TDCX

Executive

• Provide excellent customer support via all relevant communication channels
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using appropriate procedures to ensure high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

Personal Banking Executive – Part-time

QA Engineer

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs targeted to account objectives and uncovering root causes, possible solutions, and actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Performs other duties assigned by management within the employment category and for effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Global QA DNA Officer

• Perform channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and business laws and regulations
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
• Prepare and analyze internal and external quality reports for internal stakeholders and/or clients
• Collaborate with call quality team members and the QA Manager to identify and streamline QA processes and implement process standards
• Partner with Operations, Training, and clients to develop and enhance evaluation programs aligned with account objectives
• Identify root causes, possible solutions, and actionable insights for performance improvement
• Use call center tools and/or client systems to gather data and analyze quality-performance trends and patterns
• Perform other duties assigned by management within the employment category and Quality Management System

Customer Support

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs, research existing issues, and provide strategic solutions while clarifying confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Representative

• Perform all-channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and business laws and regulations
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
• Prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients
• Collaborate with call quality team members and the QA Manager to identify and streamline QA processes and implement process standards
• Partner with Operations, Training, and clients to develop or enhance evaluation programs aligned with account objectives
• Uncover root causes, possible solutions, and actionable insights for performance improvement
• Use call center tools and/or client systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System

• Provide excellent support experience to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent customer support through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs, research existing issues, and provide strategic solutions while clarifying confusion.
• Ensure first contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Customer Service Specialist

Digital Marketing

• Effectively work on inbound and outbound leads provided by the client.
• Be responsible for an assigned portfolio, optimizing clients' campaigns and ensuring customer expectations are met.
• Advise companies on their online advertising campaigns and significantly impact their business.
• Achieve individual sales targets while contributing to a larger sales team increasing the customer base across the region.
• Create unique customer experiences while actively affecting the online marketing environment.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Senior Digital Marketing Consultant

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to maximize customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent support experiences to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure high customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Risk

• Work with the ePayment Account to deliver a happier customer experience.
• Provide high-quality support to new and existing e-payment users.
• Communicate with users via phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Support users ranging from fledgling start-ups to Fortune 500 companies using e-payment services.

Risk Account Specialist

• Work with the ePayment Account to deliver a happier customer experience
• Provide high-quality support to new and existing e-payment users
• Communicate with users through phone, chat, and email
• Give individual attention to users and research their issues carefully
• Ask for assistance from the wider team when needed
• Support users ranging from fledgling start-ups to Fortune 500 companies
• Help support the global expansion of the e-payment business

• Work with the ePayment Account to deliver a happier customer experience.
• Provide high-quality support to new and existing e-payment users.
• Communicate with users through phone, chat, and email.
• Pay individual attention to users and carefully research their issues.
• Ask for help from the rest of the team when needed.
• Support users ranging from fledgling start-ups to Fortune 500 companies.