Staples Promotional Products

Technical Recruiter

• Develop and execute strategic recruiting plans for the company’s technical staffing needs
• Partner with hiring managers to define job requirements, candidate profiles, and success metrics
• Source and attract technical candidates through job boards, social media, networking events, and other methods
• Screen, interview, and assess candidates using structured evaluations and behavioral interviews
• Present qualified candidates to hiring teams and provide data-driven recommendations
• Lead and optimize full-cycle recruitment from application through offer
• Track recruiting metrics such as time to fill, pipeline health, and diversity targets, adjusting strategies as needed
• Collaborate with HR Business Partners, Compensation, and Onboarding teams for seamless hiring and hand-off
• Maintain compliance with employment laws and internal policies throughout recruitment
• Mentor, coach, and provide technical guidance to junior recruiters
• Lead projects and initiatives involving matrixed teams across departments

Lead Talent Acquisition, Technical Recruiter

Account Specialist

• Manage transactional and programmatic custom print projects, customer orders, and replenishment programs
• Serve as a primary point of contact for print customers throughout the order lifecycle
• Develop and present profitable customer quotes while maintaining targeted margin expectations
• Manage a pipeline of print opportunities and convert requests into sales
• Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams
• Resolve customer issues, identify root causes, and coordinate corrective actions
• Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery
• Analyze reports and performance metrics to increase sales, improve operational efficiency, and support customer retention
• Maintain accurate customer records, project details, and business intelligence documentation
• Recommend and help implement process improvements
• Support KPIs related to customer engagement, win rates, service levels, and sales performance
• Negotiate sales margins and work with suppliers to support customer and business objectives

• Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs
• Support internal and external print customers while driving profitable sales growth and customer retention
• Manage support queues and sales opportunities, converting customer requests into successful print sales
• Provide timely communication throughout quotation, proofing, production, fulfillment, and delivery
• Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and cross-functional teams
• Analyze and resolve customer issues through proactive problem-solving and coordination
• Maintain customer-branded websites and facilitate additions and updates to program items
• Use reporting and account analytics to identify sales growth opportunities and operational improvements
• Organize and maintain accurate customer records, reports, and critical business information
• Recommend process enhancements to improve customer satisfaction and operational efficiency
• Meet KPIs including win rate, customer engagement, service level agreements, and process compliance

Payroll

• Lead, coach, and support payroll professionals overseeing payroll processing, timekeeping, training, performance, and team coordination
• Manage time and attendance operations, including data collection, historical edits, reporting, training, and service ticket resolution
• Ensure payroll service levels are met by resolving ServiceNow tickets, escalations, associate inquiries, and time-sensitive issues accurately and promptly
• Execute off-cycle payroll, on-cycle edits, close activities, bulk payments, Positive Pay, ACH transmissions, and check-print files
• Manage manual checks, reversals, stop payments, reissues, paycheck distribution, direct deposit activity, and specialized payments
• Audit and balance payroll and timekeeping inputs, review quality-control results, maintain records, and support SOX, internal, and external audits
• Track payroll overpayments, support third-party collections, reconcile Netpay and Money Network accounts, and partner with Accounting as needed
• Monitor payroll law changes, update procedures, train teams on new requirements, and identify process improvements across payroll services

Supervisor, Payroll Production

Outside Sales

• Hunt within a defined territory to prospect and win net-new small-to-medium business customers
• Ramp and onboard newly won accounts to expand the customer base
• Drive prospect engagement remotely by phone, video, face-to-face meetings, and digital tools
• Set the required number of weekly appointments with appropriate decision makers
• Discover prospects' incremental and programmatic needs
• Communicate Staples' value propositions, capabilities, products, and assortments across all categories
• Overcome objections and close sales
• Use prescribed selling tools, including Priority List, Tenfold, and SFDC, to prioritize activities, drive efficiency, and document customer engagement
• Work with customer support, setup teams, and category specialists to progress deals to closed-won
• Implement and ramp wins while driving compliance with new account/program requirements
• Support product selection and standardization based on prospect industry buying processes
• Create sticky accounts that continue purchasing from Staples
• Integrate prospect feedback into the sales approach
• Manage new customer assortment and pricing
• Communicate and work closely with Category Specialists and support teams
• Communicate with prospects daily in a professional manner

Lead Talent Acquisition, Technical Recruiter

Account Specialist

Account Specialist

Supervisor, Payroll Production

Territory Sales Representative