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Junior Network Operations Engineer
Valiant SolutionsPosted 10/20/2026full-timeSilver Spring • Maryland • United StatesJunior💰 $70,000 - $85,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident response management, including ticket triage, escalation, and documentation within IT service management platforms. Proficient in network operations, with a solid understanding of networking concepts and tools to support enterprise network engineering.
Highest-signal resume keywords
Incident Response ManagementServiceNow ITSMNetwork Operations Center ExperienceCompTIA Network+ CertificationCisco IOS Command Line Navigation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the incident response manager for incoming tickets, owning triage, categorization, and routing to Tier 2 and Tier 3 engineers
- Perform first-tier diagnostics, including connectivity verification, interface status checks, and switch port resets
- Monitor the enterprise monitoring platform for alarms and open tickets proactively when thresholds are crossed
- Escalate against defined service levels so that Priority 1 incidents receive a response within 15 minutes
- Track ticket aging and flag overage tickets before they breach a service level
- Open, update, and close tickets in ServiceNow ITSM, documenting problem statements, actions taken, and resolutions
- Process network service requests submitted through the service catalog
- Provide status updates to requesters and government stakeholders throughout the incident lifecycle
- Supply ticket metrics and service level performance data for weekly and monthly status reports
- Write and maintain How-To articles for common troubleshooting steps
- Keep topology diagrams and asset inventories current
- Support device inventory validation across Cisco Catalyst and Nexus switches, Cisco Firepower Threat Defense firewalls, Cisco ISE appliances, and Ubiquiti UniFi and Meraki switches
- Assist senior engineers with monitoring configuration, dashboard upkeep, and change documentation
Requirements
What you’ll need- 1 to 3 years of Network Operations Center or technical help desk experience
- High school diploma or equivalent
- Experience working tickets in an IT service management platform
- Interest in building a career in enterprise network engineering, with a willingness to pursue certification while on contract
- Knowledge of the OSI model, IP addressing and subnetting, VLANs, DNS, and DHCP
- Basic Cisco IOS command line navigation for interface status and port configuration
- Experience with ServiceNow or a comparable IT service management platform
- Experience with alarm triage in an enterprise monitoring tool such as SolarWinds
- Clear technical writing for knowledge base articles and ticket documentation
- Microsoft Office and collaboration tool proficiency
- Written and verbal communication skills sufficient to explain network and security concepts to engineers and non-technical government stakeholders
- CompTIA Network+ or A+ preferred
- CCNA, or active progress toward it, preferred
- ITIL v4 Foundation certification preferred
Benefits
Comp & perks- Valiant contributes 25% towards Health Coverage for Family and Dependents
- 100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees
- 100% Paid Certifications
- 401K Matching up to 4%
- Paid Time Off
- Paid Federal Holidays
- Wellness & Fitness Program
- Valiant University – Online Education and Training Portal
- FSA programs for: Medical Costs, Dependent Care, Transit, and Parking
- Referral Bonuses
- Hybrid work arrangement with 2 days remote per week
- Career development opportunities
- Work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket TriageNetwork DiagnosticsOSI Model KnowledgeIP Addressing and SubnettingVLANsDNSDHCPAlarm TriageTechnical WritingBasic Cisco IOS Navigation
Soft Skills
Written CommunicationVerbal CommunicationCollaboration
Tools & Technologies
ServiceNowSolarWindsMicrosoft OfficeCisco Catalyst SwitchesCisco Nexus SwitchesCisco Firepower Threat DefenseCisco ISEUbiquiti UniFiMeraki Switches
Certifications & Qualifications
CompTIA Network+CompTIA A+CCNAITIL v4 Foundation
Industry Keywords
Incident ManagementService Level AgreementsNetwork EngineeringTechnical Help DeskEnterprise Monitoring