Senior Business Data Analyst – Contact Center Analyst
TTEC Digital
Posted: 10/19/2026PythonSQL
Workforce Analytics Specialist I
Thermo Fisher Scientific
Posted: 10/17/2026Cloud
Hire to Retire Analyst – Data Admin
Nestle
Posted: 10/16/2026
Data Analyst
DysrupIT
Posted: 10/16/2026AzureCloudPythonSQL
Data Analyst, Modeler
World Vision
Posted: 10/15/2026
Virtual Assistant, Finished Goods Specifications, Data Analysis
RYZE
Posted: 10/15/2026
Data Analytics, Revenue Reporting Specialist
LevelUp - WordPress Technical Support & Outsourcing
Posted: 10/13/2026BigQueryERPETLSQL
Digital Analytics Specialist, Contractor
TransPerfect
Posted: 10/12/2026AWSCloudGoogle Cloud Platform
Digital Analytics Specialist – Contractor
TransPerfect
Posted: 10/12/2026AWSCloudGoogle Cloud Platform
Digital Analytics Specialist, Contractor
TGS
Posted: 10/12/2026AWSCloudGoogle Cloud Platform
HRIS Data Analyst
Delegate CX
Posted: 10/12/2026Digital Analytics Specialist
TGS
Posted: 10/8/2026AWSCloudGoogle Cloud Platform
Finance Data Analyst
SALMON ROBOTICS LIMITED
Posted: 10/2/2026PythonSQL
Screening Analyst, Data Steward
Marcura
Posted: 9/25/2026
Supply Chain Data Analytics
Satellite Office
Posted: 9/22/2026ERPSQL
Business and Data Analyst – Social Commerce SME
Intrepid Asia
Posted: 9/22/2026ApacheSQL
Salesforce Data Analyst
First Advantage
Posted: 9/21/2026CloudSQL
Principal Data Analyst
RELX
Posted: 9/21/2026
M&A Data, Financial Analyst
Collective Residential
Posted: 9/19/2026
Senior Data Analyst
EY
Posted: 9/19/2026ETLPythonSQL
Senior Business Data Analyst – Contact Center Analyst
TTEC DigitalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contact center analytics, data-driven strategic consulting, and the ability to translate complex data into actionable insights. Proficient in SQL, Excel, and data visualization tools, with a strong understanding of statistical concepts and contact center KPIs.
Highest-signal resume keywords
Contact Center AnalyticsSQL Query BuildingData Visualization ToolsStatistical ConceptsProject Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide data-driven strategic consulting to Fortune 500 clients
- Support and deliver client analyses
- Contribute to analytically oriented projects from inception to delivery, including client communication, analysis, and packaging/presentation of deliverables
- Develop measurement and analytic plans
- Develop analytic deliverables and present them to internal and client teams
- Author and maintain Standard Operating Procedures and process documentation
- Perform documentation governance, including due diligence reviews, change management tracking, and program-record maintenance
- Engage cross-functional stakeholders to elicit requirements, evaluate business needs, and deliver solution recommendations through presentations and consultations
- Scope, shape, and transform business questions into analyses leading to actionable results
- Provide insights on contact center operations and sales for a healthcare client
- Present insights and recommendations in clear, confident presentations
Requirements
What you’ll need- 5+ years of experience in contact center analytics
- Proficiency in SQL query building
- Ability to interpret analytic output and translate data into insights and strategic recommendations
- Experience working with large-scale customer databases, datasets or tables and communicating summarized analytical findings
- Experience with data cleansing and standardization
- Knowledge of statistical concepts, including significance testing and sampling
- Proficiency with Excel, including Pivot Tables
- Fluent use of PowerPoint
- Ability to manage small to medium scale projects
- Knowledge of contact center measurement and KPIs
- Experience working with telephony systems is a plus
- Experience in healthcare is a plus
- Working knowledge of multivariate statistics is a plus
- Working knowledge of SAS, Python, or R is a plus
- Graduate degree in business, economics, or quantitative methods preferred but not required
- Background or experience in IT projects is a plus
- Proficiency with Power BI and/or other data visualization tools is a plus
- Experience in digital transformation or system integration projects is a plus
Benefits
Comp & perks- Great Place To Work 2024-2025 certified employer
- Equal opportunity and diverse, inclusive workforce
- Full-time employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData CleansingStatistical AnalysisExcelPowerPointPower BIMultivariate StatisticsSASPythonR
Soft Skills
Client CommunicationPresentation SkillsAnalytical ThinkingCross-Functional CollaborationProblem Solving
Tools & Technologies
Telephony SystemsData Visualization ToolsCustomer DatabasesAnalytic Deliverables
Industry Keywords
HealthcareDigital TransformationSystem IntegrationContact Center MeasurementKPI