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The Coca-Cola CompanyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer account management and beverage equipment coordination, with proficiency in SAP and Microsoft Office Suite. Strong relationship-building skills and effective problem-solving abilities are essential for success in a fast-paced environment.
Highest-signal resume keywords
Customer Account ManagementBeverage Equipment CoordinationSAP ProficiencyVerbal And Written CommunicationRelationship Building
About the role
Key responsibilities & impact- Serve as the main contact for Foodservice customers
- Coordinate beverage equipment installations, flavor changes, removals, and replacements
- Schedule and monitor service activities across Coca-Cola systems
- Confirm service details and follow up with customers
- Process equipment, parts, and buy-back orders through SAP and other systems
- Research and resolve customer inquiries and technical issues
- Expedite priority orders and coordinate with distributors and vendors for timely delivery and installation
- Build relationships with customers, distributors, service providers, installers, and internal teams
- Collaborate with Sales, Operations, and Supply Chain
- Provide phone troubleshooting support for beverage dispensing and vending equipment
- Recommend process adjustments based on recurring service or logistical challenges
- Fulfill on-site responsibilities at Coca-Cola’s Atlanta corporate office as required by leadership
- Participate in in-person meetings, project planning, and strategic coordination sessions
Requirements
What you’ll need- High school diploma or GED required
- Minimum 2 years of experience in a customer-facing, call center, or account support role
- Experience coordinating beverage equipment installations or service activities preferred
- Familiarity with distributor operations, supplier fulfillment, and customer account management
- Proficiency in SAP, Microsoft Office Suite (Excel, Word, SharePoint, Teams), and related service and order-tracking systems
- Understanding of beverage dispensing and installation principles, including power, water, and space requirements
- Ability to manage administrative priorities and service details accurately in fast-paced conditions
- Excellent verbal and written communication skills
- Strong relationship-building with internal and external stakeholders
- Effective time management, problem solving, and adaptability
- Currently authorized to work full-time in the United States without requiring employer sponsorship
Benefits
Comp & perks- Coca-Cola training programs and digital tools for professional growth
- Medical, financial, and/or other benefits
- Annual incentive reference value of 7.5%
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Beverage Equipment InstallationService Activity CoordinationTechnical Issue ResolutionOrder ProcessingTroubleshooting Support
Soft Skills
Time ManagementProblem SolvingAdaptabilityRelationship BuildingEffective Communication
Tools & Technologies
SAPMicrosoft Office SuiteExcelWordSharePointTeams
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
FoodserviceDistributor OperationsSupplier FulfillmentCustomer ServiceVending Equipment