Veradigm®

Manager

• Manage eCC Engineering team resources across Software Development, QA/Testing, DevOps/Platform, Architecture, and Support Engineering
• Ensure the chase request platform is adequately staffed and development, maintenance, and support targets are achieved
• Lead cross-functional engineering teams through the full software development lifecycle
• Drive execution of product roadmap initiatives
• Ensure platform reliability and maintain engineering standards across the eCC product line
• Forecast and allocate software engineers, quality engineers, and technical authors across development programs
• Define, lead, and audit development process and quality initiatives
• Own standards-based compliance and process improvement efforts
• Implement global software quality improvement initiatives and processes
• Establish collaborative relationships with global counterparts for resource allocation and efficiency
• Use and report metrics for resource allocation, software defects, productivity, and efficiency
• Establish performance goals for team members
• Communicate effectively across written and verbal channels in a global context
• Monitor schedules, commitments, and progress
• Optimize communication and status forums for initiative and team management
• Set and communicate team and individual objectives and KPIs
• Implement development plans and coach individuals
• Provide constructive feedback and address poor or mediocre performance promptly
• Manage budgetary responsibilities for headcount, cost control, capital, and expenses as required

Senior Manager, Development

Director

• Provide independent, objective assurance, risk assessment, and advisory services to Veradigm management and the Audit Committee
• Assist the VP Corporate Audit with execution of internal audit activities
• Manage, develop, and evaluate audit managers and professionals, including people leaders
• Promote awareness of effective internal controls and corporate governance practices
• Assist with development and execution of an enterprise risk management framework
• Assess internal control design and test operating effectiveness
• Assist management with remediation plans for control deficiencies and establish independent follow-up processes
• Provide written reports and communications to management, external auditors, and the Audit Committee
• Provide strategic advisory input on new processes, applications, system functionality, and transformation initiatives
• Direct special projects, investigations, and fraud inquiries, including direct Audit Committee reporting when warranted
• Review other auditors' and consultants' work products to ensure audit quality
• Build organizational capability through succession planning and talent recruitment
• Assist with internal audit strategy, objectives, KPIs, budget, and resource planning
• Coach audit managers and senior professionals and provide performance and development feedback
• Advise the VP Corporate Audit on department strategy and direction and delegate for Audit Committee interactions as needed

Director, Internal Audit

DevOps Engineer

• Design, build, and maintain CI/CD pipelines in GitHub Actions and Azure DevOps for .NET applications
• Write and maintain Terraform modules to provision and manage Azure infrastructure, including App Services, Azure SQL, AKS, Key Vault, networking, and IAM
• Develop and maintain full-stack .NET features using C#, ASP.NET Core, and REST APIs
• Perform bug fixes and enhancements alongside DevOps work
• Automate build, deployment, and cleanup tasks using PowerShell, Bash, or Python
• Create deployment scripts, log parsers, and tooling for development teams
• Apply secure DevOps practices across builds, pipelines, and infrastructure creation
• Monitor application and infrastructure health using Azure Monitor, Application Insights, Log Analytics, Prometheus, Kibana, and Grafana
• Triage and resolve build, deployment, or environment failures
• Partner with development, QA, and product teams to translate requirements into technical designs and estimates
• Produce and maintain technical and deployment documentation
• Participate in code and pipeline reviews
• Escalate issues and risks in a timely manner
• Support and mentor junior DevOps team members

Customer Success Manager

• Optimize customer experience and streamline customer interactions across the ambulatory customer base
• Integrate customer insight into customer-facing systems and tools
• Own escalation paths, save plans, and root-cause remediation for at-risk accounts
• Lead Customer Content & Education, including product documentation, help center articles, video content, and customer certification programs
• Build modular content for AI-enabled self-service
• Own NPS and Voice of the Customer programs and convert feedback into improvement roadmaps
• Orchestrate customer engagement, enablement, campaign journeys, lifecycle messaging, and playbooks
• Coordinate release readiness across documentation, training, support, and internal processes
• Administer and optimize Customer Success, Education, Customer Engagement, and communications platforms
• Serve as operational counterpart and chief of staff to the business unit General Manager
• Design and run weekly, monthly, quarterly, and annual operating cadences
• Map and redesign cross-functional processes, handoffs, RACI, intake, prioritization, capacity planning, SLAs, escalations, and exception handling
• Define operating metrics and reporting for cost to serve, time to value, first-contact resolution, implementation cycle time, retention, expansion, and NPS
• Partner with Finance on operating plans, headcount models, unit economics, and margin levers
• Lead growth transformation workstreams and consequential cross-functional programs
• Report initiatives, results, and risks to executive leadership
• Lead, coach, and develop Customer Content & Education and Customer Experience Operations teams
• Build the operations function, define roles, hire selectively, and develop talent
• Own digital customer success for Veradigm’s Practice Fusion small-practice base
• Define coverage models using product telemetry and account health signals
• Own activation, onboarding, time to value, scaled engagement, risk and save motions, renewals, payment-failure workflows, expansion routing, and cost to serve
• Advocate for small independent practices in Product prioritization using behavioral and support data

VP, Provider Operations, Digital Client Success, Experience

Medical Billing and Coding

• Abstract coding of all pro-fee E/M visits and office-based services and procedures
• Conduct daily QA evaluations of coded services to ensure accuracy
• Provide targeted coding education and feedback
• Validate ICD-10-CM, CPT, HCPCS, and modifier assignments against clinical documentation
• Ensure coding accuracy and compliance with AMA CPT, ICD-10, CMS, NCCI, and payer-specific guidelines
• Identify coding discrepancies, compliance risks, trends, root causes, and documentation gaps
• Support coding education through targeted training and reference materials
• Provide actionable recommendations to address coding findings and reduce coding errors
• Support denial prevention, resolution, and appeal strategies
• Collaborate across teams to assist with coding support

RCM Medical Coding Processor

Graphics Designer

• Design high volumes of marketing materials across multiple formats
• Translate campaign briefs and messaging frameworks into audience-appropriate visual solutions
• Maintain consistency and quality in accordance with Veradigm brand guidelines
• Produce graphics for LinkedIn, email newsletters, paid social, and web landing pages
• Collaborate with demand generation, content, marketing, communications, and other cross-functional teams
• Design event materials including signage, programs, name badges, stage graphics, handouts, and sponsorship assets
• Build and maintain executive presentation decks in PowerPoint and Canva
• Support pre- and post-event digital asset needs
• Participate in creative reviews, incorporate feedback, and manage revision cycles
• Communicate project status, timelines, and scope or capacity constraints
• Maintain organized asset libraries and document templates and usage guidelines
• Stay current with design trends, digital marketing best practices, and emerging tools
• Improve design efficiency through templates, systems, and streamlined workflows
• Deliver fresh, engaging creative work that keeps output dynamic and relevant

Graphic Designer

• Manage Professional Services in accordance with established standards and guidelines
• Monitor Professional Services and/or site implementations to ensure on-time, successful schedules
• Provide direction and guidance to staff
• Act as escalation point for issues with other departments and client concerns; escalate to upper management as necessary
• Monitor consultants’ use of process guidelines and project management tools; implement corrective action
• Manage revenue projections, revenue recognition, and billing for assigned sites
• Participate with sales in closing new business opportunities
• Follow up with clients to ensure service offerings meet expectations
• Demonstrate superior client service and address dissatisfaction
• Ensure client training materials are developed and available
• Provide development, feedback, coaching, and mentoring to the Professional Services team
• Maintain knowledge of healthcare market trends and service requirements
• Identify and recruit internal/external talent
• Set and communicate team and individual objectives
• Allocate workload to utilize employees’ talents
• Implement development plans and coach individuals
• Provide regular performance and development feedback and address underperformance
• Recognize high performers, retain key talent, and create team spirit

Professional Services Manager

• Serve as the primary relationship owner for an assigned client portfolio across activation, adoption, renewal, and expansion
• Lead SBR and executive-facing updates
• Align Veradigm capabilities to client business priorities and strategic goals
• Proactively manage client health and identify at-risk accounts
• Own recovery plans and coordinate cross-functional responses
• Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales
• Manage the renewal cycle and maintain forward-looking forecast visibility
• Execute retention strategies to protect and grow portfolio revenue
• Resolve escalated support, contractual, and financial issues
• Serve as the primary internal advocate for client needs