Travelers

Representative

• Manage, inspect, evaluate, negotiate, and settle first-party property claims
• Perform in-person inspections at customers' residences and properties to assess damages
• Review, investigate, and document first-party property claims under limited supervision
• Handle personal insurance claims with limited supervision and higher authority
• Begin handling business insurance claims with direct supervision
• Gather information from policyholders, claimants, and third-party vendors
• Investigate and evaluate relevant facts and documents, including leases, contracts, and by-laws
• Determine and apply coverage for property damages according to policy terms
• Establish accurate scopes of building and contents damages
• Prepare written estimates and/or computer-assisted estimates with management guidance
• Communicate with customers, representatives, vendors, and internal stakeholders
• Negotiate with contractors and insureds' representatives with guidance
• Maintain accurate claim activity records in claim management systems
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Assess and inspect dwellings and structures, including roofs, attics, crawl spaces, and confined areas
• Travel extensively, including overnight stays, to support customers across multiple locations
• Perform other assigned duties

Property Claim Representative

General Counsel

• Analyze, investigate, and resolve lower-severity and lower-complexity Bond & Specialty claims
• Retain, monitor, and manage outside counsel and vendors using incident response and litigation management plans and budgets
• Negotiate settlements for lower-severity and lower-complexity litigation matters
• Prepare management reports on loss development, financial exposure, and resolution strategies
• Develop and coordinate recovery efforts with the Recovery Management Unit
• Attend mediations, settlement conferences, trials, depositions, and business meetings as needed
• Provide legal and business support to underwriting colleagues, including negotiating indemnity documentation, drafting product forms and endorsements, reviewing contracts and bond forms, and supporting marketing or risk management efforts
• Ensure stakeholders and customers feel secure, respected, and cared for throughout the claims process
• Ensure compliance with BSI Claims processes, procedures, and best practices
• Maintain thorough documentation of claim activities, decisions, and communications
• Prepare timely coverage evaluations and correspondence to insureds
• Maintain and note claim files according to company best practices
• Handle new and existing Employment Practices Liability claims nationally across field regions

Associate Claim Counsel, Bond & Specialty Insurance

Operations

• Review server and application performance metrics to identify bottlenecks, address issues, and improve efficiency
• Troubleshoot, identify, and resolve business-impacting incidents across engineering teams and lines of business
• Participate in 24/7 critical application support, including after-hours and weekend work
• Plan at an operational level and design and develop technology solutions
• Interface with customers, management, and technical resources
• Participate in the design, development, and implementation of technology solutions
• Provide production support for Web Access Management services including SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, and SSO certificate renewal
• Provide production support for Identity Management services including SailPoint IIQ, SailPoint nightly batch process checkout, and MFA
• Set up and support Autosys batch jobs
• Coordinate with teams through continuous follow-ups to close open issues
• Set up changes, resolve incidents, investigate problems, and complete service requests for IAM services
• Coordinate and communicate lines-of-business-impacting changes at cross-LOB meetings
• Implement changes during application change windows while adhering to ECRM guidelines
• Participate in critical application on-call support

Identity and Access Management Operations Engineer

Customer Support

• Serve as the day-to-day point of contact between the Personal Insurance Experience Management team and Auto product partners
• Bring the customer voice into product decisions by analyzing research, feedback, and performance data
• Translate customer insight into recommendations that advance Product and Experience Objectives & Key Results
• Apply human-centered design principles to shape Auto product experiences
• Analyze Auto industry trends, customer research, feedback, and product performance data to identify experience pain points and opportunities
• Develop and maintain knowledge of the Auto product, roadmap, priorities, and improvement opportunities
• Build and maintain journey maps and other customer-experience artifacts
• Represent the customer perspective in recurring Auto product forums
• Collaborate with Experience Design, Research, Marketing, Operations, and Analytics teams
• Support chapter-level and product-specific OKRs, identify solutions, and monitor effectiveness
• Perform other duties as assigned

Manager, Customer Experience – Personal Insurance Auto

Director

• Manage the profitability, growth, and retention of business within a location or region
• Partner with the RVP to develop and implement business strategies for profit and growth objectives
• Manage local strategies, objectives, and tactics for broker and agency relationships
• Underwrite and negotiate complex, at-risk, or hard-to-close deals
• Maintain internal relationships to create sales strategies and identify cross-selling opportunities
• Meet in person with agents and brokers and travel to meetings
• Provide strategic direction and support for the team
• Coach, train, and manage performance
• Perform other duties as assigned

Managing Director – Construction

Account Manager

• Perform standard duties using developed procedures on assignments of moderate complexity
• Pre-quote and post-bind underwriting activities by account
• Bill, assemble, and distribute Bond products according to procedural guidelines
• Book and issue policies
• Understand policy documents and solicitation requirements
• Pre-populate workbooks with available financial and other data
• Pull prospect lists and scrub and distribute new business leads to underwriting teams
• Assist in Polaris training of new underwriters
• Process new business, renewals, extended time and/or warranty provisions, joint ventures, co-sureties, and deviated commission scales
• Pull credit, Guidestar, Westlaw, and ERISA reports
• Manage Final Contract Price report process through final closeout and process over/under run premiums
• Assist in audits and set up QAP forms and action plans
• Process cancellations, mid-term changes, and surety riders
• Follow up on non-pays and review delinquent and past-due obligations
• Perform other duties as assigned

Account Manager – Bond & Specialty Insurance, Commercial Surety

Actuary

• Implement actuarial and statistical techniques and analyses, including reserving, rate making, pricing, planning/forecasting, project management, and research
• Execute strategic and operational initiatives and drive change within the assigned unit
• Provide analytical insights and recommendations to leadership and business partners
• Share ownership of business financial results
• Lead initiatives to modernize and transform data, tools, and processes
• Explore and leverage modern technologies within and outside the Actuarial Product Cross-Lines Initiatives team
• Assess, prioritize, influence, and communicate strategic initiative options to senior leaders
• Execute assigned strategic initiatives and projects
• Generate process improvements and identify opportunities for innovation
• Independently perform actuarial and analytic analyses to solve business problems
• Drive day-to-day execution and support department and enterprise initiatives
• Provide direction and review others' analytical work
• Translate business requests into analytical solutions
• Communicate analyses, project results, and business initiatives to varied audiences
• Lead group discussions and create formal written communications such as memos and presentations
• Lead a small team of direct reports and potentially matrixed reports
• Manage, develop, assess, and retain talent
• Conduct performance management, succession planning, onboarding, mentoring, and training support
• Perform other duties as assigned

Director, Actuarial & Analytics – Actuarial Product Cross Lines Initiatives

General

• Handle complex toxic tort, latent injury, sexual misconduct and/or environmental claims with significant financial exposures
• Manage moderate to large exposure claims involving complex liability and coverage issues
• Develop strategies to resolve claims efficiently and effectively while meeting protocols and delivering customer service
• Research policies issued by multiple legacy companies and analyze coverage
• Apply relevant legal concepts across applicable jurisdictions
• Prepare coverage recommendations and communicate coverage positions to policyholders or representatives
• Investigate claim facts to determine liability, evaluate damages, and recommend appropriate action
• Apply knowledge of emerging litigation trends
• Develop and execute strategic file management plans
• Research and recommend counsel, litigation and resolution strategies, experts, settlement terms, and release terms
• Manage loss adjustment expenses
• Attend meetings with counsel, settlement conferences, mediations, and trials
• Manage account relationships and coordinate actions on assigned accounts
• Estimate financial exposures and develop budgets and financial analyses
• Maintain defense and indemnity estimates
• Maintain organized claim files and proficiency with SRG claim systems and databases
• Ensure data accuracy and efficiently manage file inventory
• Participate in training, mentoring, and interviewing as needed
• Perform other duties as assigned

Technical Specialist, Strategic Resolution Group

Attorney

• Independently handle a caseload of higher exposure cases and complex litigation matters from inception through trial and appeal
• Try cases to verdict or negotiate resolution
• Conduct advanced legal research
• Draft pleadings, motions, briefs, discovery, and other legal documents
• Attend court events, depositions, and other appointments independently
• Provide substantive case analysis and recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategies, technical matters, and litigation testimony
• Manage internal and external client and business partner relationships
• Provide training, seminars, and legal updates
• Mentor attorneys and legal support staff
• Initiate special projects supporting office goals and business needs
• Use technology, case management systems, and automation
• Travel as required to meet business needs
• Perform other duties as assigned

Senior Trial Attorney

Data Engineer

• Build and operationalize complex data solutions
• Correct problems, apply transformations, and recommend data cleansing and quality solutions
• Design complex data solutions and incorporate new data sources
• Ensure designs are consistent across projects and aligned with data strategies
• Analyze complex data sources to determine value and recommend data for analytical processes
• Apply data governance, data security, and data quality practices
• Act as a data and technology subject matter expert within lines of business
• Support delivery and educate end users on data products and analytics environments
• Analyze, assess, and resolve high-complexity data and system defects and incidents
• Collaborate across teams to support delivery
• Perform other duties as assigned

Senior Data Engineer – Databricks, Snowflake, ETL

Insurance

• Procure data for current and future analysis and prototypes for new data assets while following coding best practices
• Identify data quality improvement opportunities and recommend enhancements
• Apply complex diagnostic analysis, active monitoring, multivariate methods, experimental design, hypothesis testing, and other techniques to answer business questions and assess impacts
• Explore and propose new data and analytic tools, techniques, and industry best practices
• Create visualizations such as charts, graphs, and maps to communicate analytic insights
• Interpret and communicate findings to key stakeholders
• Recommend business actions by balancing business constraints and analytical findings
• Leverage organizational partnerships across lines and functional teams to influence analytic outcomes and inform strategic decisions
• Mentor less experienced analytic talent, onboard new employees and interns, and support recruiting and talent assessment
• Perform other duties as assigned

Senior Manager, Decision Science – Business Insurance Sales Insights

Account Executive

• Manage profitability, growth, and retention of an assigned book of business
• Lead a small team of Account Executives
• Underwrite and negotiate complex customer accounts
• Cultivate internal relationships to create sales plans and identify cross-selling opportunities
• Meet with agents and brokers in person to market and sell Travelers products
• Identify and capture new business opportunities using consultative marketing and sales skills
• Develop and execute agency sales plans
• Partner with the Managing Director to develop region/group sales plans
• Coach, train, and manage the performance of the assigned team
• Perform other duties as assigned

Managing Account Executive, Construction

Appraiser

• Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
• Conduct virtual or on-site inspections at body shops or customer locations
• Perform estimate review work and collaborate with repair facilities
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and authorize supplements
• Resolve coverage or repair-related issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

Auto Appraiser

• Physically inspect and assess damaged vehicles through virtual or on-site inspections at body shops or customer locations
• Perform estimate reviews and collaborate with repair facilities to ensure claim accuracy, consistency, and quality
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and authorize supplements
• Provide customer service by explaining the appraisal process and keeping vehicle owners informed
• Adapt to new technologies, system upgrades, and AI-related digital tools
• Serve as a technical resource for auto claim staff and advise claim professionals on damages
• Perform other duties as assigned

Outside Auto Appraiser

• Inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections
• Perform estimate review work and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle vehicle total losses by determining actual cash value through market research, comparable vehicle analysis, and valuation tools
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
• Adapt to technology implementations, system upgrades, and digital tool rollouts, including AI-related tools
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned