Demonstrates strong customer service skills and the ability to drive sales growth through effective communication and relationship management. Possesses a solid understanding of retail operations and sales strategies within the automotive industry.

Highest-signal resume keywords

Customer Focused Role ExperienceQuota Driven Environment PerformanceBasic Selling SkillsAutomotive Industry BackgroundBachelor's Degree

About the role

Key responsibilities & impact

Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits
Promote the entire line of NAPA products and programs to Wholesale Customers
Work with local Store Manager to develop plans to increase sales
Proactively initiate, contact, manage and develop leads on a local basis
Identify specific needs of customers and align solutions with NAPA's offerings
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines
Engage customers and keep them connected through all of NAPA's eSales programs
Perform educational seminars, clinics and presentations on NAPA product lines and services
Maintain customer satisfaction and provide strong customer service, including solving customer problems, complaints and questions in person or by telephone

Requirements

What you’ll need

Prior experience in a Retail store or outside sales
2+ years of experience in a customer focused role
Ability to perform in a quota driven environment
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance
Capability to present information in group meetings
Valid driver license with no more than 2 moving violations in the last 4 years required
Bachelor's Degree preferred
Background in the Automotive Industry preferred
Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary
Stamina to stand and walk for entire work shift
Ability to lift up to 60 lbs of merchandise
Clear speaking and attentive listening skills
Ability to set expectations, meet commitments, track results, and manage accountability
Ability to inspect, protect and maintain company assets, merchandise, vehicles, building and people

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) with company match
Vacation, personal days, holidays, sick days, and paternal leave
Employee stock purchase plan
Tuition reimbursement
Professional development opportunities
Wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Call PreparationCustomer Meeting ManagementHandling Customer ResistanceClosing SalesAccount Maintenance

Soft Skills

Clear Speaking SkillsAttentive Listening SkillsProblem SolvingCustomer Satisfaction Maintenance

Tools & Technologies

NAPA eSales Programs

Certifications & Qualifications

Valid Driver License

Industry Keywords

Retail SalesAutomotive PartsCustomer EngagementSales GrowthEducational Seminars