The Health Management Academy

Account Coordinator

The Health Management Academy
Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and proactive communication to support account management processes, ensuring accurate execution and effective use of Salesforce and other tools.

Highest-signal resume keywords
Salesforce Data ManagementAccount Management SupportReporting CreationProactive CommunicationAttention To Detail

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Support PHM’s Account Management team with administrative and transactional responsibilities
  • Support recurring account needs, including monthly and quarterly meeting preparation and renewals
  • Support smaller revenue-generating PHM clients and take on increasing account ownership
  • Improve Salesforce data quality and expand the team’s use of Salesforce
  • Create reporting to help Account Executives manage work and accounts
  • Maintain and improve Salesforce information and contribute to expanded Salesforce capabilities
  • Work across Salesforce, Sigma, ServiceNow, Microsoft Office 365, and Zoom
  • Learn PHM’s account management processes and navigate evolving, undocumented processes
  • Help maintain timely, accurate execution and increase team capacity as the business grows

Requirements

What you’ll need
  • Strong organization and ability to keep multiple details and priorities moving
  • Proactive communication skills with clear and timely follow-through
  • Comfort with ambiguity and willingness to learn quickly
  • Strong attention to detail and commitment to accurate work
  • Experience or exposure to benefits, insurance, or digital health is nice to have
  • Must live in and physically perform all work in the United States

Benefits

Comp & perks
  • Health, dental, and vision benefits
  • Annual cash incentive program
  • 401(k) with match
  • Flexible PTO
  • PHM for PHM (services for employees and dependents)
  • Other benefits
  • Virtual interviews conducted by Zoom or phone

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SalesforceReportingData Quality ImprovementAccount Management Processes
Soft Skills
Strong OrganizationProactive CommunicationComfort With AmbiguityAttention To Detail
Tools & Technologies
SigmaServiceNowMicrosoft Office 365Zoom
Industry Keywords
BenefitsInsuranceDigital Health