Travelers

Appraiser

• Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations
• Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and material costs to restore vehicles to pre-loss condition
• Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
• Adapt to technology implementations, system upgrades, and AI-focused digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

Outside Auto Appraiser

Business Analyst

• Perform cashiering activities for Travelers Insurance Company, Travelers Insurance Designated Activity Company and Travelers Legal Ltd.
• Receipt and process insurance payment transactions across multiple bank accounts
• Ensure insurance cash payments and receipting functions comply with service-level agreements
• Allocate automated and manual cash-related ledger postings by legal entity and process them within required deadlines
• Resolve head-office bank reconciliation queries within one month
• Ensure individual bank accounts are funded at appropriate levels
• Prepare short- and longer-term cash flow summaries
• Compile financial data for variance analysis and report results against expectations
• Extract and analyze data to support financial analysis and create financial transactions
• Prepare and complete less complex analyses supporting financial/business plans, budgets and forecasts
• Engage with US and UK colleagues on cash management initiatives, including process and system changes
• Support continuous improvement of cashiering and cash management processes and controls
• Perform other duties as assigned

Cash Management Analyst

Associate

• Participate in structured training covering insurance policies, claim processes, systems, and procedures
• Review, investigate, and document first-party property claims under direct supervision
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
• Determine and apply coverage for building damages according to policy terms
• Establish accurate scopes of damage for building and contents losses
• Prepare written estimates and/or computer-assisted estimates
• Communicate timely and professionally with customers, claimants, and internal stakeholders
• Maintain accurate claim activity records in claim management systems
• Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
• Acquire and maintain relevant insurance licenses and/or UAS Remote Pilot Certification within three months of starting
• Assess and inspect all areas of dwellings or structures, including roofs, attics, and crawl spaces
• Travel extensively, including overnight stays, to support customers across multiple locations
• Perform other duties as assigned

Outside Auto Appraiser

Cash Management Analyst

Associate Claim Representative – Outside Property