The Church of England

Business Operations

• Maintain and monitor data across QL, SAP, Dynamics and other business systems
• Produce reports, analysis and management information using Excel and Power BI
• Manage administration and monitoring of contractual, financial, loan and stakeholder reporting
• Identify data quality issues and resolve discrepancies with colleagues
• Support and guide colleagues on effective use of QL, SAP, Dynamics and other NCI systems
• Assist with user acceptance testing, system enhancements and continuous improvement projects
• Support payment processing, reconciliations and other operational administrative activities
• Develop and promote consistent approaches to data management and system usage
• Provide cross-departmental support to improve efficiency and relationships
• Contribute to wider team objectives and provide cover for colleagues when required
• Work collaboratively to improve services and customer outcomes

Senior Business Operations Officer

Surveyor

• Provide technical and contract management for maintenance and refurbishment projects
• Contribute to the development, design and delivery of the Board’s forward works programme through surveys and related tasks
• Support delivery of planned maintenance programmes for Community Living schemes
• Develop work specifications and assist with procuring external consultants and specialist advisors
• Work with residents, contractors, consultants and Housing Department staff throughout project stages
• Identify and support residents requiring additional assistance, including arranging temporary facilities or short-term rehousing where necessary
• Ensure pre-construction information, including asbestos registers, is provided to the principal designer and principal contractor
• Ensure required consents are in place, including planning, building control and party wall awards
• Conduct site visits to clarify specifications, monitor work quality and verify good working practices
• Perform quality assurance checks and verify invoiced work matches completed work
• Ensure customer satisfaction surveys and relevant data are captured
• Update component records in the housing management system and provide compliance certificates
• Prepare expenditure forecasts and track planned, committed and actual expenditure against budgets
• Report expenditure to the team leader
• Comply with safeguarding policies and participate in relevant training
• Provide customer-focused complaint resolution for the works programme
• Comply with and report against external funding or grant requirements

Planned Maintenance Surveyor

General

• Source suitable properties for addition to the portfolio, considering budget, location and design
• Propose potential purchases to the Acquisitions and Disposals Manager/Head of Operations and Strategy
• Manage and negotiate property acquisitions through completion
• Instruct professionals, arrange surveys and tests, review documentation and seek professional advice
• Negotiate with agents and developers and arrange property viewings
• Seek internal approvals and arrange deposits, property purchases and contract signings
• Set up purchased properties on the housing database with relevant property information
• Arrange compliance-related works and provide certification before new tenancies begin
• Manage disposal and sale of non-retained properties
• Coordinate refurbishment of void properties with the housing team, maintenance partners and contractors
• Ensure void re-let times, lead times, budgets, quality and lettable standards are met
• Issue and monitor contractor instructions and works orders, including updates in QL
• Monitor value for money, performance and quality of refurbishment works
• Maintain accurate property records, void trackers, cost data and progress information
• Provide property data and certificates to compliance and business services teams
• Monitor gas capping, drain down and related activities after tenancy end or property purchase
• Update colleagues regarding works and proposed purchases
• Participate in managing Housing Helpline calls and team correspondence
• Manage confidential information and ensure records are complete and accurate

Property Officer – Acquisitions and Disposals

Project Manager

• Lead procurement and implementation of a replacement national safeguarding case management system
• Work with safeguarding teams, dioceses and cathedrals to identify, validate and prioritise user requirements
• Translate requirements into procurement documentation and future system design
• Drive business case development and solution definition
• Organise impact assessments, prepare budget proposals and recommend budget changes
• Establish project organisation, governance responsibilities, project team roles and Project Boards
• Define project scope, financial profile, goals, objectives, risks and deliverables
• Create and manage project, resource and communications plans and the project budget
• Acquire resources, allocate work and coordinate team members, contractors and consultants
• Collaborate with IT colleagues, stakeholders, technical developers and third-party suppliers
• Develop use cases, test plans and user acceptance scripts
• Oversee data cleansing and migration from multiple data sources
• Manage fault logs and coordinate fault resolution
• Oversee quality control, risk assessment and risk management throughout the project lifecycle
• Maintain project benefits profiles and review project benefits with managers
• Ensure IT security, data handling, data protection and acceptable-use compliance
• Support user training and adjustment of business processes and working practices
• Plan business and system readiness and lead transition to business as usual
• Ensure helpdesk handover and competent IT support for new systems

NSCMS Project Manager – Tech Specialist

Manager

• Manage the day-to-day operation and coordination of environments and releases
• Balance the needs of multiple projects and operational services while reducing delivery risk and improving change quality entering production
• Manage development, test, UAT, training, staging and production environments, including provisioning, refreshes, upgrades, patching, access controls, configuration and dependency management
• Plan and coordinate releases across environments and maintain deployment calendars
• Support release readiness reviews and ensure rollback, contingency and recovery arrangements are in place
• Ensure environments and test data are ready for system, integration, UAT, end-to-end, regression, performance, operational readiness and training activities
• Align testing milestones with release plans and identify environment-related risks or issues
• Support defect triage where configuration or environment problems affect testing outcomes
• Maintain governance, audit trails, standards, documentation and reporting for environments and releases
• Ensure compliance with information security and change control requirements
• Manage relationships with internal teams and external suppliers
• Communicate about environment availability, planned changes, outages, risks and dependencies
• Improve environment stability, release quality, deployment automation, DevOps practices and testing effectiveness

Senior Business Operations Officer

Planned Maintenance Surveyor

Property Officer – Acquisitions and Disposals

NSCMS Project Manager – Tech Specialist

Environments and Release Manager