Support Technician jobs in United States

Explore 5 matching jobs.

Softdocs

Client Support Technician

Softdocs

Posted: 10/20/2026
JavaScriptMS SQL ServerSQL
Valmont Industries, Inc.

Manufacturing Support Services Technician

Valmont Industries, Inc.

Posted: 10/5/2026
UPS

Technician II, Technology Support

UPS

Posted: 10/2/2026
Air Products

Global Support and Services Technician

Air Products

Posted: 9/24/2026
ISOutsource

Support Desk Technician

ISOutsource

Posted: 9/16/2026
AWSAzureCloudFirewallsLinuxSQL
EDF Renewables North America

Support Services Technician

EDF Renewables North America

Posted: 9/15/2026
Softdocs

Client Support Technician

Softdocs
Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Softdocs products, with strong capabilities in troubleshooting databases and application behavior. Proficient in communicating technical concepts to non-technical users while maintaining documentation accuracy and managing multiple cases effectively.

Highest-signal resume keywords
Microsoft SQL ServerHTMLCSSJavaScriptTechnical Support Experience

Tech Stack

Tools & technologies
JavaScriptMS SQL ServerSQL

About the role

Key responsibilities & impact
  • Provide professional, friendly, and timely support for Softdocs products
  • Communicate clearly and positively to drive case resolution
  • Document every issue, action, and outcome accurately in the support system
  • Respond to requests via email, chat, phone, and case management tools
  • Manage multiple open cases and prioritize effectively in a fast-paced environment
  • Collaborate with internal teams to resolve complex issues and share knowledge
  • Interpret application and system logs to troubleshoot functionality
  • Stay current on product updates and features through training and self-learning
  • Suggest improvements for internal documentation and support processes
  • Troubleshoot databases, logs, and application behavior to identify root causes and guide clients toward successful outcomes

Requirements

What you’ll need
  • Knowledge of Microsoft SQL Server or a comparable database, including DML commands
  • Familiarity with HTML, CSS, and JavaScript
  • Understanding of server and network fundamentals
  • Excellent written and verbal communication
  • Strong problem-solving and analytical mindset
  • Ability to explain technical concepts to non-technical users
  • Detail-oriented with a focus on documentation accuracy
  • Comfortable multitasking and working independently in a remote environment
  • Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field — or equivalent experience
  • 2+ years of experience in IT, technical support, or a related technical field
  • 2+ years of customer service or client-facing experience

Benefits

Comp & perks
  • 100% remote work from anywhere in the U.S.
  • Direct access to the CEO and senior leaders from day one
  • Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave
  • Laptop/equipment stipend
  • Training, learning opportunities, and leadership exposure
  • Mentorship and collaboration with senior leaders and cross-functional teams
  • People-first culture with family time valued

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Database TroubleshootingDML CommandsApplication Behavior AnalysisSystem Log InterpretationTechnical Documentation
Soft Skills
Excellent CommunicationProblem-SolvingDetail-OrientedMultitaskingCustomer Service
Tools & Technologies
Case Management ToolsEmail SupportChat SupportPhone Support
Industry Keywords
IT SupportTechnical SupportClient-Facing ExperienceRemote WorkComputer Science Degree