Technician II – Technology Support
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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates the ability to execute customized solutions and manage customer experience for IT services while performing advanced root cause analysis and maintaining compliance with operational standards. Proficient in technical training and development, with a strong focus on communication of technical information to diverse audiences.
Highest-signal resume keywords
Root Cause AnalysisCustomer Experience ManagementTechnical TrainingMicrosoft Operating SystemsTechnical Certifications (A+, Network+)
About the role
Key responsibilities & impact- Execute and implement customized solutions and organizational initiatives
- Perform advanced root cause analysis, reporting, KPI and SLA management
- Lead, manage, and coordinate delivery of customer experience for IT services, support, and project deployments
- Perform coding, programming, and/or integration with external customer technology and systems as needed
- Manage daily cost, staffing, equipment inventory, system compliance, safety, and security for hardware, software, automation, and network infrastructure
- Provide technical training and development to departmental resources and customers
- Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics
- Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions
- Initiate, deploy, and track projects and support services 24x7
- Perform technical, analytical, or maintenance work within standard operating procedures and/or scientific methods
Requirements
What you’ll need- Entry-level position
- Formal education in a vocational or technical degree program and on-the-job training
- Working knowledge and skills to perform defined analytical, scientific, or operational processes
- Ability to communicate highly technical information to technical and non-technical users
- Knowledge of Microsoft Operating Systems
- Experience with VPN, Remote Desktop Apps, Active Directory, and various web browsers — Preferred
- Technical certifications such as A+ or Network+ — Preferred
- Technical work experience — Preferred
- Experience troubleshooting thermal printers — Preferred
- Ability to grasp, lift, lower, push, pull, carry, and manipulate equipment, packages, or parts weighing up to 70 pounds — Required
- Ability to travel by car to various UPS facilities — Required
- Valid driver's license — Required
- Must be currently located in the same geographic location as the job or willing to relocate — Required; not remote
- Must be a U.S. Citizen or National, lawful permanent resident, or alien authorized to work in the U.S. for this employer
Benefits
Comp & perks- Benefits are included with the position's compensation
- Permanent employment
- Fortune Global 500 company workplace and culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CodingProgrammingIntegration with External SystemsKPI ManagementSLA ManagementTroubleshooting Thermal PrintersAnalytical ProcessesOperational Processes
Soft Skills
CommunicationCollaborationCustomer Relationship Management
Tools & Technologies
VPNRemote Desktop AppsActive DirectoryWeb Browsers
Certifications & Qualifications
A+Network+
Industry Keywords
Cost ManagementEquipment InventorySystem ComplianceSafetySecurityTechnical Support