TDCX

Customer Support

• Provide excellent support experiences to customers via all relevant communication channels.
• Identify customers' needs, research existing issues, and provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Specialist

• Provide excellent customer support through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and go the extra mile to engage customers.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Digital Marketing

• Manage and optimize existing advertisement campaign components, including ad copy, bid prices, cost per conversion, cost per click, and keyword research.
• Help create and implement campaign strategies, including keyword research and analysis.
• Create performance reports with recommendations for improvements.
• Track funds in the account and maintain conversation.
• Implement new technologies and automation capabilities that enhance SEM efforts.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Digital Marketing Campaign Specialist

• Provide excellent support to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure needs are addressed
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services according to procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support to customers via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services using the right procedures to ensure the highest customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Customer Service Representative

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent support to customers via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services according to procedures to ensure high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

• Provide excellent support to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using the right procedures to ensure high customer satisfaction
• Build sustainable relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

• Provide excellent customer support via all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and ensure first-contact resolution
• Follow up effectively with service partners and internal departments to close cases according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services using correct procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category
• Support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs, research existing issues, and provide strategic solutions while clarifying confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Compliance

• Identify and capture sales opportunities with existing or new customers and assist and guide customers in their purchases.
• Take customers through the audit process, from C-level audit notification through deployment-data collection, audit-result presentation, escalation, negotiation, and commercial resolution closure.
• Acquire product, license agreement, and contract knowledge to understand customer needs across products and regions and apply effective responses and solutions.
• Drive direct deal closures where customers understand outstanding compliance exposure can be invested in new product.
• Collaborate with internal and external stakeholders to transition companies from non-compliance into compliance.
• Use Salesforce.com to track leads, opportunities, activities, and results.
• Drive, develop, execute, and monitor License Compliance campaigns.
• Work with Legal, Channel, and other sales teams to maximize revenue opportunities within License Compliance engagements.
• Act as a brand ambassador in a customer-facing role.
• Perform other duties assigned by management and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

License Compliance Associate, Turkish

• Provide excellent customer support through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
• Deliver services according to procedures to achieve high customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent customer support through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

QA Engineer

• Perform all-channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and business laws and regulations
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
• Prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients
• Collaborate with call quality team members and the QA Manager to identify and streamline QA processes and implement process standards
• Partner with Operations, Training, and clients to develop or enhance evaluation programs aligned with account objectives
• Uncover root causes, possible solutions, and actionable insights for performance improvement
• Use call center tools and/or client systems to gather data and analyze trends or patterns affecting quality performance
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System

Global QA DNA Officer

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to maximize customer satisfaction.
• Build sustainable customer relationships and exceed expectations.
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX’s Quality Management System.