements
• Map technical solutions to business value
• Explain the real-world benefits of the MuleSoft platform to customers
• Lead technical validation events and sophisticated RFI responses

Lead Solution Engineer – Mulesoft, Turkish Speaker

AI Research Scientist

• Design, implement, and iterate agentic AI systems with customers
• Collaborate closely with software engineers, product managers, and solution engineers
• Innovate at the frontier of AI and create new solutions
• Define new product categories with meaningful impact for Salesforce customers
• Build and ship high-quality, production-grade software using modern engineering practices
• Design and orchestrate complex systems where AI agents integrate into human workflows
• Contribute to the shared system context repository of system designs, constraints, and standards
• Critically evaluate human- or AI-generated code for correctness, quality, security, and performance
• Implement and debug model training, evaluation, and inference pipelines
• Deploy ML systems using Docker and cloud platforms
• Optimize distributed training or inference performance

Senior Director, Strategic Operations

API Field Specialist

Lead Solution Engineer – Mulesoft, Turkish Speaker

Lead Member of Technical Staff – AI Research