Salesforce

Support Engineer

• Serve as the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products
• Develop and maintain technical expertise in Salesforce Data 360 and Agentforce
• Analyze, troubleshoot, and solve customer issues
• Provide feature explanations and best practices
• Manage customer expectations and the customer experience to maximize customer satisfaction
• Actively maintain and participate in job-related training activities
• Research, document, and prioritize customer issues
• Leverage internal tools and escalation teams as necessary
• Prioritize and manage time effectively in a fast-paced environment
• Multitask and perform effectively under pressure
• Create and curate knowledge content

Technical Support Engineer – Agentforce, Data 360

Consultant

• Support work streams in sophisticated enterprise customer engagements
• Partner with key collaborators to achieve customer vision and complete key deliverables
• Serve as a hands-on advisor and trusted advisor to clients
• Present and demonstrate solutions to obtain customer acceptance
• Identify key risks and issues and address difficult conversations with teams and customers
• Interact with product owners, business process owners, and technical resources to understand capabilities and requirements
• Analyze information and craft comprehensive solutions
• Provide thought leadership and standard processes internally and externally
• Guide customers and colleagues in rationalizing and deploying technologies that increase business value
• Collaborate on internal initiatives to grow the consulting practice and contribute to the knowledge base
• Handle customer expectations and negotiate solutions with customers and third-party partners
• Review and correct key artifacts to keep projects on track and solutions maintainable
• Work with Delivery Managers, Solution Architects, Technical Architects, and clients to design technology solutions
• Contribute to program vision, business case creation, and justification
• Monitor and deliver program/project elements throughout the lifecycle
• Advise on and articulate strategies involving enabling technologies, including the Salesforce Platform

Solution Consultant, Senior Solution Consultant

Data Scientist

• Establish strong partnerships with product stakeholders to identify opportunities, prioritize roadmaps, and implement execution excellence
• Evangelize evidence-based decision-making by partnering with key leaders and driving general accessibility of data and insights
• Perform evidence-based evaluations of the most important drivers for increased adoption of Slack product capabilities
• Build key success metric frameworks and self-serve reporting to monitor Slack product health
• Prototype foundational data models and partner with Data Engineering to elevate them into canonical sources of truth
• Contribute to the design and implementation of Slack's agentic data delivery platform
• Quantitatively identify product opportunities to improve user experiences and unlock business value
• Partner with Product Researchers to align roadmaps and collaborate on projects addressing complex questions
• Work closely with Product, Design, Engineering, and Go-To-Market teams to shape product development, success measurement, and iteration

Staff / Principal Data Scientist

• Establish strong partnerships with product stakeholders to identify opportunities, prioritize roadmaps, and implement execution excellence
• Evangelize evidence-based decision-making by partnering with key leaders and driving accessibility of data and insights
• Perform evidence-based evaluations of drivers for increased adoption of Slack product capabilities
• Build success metric frameworks and self-serve reporting to monitor Slack product health
• Prototype foundational data models and partner with Data Engineering to elevate them into canonical sources of truth
• Contribute to the design and implementation of Slack's agentic data delivery platform
• Quantitatively identify product opportunities to improve user experiences and unlock business value
• Partner with Product Researchers to align roadmaps and collaborate on projects answering complex questions
• Work closely with Product, Design, Engineering, and Go-To-Market teams to shape product development, success measurement, and iteration

Principal Data Scientist

• Own the roadmap for process blueprints and automation solutions
• Own the feature lifecycle for specific components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities
• Partner with customer-facing team leaders to map and analyze customer requirements
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated enterprise-grade solutions
• Validate, test, and iterate blueprints for accuracy, consistency, and performance
• Translate strategic goals and customer requirements into PRDs, user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines
• Conduct user interviews and quantitative analysis to understand customer pain points and identify product opportunities
• Act as the voice of the customer within the development process
• Partner with Engineering and Design to ensure technical feasibility and intuitive user experiences
• Provide feedback to Product Managers regarding feature gaps and scalability enhancements
• Support rollout and enablement of blueprint solutions across teams and customers

Forward Deployed Consultant, Senior Consultant

Security Engineer

• Work directly with leadership within enterprise business units
• Maintain a current, prioritized risk register for the business unit
• Weigh compensating controls and distinguish top risks from lower priorities
• Make final risk calls at senior grade levels
• Engage with business unit architecture
• Lead security design reviews and threat models
• Advocate well-reasoned security positions with increasing independence at senior grade levels
• Use AI tooling such as Claude Code, Cursor, or similar to accelerate analysis while applying judgment about when human review is needed
• Provide business units with appropriate security expertise
• Represent the business unit’s voice in security forums
• Drive risk remediation plans and bug closure to completion
• Sequence the highest-impact work first and establish clear ownership and accountability

Enterprise Security Partner – Senior Analyst / Lead / Senior Lead

Solutions Engineer

• Advise clients on data strategy, roadmaps, capabilities and use-case alignment, organization and operating models, adoption strategies, and AI readiness
• Support professional services and license sales teams in client engagements
• Lead workshops and discovery sessions supporting sales processes and scoping
• Perform senior-level billable professional service engagements, including PSU outcome-specific work and Resident Advisor programs
• Shape data quality programs, data strategies, process analyses, and optimization initiatives
• Serve as an Informatica Journey leader for MDM, Data Governance, Data Integration, and related areas
• Host monthly office hours with guest speakers and Q&A sessions
• Engage with Informatica product development teams and support quarterly business review motions
• Collaborate with the Informatica Community of Practice team
• Advance knowledge of Informatica, Salesforce ecosystem products, and AI platforms
• Build repeatable AI-enabled agents and processes to improve delivery efficiency
• Mentor and coach team members
• Build new offerings and optimize the PSU catalog
• Collaborate with Salesforce Professional Services colleagues on cross-team capabilities and engagements

Senior Solution Architect – Informatica

Full-stack Engineer

• Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on public cloud platforms such as AWS, GCP, Azure, or Alibaba
• Design, develop, debug, and operate resilient distributed systems across thousands of compute nodes and multiple data centers
• Build and ship production-grade software using modern engineering practices and AI development tools
• Use and contribute to open source technologies such as Spinnaker and Zookeeper
• Develop Infrastructure-as-Code using Terraform
• Write microservices using containerization frameworks such as Kubernetes, Docker, and Mesos
• Design and orchestrate complex systems where AI agents integrate into human workflows
• Contribute to shared system context containing system designs, constraints, and standards
• Critically evaluate human- or AI-generated code for correctness, quality, security, and performance
• Resolve complex technical issues and drive improvements in system availability, resilience, and performance
• Balance live-site management, feature delivery, and technical debt retirement
• Participate in the team’s on-call rotation to keep services operational and highly available

Software Engineer – GovCloud

Sales

• Lead a team of Regional Sales Directors and Account Executives within the Commercial Business Unit
• Generate revenue and achieve individual, team, and organizational quotas
• Contribute to sales strategy and define and implement processes to generate pipeline
• Drive transformational projects with customers and prospects
• Lead and scale sales operations across Colombia, Chile, Perú, and Argentina
• Drive revenue growth, market expansion, and regional customer success across Southern Cone and Andean markets
• Align cross-functional teams across key LATAM territories to execute localized strategic go-to-market initiatives
• Participate in and lead client and prospect meetings
• Engage corporate resources as needed
• Mentor and develop the sales team, including recruiting, hiring, and training new sales talent
• Conduct weekly forecasting meetings and coach the team on deal-closing strategies
• Report sales activity and pipeline forecasts to senior sales leadership
• Supervise team sales activity and track performance metrics

RVP, Sales – Commercial Business

Account Executive

• Identify and create new qualified opportunities within the current customer base
• Drive deals through a full sales cycle to closed won
• Work alongside license sales teams and customers using a consultative selling approach
• Position Salesforce Services as a long-term trusted advisor
• Craft compelling points of view and pitch entry-point service engagements and expansions
• Generate business value from customers’ Salesforce investments
• Partner cross-functionally on account strategy with Account Partners and the Customer Success ecosystem
• Help customers maximize their Salesforce investment
• Build industry expertise and business acumen
• Align Salesforce offerings with customers’ strategic goals
• Generate pipeline with strategic customers

Associate Account Partner – CBS

Product Designer

• Shape Salesforce’s enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders
• Identify customer and business opportunities requiring operation across product and organizational boundaries
• Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into product and experience choices
• Define models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces
• Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and path to production
• Direct multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology
• Build technically truthful working experiences addressing state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery
• Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop unsupported directions
• Partner with Product and Engineering leaders to influence roadmaps and platform decisions
• Partner with Research + Experience Intelligence and Experience Architecture to ground decisions in evidence and scale proven systems
• Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience
• Build an exceptional multidisciplinary leadership and practitioner bench
• Attract product thinkers, strategists, designers, and builders to Salesforce

SVP, Experience Strategy – Experience & Design

• Lead Research across Salesforce Experience Design and build a continuous intelligence capability spanning Customer 360, Platform, Data 360, Agentforce, Slack, and emerging surfaces
• Report to the EVP, Chief Experience Officer
• Establish one enterprise Research + Insights agenda tied to consequential customer, product, platform, architecture, and business decisions
• Build Experience Intelligence as a live, cumulative understanding of customers, industries, organizations, roles, and work
• Ensure foundational, generative, and evaluative research shape product strategy before solution direction and roadmap commitments harden
• Create continuous evaluation spanning early concepts, prototypes, implementations, shipped products, production behavior, and longitudinal customer outcomes
• Define research and measurement models for human-agent collaboration, including trust, delegation, autonomy, authority, observability, intervention, correction, escalation, learning, and recovery
• Integrate evidence across Product Analytics, Marketing, Sales, Customer Success, Support, Services, Trust, implementation, and market intelligence
• Build a durable, searchable, reusable customer and product knowledge system
• Protect the independence and integrity of customer evidence, including confidence, limitations, contradictions, and unresolved questions
• Recruit and develop research leaders, distinguished researchers, behavioral scientists, measurement experts, research technologists, knowledge architects, and Research Operations talent
• Establish enterprise research leadership and talent systems across Salesforce portfolios

SVP, Research & Insights – Experience & Design

Architect

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
• Develop best practice content for QSAs, admins, and partners
• Translate product knowledge into clear, practical educational resources
• Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
• Maintain and update partner certification paths within Qualified University
• Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
• Act as a subject matter expert on Qualified University content
• Ensure resources are organized, accessible, and useful for customers at every stage of their journey

Qualified Success Architect

General

• Align innovative solutions to technology challenges within complex Consumer Business Services accounts
• Partner with clients and internal team members to drive consensus on multi-product technology solutions across Salesforce product lines, primarily Analytics
• Handle business development, operations strategy, and product demonstrations as a trusted advisor
• Define ambiguous business problems through research and assessment, drive innovative ideas, and recommend practical next steps
• Evaluate solutions, focus client decision-making, and build decision frameworks that deliver ongoing value
• Demonstrate connected, data-driven experiences through software demos and rapid prototyping with Salesforce and Tableau
• Build customized solutions and demonstrations for multiple personas
• Advise on customer data and analytics architecture related to Salesforce and Tableau, including Snowflake and Databricks environments
• Participate in product, sales, and procedural training and certifications

Senior Specialist SE

• Define and execute a strategic territory plan across mid-market accounts and prospects in Germany
• Drive new business and expand existing customers through disciplined, value-based selling
• Run full-cycle deals from discovery through negotiation and close
• Deliver compelling product demos and clear storytelling, supported by Sales Engineers when required
• Lead conversations with business owners, IT leaders, and line-of-business executives
• Maintain accurate forecasting, pipeline discipline, and data hygiene in Salesforce
• Orchestrate cross-functional teams including Sales Engineers, Product Specialists, Marketing, and Partners
• Leverage the Salesforce platform and cross-cloud synergies to build customer data strategies
• Travel across Germany to meet customers, run workshops, and win strategic deals