vwbrasil unidades móveis

Customer Support

• Map the customer and dealer journey by consolidating and analyzing data from surveys conducted by Volkswagen do Brasil
• Generate insights to improve products and processes
• Analyze, monitor, and implement improvements, encompassing existing initiatives and new actions
• Develop and lead projects to increase customer satisfaction throughout the entire journey, from consideration through loyalty
• Ensure compliance with satisfaction deadlines and objectives
• Implement satisfaction projects in product forums
• Identify required resources and manage and financially approve initiatives
• Assist and support the Product, Fakom, and PKO teams with insights and recommendations
• Support Product Marketing, Strategy, and New Business teams on Voice of the Customer topics, persona development, and behavioral trend studies

Customer Experience Analyst

Full-stack Engineer

• Create and maintain backend APIs and services that integrate language models (LLMs) with enterprise systems
• Implement RAG pipelines, including ingestion, chunking, embeddings, and vector search
• Build agents and tool use/function calling workflows connected to internal APIs and databases
• Create web interfaces for AI interactions, including response streaming, user feedback, and error handling
• Define and implement model evaluation, observability, resource management, and latency practices
• Ensure security and compliance, including data protection (LGPD), prompt injection prevention, access control, and audit trails
• Develop the necessary tests for each use case
• Document solutions and share knowledge with the team
• Collaborate with product, data, and information security teams

Full-Stack Developer – AI

Sales

• Manage commercial relationships with designated Volkswagen importers across Latin America.
• Develop and monitor sales, wholesale, and market share strategies.
• Coordinate demand forecasting and production planning with importers and internal stakeholders.
• Manage order intake, invoicing, and supply performance.
• Analyze market trends, competitor activity, and business opportunities.
• Monitor inventory levels and implement actions to optimize inventory management.
• Support pricing decisions, profitability analyses, and business feasibility assessments.
• Conduct performance reviews and establish action plans with importers.
• Coordinate product launches and commercial campaigns.
• Ensure alignment between importer operations and Volkswagen’s regional objectives.
• Prepare executive reports and present business results to senior leadership.
• Manage Volkswagen’s commercial operations in designated Latin American importer markets.
• Coordinate sales planning, production allocation, wholesale sales, order management, inventory control, and commercial performance.
• Develop and execute market strategies with importers, maximizing sales, profitability, and customer satisfaction.
• Facilitate collaboration among Sales, Marketing, Product, Logistics, Finance, and Production Planning.
• Serve as a strategic consultant to importers, sharing best practices and guiding commercial initiatives.

Sales Business Consultant – Area Manager

Marketing

• Discuss and structure dashboards with the partner agency to monitor results and generate business from CRM initiatives;
• Prepare analyses and insights that contribute to achieving the company’s key strategic objectives;
• Participate in strategic forums, contributing to discussions and the definition of product, relationship marketing, and sales strategies together with the Marketing and Communications team and other internal stakeholders;
• Monitor the execution of initiatives with the teams involved, contributing relevant analyses and business insights;
• Develop briefs, ensuring alignment with the company’s strategic objectives and the KPIs defined for each initiative;
• Develop communication strategies and content for campaigns, customer relationship journeys, events, and sales enablement initiatives;
• Plan the area’s strategic demands and needs, maintaining ongoing collaboration with different internal departments to ensure synergy between initiatives and objectives;
• Manage the area’s activities, ensuring quality, organization, and compliance with established deadlines;
• Analyze the results of communication initiatives, brand perception indicators, sales, and specific CRM KPIs, applying lessons learned to continuously improve initiatives;
• Attend specific brand, product, and sales promotion events, contributing to the achievement of results and being available for occasional travel;
• Prepare presentations and materials related to strategies, campaigns, communications, results, and other departmental needs;
• Manage the partner agency’s activities, from strategic definition through tactical implementation and performance monitoring;
• Serve as the liaison between the agency and the Information Technology department for adjustments, improvements, and innovations related to databases and CRM tools such as Salesforce and Marketing Cloud;
• Manage and monitor Lead Management results, identifying improvement opportunities and working with the relevant departments to increase the efficiency and performance of lead management.

Marketing Representative

Product Analyst

• Develop Class A surfaces for all visible areas of a vehicle—exterior, interior, and lighting—using ICEM Surf software
• Apply knowledge of stamping, plastic injection molding, and other automotive development processes
• Ensure Class A surfaces meet quality standards, VWAG internal guidelines, and predefined deadlines
• Present surfaces to senior management at VWB and Volkswagen AG headquarters for approval
• Implement changes and corrections requested during approval reviews
• Adhere to predefined hard points and realign the work with all technical areas
• Coordinate activities with suppliers approved by the department
• Send data, monitor activities, and hold weekly meetings with suppliers and Strak employees
• Provide guidance on corrections and present corrected data to the Strak team

Customer Experience Analyst

Full-Stack Developer – AI

Sales Business Consultant – Area Manager

Marketing Representative

Product Analyst – Class A Surfacing