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ServiceNow Business Analyst
GuidehousePosted 10/20/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $113,000 - $188,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis, particularly in ServiceNow implementations, with strong skills in requirements gathering, process documentation, and user story creation. Proven ability to collaborate with cross-functional teams and facilitate workshops to drive process improvements and system optimizations.
Highest-signal resume keywords
Business AnalysisServiceNow ImplementationRequirements GatheringUser Story CreationAgile Methodologies
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a Business Analyst supporting the Platforms - ServiceNow team
- Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives
- Translate business needs into user stories, process flows, acceptance criteria, and functional specifications
- Support the design, implementation, and enhancement of ServiceNow solutions
- Facilitate workshops, interviews, and working sessions to identify process improvement and system optimization opportunities
- Analyze current-state and future-state processes and recommend efficient, scalable solutions
- Work with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively
- Assist with testing activities, including test planning, execution support, and validation of delivered functionality
- Maintain documentation and help ensure project deliverables align with business goals and technical standards
- Travel up to 25% to Guidehouse or client office
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience
- Minimum of three (3) years of experience as a Business Analyst with exposure to ServiceNow
- US Citizenship contractually required
- Ability to obtain a Secret clearance
- Proven experience with hands-on coding and scripting
- Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations
- Strong understanding of business analysis methodologies, requirements gathering, and process documentation
- Experience creating user stories, process flows, use cases, and acceptance criteria
- Ability to communicate effectively with both business and technical audiences
- Strong analytical, problem-solving, and organizational skills
- Experience working in Agile or iterative delivery environments
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
- Washington DC/Metro area highly preferred due to client location
- Up to 25% travel to Guidehouse or client office
Benefits
Comp & perks- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
- Position may be eligible for a discretionary variable incentive bonus
- Flexible benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Analysis MethodologiesRequirements DocumentationProcess FlowsAcceptance CriteriaCodingScriptingTest PlanningExecution SupportValidationProcess Improvement
Soft Skills
Analytical SkillsProblem-SolvingOrganizational SkillsEffective CommunicationCollaboration
Tools & Technologies
ServiceNowAgile ToolsDocumentation Tools
Certifications & Qualifications
Bachelor’s DegreeSecret Clearance
Industry Keywords
Enterprise TechnologyCross-Functional CollaborationStakeholder EngagementFast-Paced EnvironmentWashington DC/Metro Area