TDCX

Customer Support

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Representative

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Inside Sales

• Close incoming sales opportunities by selling product benefits to meet short-term goals, objectives, and quotas
• Assist customers with order placement and provide product information and advice
• Recommend products, services, and solutions that fulfill customer needs
• Deliver service meeting Sales, Quality, and Productivity metrics and exceed daily and monthly targets
• Recognize, document, and escalate customer issues or trends through appropriate channels
• Maintain product knowledge by attending training workshops and staying current on product materials
• Perform other duties assigned by management within the scope of employment and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Inside Sales Specialist

Risk

• Work with the ePayment Account to deliver a happier customer experience
• Support new and existing e-payment users as the company expands globally
• Communicate with users through phone, chat, and email
• Pay individual attention to users and research their issues carefully
• Ask for assistance from the rest of the team when needed
• Provide high-quality customer support

Risk Account Specialist

• Provide excellent customer support through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to maximize customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

• Provide excellent customer support through all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to maximize customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Work with the ePayment Account to deliver a happier customer experience.
• Support users of an e-payment platform serving businesses from fledgling start-ups to Fortune 500 companies.
• Provide high-quality support to new and existing users as the company expands globally.
• Communicate with users via phone, chat, and email.
• Pay individual attention to users and research their issues carefully.
• Ask for help from the rest of the team when needed.

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and go the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the category of employment and support the effective implementation, maintenance and continual improvement of TDCX's Quality Management System.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs, research existing issues, and provide strategic solutions while clarifying confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Team Lead

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support continual improvement of TDCX's Quality Management System.

Front Desk

• Manage the front desk and office administration task
• Welcome visitors by greeting them in person or on the telephone; answer or refer inquiries
• Attend to incoming and outgoing official telephone calls and visitors
• Receive mail and documents and handle courier services
• Perform general administrative duties, including maintaining pantry supply inventory and organizing meeting rooms
• Maintain security by following procedures, monitoring the logbook, and issuing visitor badges
• Track building maintenance repair/replace items and liaise with building maintenance/vendors
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Front Desk Expert

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions.
• Clarify customer confusion and ensure first-contact resolution.
• Follow up effectively with service partners and internal departments to ensure case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Recruitment

• Work closely with hiring managers to understand recruiting and selection requirements and meet hiring needs in a timely manner.
• Manage the complete recruitment cycle, including sourcing, job advertising, resume screening, interviewing, and delivering headcount targets.
• Adopt effective and innovative recruitment methods to deliver headcount targets.
• Participate in recruitment marketing programs, including career talks and job fairs.
• Prepare recruitment reports to monitor and assess recruitment strategy effectiveness.
• Prepare and complete recruitment administrative functions.
• Ask candidates the right questions during the recruitment process.
• Sell strong talent to hiring managers and promote roles to candidates.
• Work with HR representatives or company leaders to ensure alternative solutions comply with organizational budgets and policies.
• Perform other assigned duties within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Customer Service Representative

Customer Service Representative

Inside Sales Specialist

Risk Account Specialist

Customer Service Representative

Customer Service Representative

Customer Service Representative

Risk Account Specialist

Customer Service Representative

Customer Service Representative

Customer Service Team Lead

Customer Service Representative

Front Desk Expert

Customer Service Representative

Talent Acquisition Specialist