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Product Owner – Business Analyst, Cost Containment
TrueScripts Management ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process mapping, documentation, and translating operational needs into business requirements within the healthcare and pharmacy benefit management sectors. Proficient in utilizing analytic tools and Agile methodologies to enhance program performance and support application development.
Highest-signal resume keywords
Pharmacy Benefit Management ExperienceE2E Process MappingBusiness Intelligence Tools (Power BI, Tableau)Agile Methodologies (Jira, Azure DevOps)Analytical Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Partner with Operations, Cost Containment Programs, pharmacists, and stakeholders to understand program goals, business rules, workflows, pain points, and operational requirements
- Analyze processes and identify opportunities to improve consistency, reduce manual effort, prevent errors, increase scalability, and support program performance
- Document current-state and future-state workflows, process maps, business rules, decision points, exceptions, and dependencies
- Translate clinical and operational program needs into business requirements
- Analyze program data, operational trends, and performance measures
- Maintain requirements, process decisions, changes, and operating procedures documentation
- Serve as the Operations business analyst and ultimately Product Owner for the cost containment application
- Translate requirements into user stories, functional specifications, workflows, and acceptance criteria
- Maintain and prioritize the requirements backlog and support sprint planning, refinement, and review
- Facilitate requirements-gathering sessions, process walkthroughs, and design reviews
- Identify gaps, conflicting requirements, edge cases, dependencies, and impacts to existing systems or processes
- Review prototypes, configurations, and completed functionality and confirm delivered features meet requirements
- Support change management, training materials, and user guidance
- Develop test plans, test cases, and scenarios
- Coordinate and support user acceptance testing, issue documentation, prioritization, retesting, and sign-off
- Validate application outputs, calculations, status changes, alerts, and workflow results
- Investigate defects and support issue resolution during testing and after launch
- Assist with implementation planning, readiness reviews, process transitions, and post-launch monitoring
- Gather user feedback and performance information to recommend enhancements
- Coordinate with Operations, Cost Containment, IT, Analytics, Compliance, Client Services, and other teams
- Act as liaison between business users and technical partners
- Standardize workflows, procedures, documentation, and reporting
- Train or assist team members on updated workflows, application functionality, and process changes
- Manage multiple workstreams and communicate risks and dependencies
- Support Cost Containment Managers in creating and maintaining policies and procedures
- Own application performance and maintenance
- Manage the application development roadmap and align capabilities and automation with program needs, workflow automation, and audit traceability
- Serve as application resident expert for ideation related to new cost containment program development
Requirements
What you’ll need- Experience in a pharmacy benefit manager (PBM), healthcare, pharmacy, health plan, or prescription drug cost containment environment
- Familiarity with operations administration, formulary management, utilization management, claims processing, or pharmacy benefit workflows
- Demonstrated experience in E2E process mapping and documentation
- Working knowledge of analytic tools for data review, validation, or quality assurance
- Experience with business intelligence or data visualization tools such as Power BI or Tableau
- Familiarity with databases, APIs, system integrations, ETL processes, software development life cycle (SDLC), and front-end/back-end application concepts
- Experience with Agile tools such as Jira, Azure DevOps, or similar backlog and issue-tracking platforms
- Highly analytical, curious, detail-oriented, and comfortable working across business and technical teams
- Values aligned with Integrity, Respect, Innovation, and Service
- Proactive, honest, transparent, and collaborative approach
- Ability to travel 15–20% to the TrueScripts office in Washington, Indiana, as needed
Benefits
Comp & perks- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- ESOP with annual allocation of shares through a qualified retirement plan
- Employee Assistance Program
- Wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- Dream Manager Program
- Cohesive, family-based culture
- Charitable contributions and volunteer time
- Fully remote work arrangement with travel support implied for required office visits, meetings, team events, training, and cultural activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingBusiness Requirements TranslationData AnalysisUser Acceptance TestingTest Plan DevelopmentWorkflow StandardizationDocumentation MaintenanceApplication Performance ManagementRequirements Backlog ManagementOperational Trend Analysis
Soft Skills
Analytical ThinkingCollaborationAttention to DetailProactive CommunicationIntegrity
Tools & Technologies
Power BITableauJiraAzure DevOpsETL ProcessesAPIsDatabase ManagementSDLC
Industry Keywords
HealthcareCost ContainmentPharmacy Benefit WorkflowsUtilization ManagementClaims ProcessingFormulary Management