Travelers

Appraiser

• Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
• Conduct virtual or on-site inspections at body shops and customer locations
• Perform estimate review work and collaborate with repair facilities
• Prepare repair estimates using industry-standard estimating software
• Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve coverage or repair issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle
• Adapt to new technologies, system upgrades, and digital tool rollouts, particularly AI-related tools
• Serve as a technical resource for auto claim staff and advise claim professionals on claim damages
• Perform other duties as assigned

Outside Auto Appraiser

• Physically inspect and assess damaged vehicles at body shops or customer locations
• Perform estimate reviews and virtual inspections
• Collaborate with repair facilities to ensure accuracy, consistency, and quality across claims
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and material costs to restore vehicles to pre-loss condition
• Evaluate and settle vehicle total losses by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed
• Adapt to new technology implementations, system upgrades, and AI-related digital tools
• Serve as a technical resource and provide advice to auto claim professionals
• Perform other duties as assigned

• Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
• Conduct virtual or on-site inspections at body shops or customer locations
• Perform estimate reviews and collaborate with repair facilities
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and materials costs to restore vehicles to pre-loss condition
• Evaluate and settle total-loss vehicles by determining actual cash value through market research and comparable vehicle analysis
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Coordinate repairs, authorize supplements, and resolve coverage or repair-related issues
• Explain the appraisal process, answer customer questions, and keep vehicle owners informed
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Serve as a technical resource for auto claim staff and advise claim professionals on damages
• Perform other duties as assigned

• Physically inspect and assess vehicle damage from accidents, weather events, and other covered losses
• Conduct virtual or on-site inspections at body shops and customer locations
• Review estimates and collaborate with repair facilities to ensure claim accuracy and quality
• Prepare repair estimates using industry-standard estimating software
• Determine parts, labor, and materials costs required to restore vehicles
• Evaluate and settle total-loss vehicles by determining actual cash value through market research and valuation tools
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs and resolve issues
• Explain the appraisal process, answer questions, and keep vehicle owners informed
• Adapt to new technologies, system upgrades, and AI-related digital tools
• Perform other duties as assigned

General Counsel

• Handle a caseload of predominantly low to moderate complexity
• Develop and apply litigation skills and techniques to try cases to verdict or negotiate resolution
• Conduct legal research
• Draft pleadings, motions, briefs, discovery, and other documents
• Attend court events, depositions, and other appointments independently
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies
• Build and maintain internal and external client and business partner relationships
• Provide advice and training to Claim partners and clients
• Utilize available technology, case management systems, and automation
• Travel as required to meet business needs
• Perform other duties as assigned

Workers' Compensation Counsel

• Independently handle a caseload of higher-exposure cases and complex litigation matters, including Major Case and Complex Claim matters
• Try cases to verdict or negotiate resolutions using litigation skills and techniques
• Conduct advanced legal research
• Draft pleadings, motions, briefs, discovery, and other legal documents
• Attend court events, depositions, and other appointments independently
• Provide substantive case analysis and recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategies, technical matters, and testimony
• Manage internal and external client and business partner relationships
• Provide training, seminars, and legal updates
• Mentor other attorneys and legal support staff
• Initiate special projects and support office goals and business needs
• Use technology, case management systems, and automation
• Travel as required to meet business needs
• Perform other assigned duties

Senior Counsel, Claim

Associate

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine whether claims are compensable under Workers Compensation
• Evaluate claims for potential fraud
• Participate in telephonic and/or onsite file reviews
• Determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Coordinate medical treatment with internal or external resources when appropriate
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Workers Compensation Claim Associate

• Analyze, investigate, and resolve lower-severity and lower-complexity Bond & Specialty claims
• Retain, monitor, and manage outside counsel and other vendors
• Utilize incident response and litigation management plans and budgets
• Negotiate settlements for lower-severity and lower-complexity litigation matters
• Prepare management reports on loss development, financial exposure, and resolution strategies
• Develop and coordinate recovery efforts with the Recovery Management Unit
• Attend mediations, settlement conferences, trials, depositions, and business meetings as needed
• Provide legal and business support to underwriting colleagues
• Negotiate indemnity documentation and draft product forms and endorsements
• Review contracts and bond forms
• Support marketing and risk management efforts through broker visits and seminars
• Support stakeholders and customers throughout the claims process
• Ensure compliance with BSI Claims processes, procedures, and best practices
• Maintain thorough claim documentation, claim files, and confidential records
• Prepare coverage evaluations and correspondence to insureds
• Perform other duties as assigned

EPL & D&O Liability Associate Counsel

Product Manager

• Manage growth and profitability for assigned states, product, or line of business
• Analyze complex business problems and propose fact-based solutions using internal and external trends
• Lead and guide data analysis of business results, product refreshes, and performance expectations
• Identify root causes of business results
• Develop and influence recommendations to drive growth and profitability across short- and long-term strategies
• Consider local regulatory nuances and broader marketplace dynamics
• Present and influence recommendations with key leadership stakeholders, including product/pricing changes and new product builds
• Act as a senior resource in strategic initiatives supporting broader organizational goals
• Manage, coach, and/or guide analysts
• Perform other duties as assigned

Manager, Product Management – Auto Line

Representative

• Manage auto physical damage claims from first notice of loss through resolution and settlement
• Handle low to moderate complexity claims, including total loss evaluations and vehicle repair oversight
• Evaluate policy terms, conditions, and exclusions to determine coverage, liability, and damage
• Negotiate equitable settlements within authority
• Coordinate with appraisal teams and repair facilities
• Investigate claims, gather facts, document findings, and maintain accurate claim records
• Determine settlement amounts based on appraisal estimates
• Write denial letters, Reservation of Rights, and other correspondence when appropriate
• Provide timely and professional communication to customers, representatives, and internal stakeholders
• Adapt to technology implementations, system upgrades, and AI-related digital tool rollouts
• Perform other duties as assigned

Claim Representative, Auto Damage

• Participate in structured training covering insurance policies, claim processes, systems, and procedures
• Assess coverage to determine compensability
• Investigate claims by gathering information from policyholders, claimants, and witnesses
• Obtain additional evidence and assess claims for potential fraud
• Establish claim reserves, determine claim resolution amounts, and issue accurate payments
• Develop and execute action plans for claim resolution
• Communicate claim status to all parties, including business customers
• Maintain accurate claim activity records in claim management systems
• Adapt to new workflows, technologies, system upgrades, and digital tool rollouts
• Demonstrate continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Associate Claim Representative, Auto Blend

Solutions Engineer

• Partner with business and functional leadership to contribute business architecture rigor, insight, and analysis
• Contribute to clarification of goals and strategy
• Help identify internal implications of strategic choices
• Conduct business capability discovery and analysis of limited scope and complexity
• Conduct capability assessments of moderate scope and complexity
• Provide insight and analysis into business and operating model design
• Monitor traceability and linkage between design and execution planning
• Support ongoing improvement of the design over time
• Perform other duties as assigned

Business Solutions Architect

• Participate in structured training classes covering insurance policies, claim processes, systems, and procedures
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision
• Investigate, develop, and evaluate action plans for claim resolution
• Assess coverage and determine claim compensability under Workers Compensation, including evaluating potential fraud
• Participate in telephonic and/or onsite file reviews
• Learn to determine coverage, compensability, and exposure based on policy terms and claim facts
• Gather information from policyholders, claimants, witnesses, and third-party providers
• Communicate claim status to business customers, injured employees, medical providers, and legal counsel
• Maintain accurate claim activity records in claim management systems
• Coordinate medical treatment with internal or external resources when appropriate to support return to work
• Demonstrate openness to continuous learning, particularly in AI and digital transformation
• Perform other duties as assigned

Workers Compensation Associate, Claim Representative

General

• Investigate, evaluate, reserve, negotiate, and resolve assigned serious and complex specialty claims
• Directly handle assigned severe claims with full damage values from $500,000 to several million dollars
• Provide quality customer service and ensure file quality, timely coverage analysis, and communication with insureds
• Investigate claims through contact with policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts
• Interview witnesses and stakeholders and complete outside investigations as needed
• Select and direct internal and external resources including subrogation, risk control, nurse consultants, fire investigators, fraud investigators, and other experts
• Verify injuries and property damage through records and damages documentation
• Maintain claim files and document activities according to established procedures
• Develop creative resolution strategies and dispose of claims within delegated authority
• Negotiate claims with insureds, claimants, and legal representatives
• Manage litigated claims, including litigation plans, discovery, legal expenses, and counsel selection
• Review Claim File Analysis for quality standards and trend analysis
• Use diary management systems and evaluate liability and damages exposure at required intervals
• Establish and maintain indemnity and expense reserves
• Provide underwriting partners with guidance on loss reserves
• Recommend and participate in roundtables and authority discussions
• Share creative resolution expertise to improve claim outcomes
• Apply claim quality management protocols, metrics, and litigation management practices
• Perform other assigned duties

Major Case Specialist

Attorney

• Handle a caseload of predominantly low to moderate complexity insurance defense litigation matters
• Develop and apply litigation skills and techniques to try cases to verdict or negotiate resolution
• Conduct legal research and prepare persuasive legal writing and presentations
• Draft pleadings, motions, briefs, discovery, and other legal documents
• Attend court events, depositions, and other appointments independently
• Provide case analysis and recommendations to insured clients and claim partners on file-handling strategies
• Build and maintain internal and external client and business partner relationships
• Provide advice and training to Claim partners and clients
• Use available technology, case management systems, and automation effectively
• Travel as required to meet business needs
• Perform other duties as assigned

Outside Auto Appraiser

Outside Auto Appraiser

Outside Auto Appraiser

Outside Auto Appraiser

Workers' Compensation Counsel

Senior Counsel, Claim

Workers Compensation Claim Associate

EPL & D&O Liability Associate Counsel

Manager, Product Management – Auto Line

Claim Representative, Auto Damage

Associate Claim Representative, Auto Blend

Business Solutions Architect

Workers Compensation Associate, Claim Representative

Major Case Specialist

Liability Trial Attorney