Account Manager

• Manage and develop existing customer accounts to achieve sales and revenue targets
• Build and maintain strong, long-term relationships with key customers and decision-makers
• Understand customer requirements and provide appropriate product and ingredient solutions
• Handle customer enquiries, quotations, negotiations, orders and commercial follow-ups
• Monitor customer satisfaction and resolve issues with relevant internal teams
• Identify and develop new business opportunities within the food manufacturing industry
• Prospect and establish relationships with potential customers, including food manufacturers and food processing companies
• Conduct customer visits, product presentations and business discussions
• Follow up on leads, samples, product trials and sales opportunities through to successful conversion
• Develop and maintain a healthy sales pipeline to support business growth
• Monitor market trends, competitor activities and customer requirements
• Identify opportunities for new products, applications and market segments
• Work closely with R&D, Technical, QA and other internal teams to support customer product development and application requirements
• Provide regular sales forecasts, market feedback and account updates to management

Sales Account Manager, Food Ingredients

• Develop and grow the business portfolio through sales of products, services, and solutions
• Gather and analyze customer information to understand needs, requirements, and business drivers
• Monitor and strengthen customer relationships and incorporate feedback to improve interactions
• Identify and generate new business opportunities through industry tracking, market research, cold calling, and appointment setting
• Build internal and external partnerships and foster proactive problem-solving
• Expand customer buying centers and use cases while leading account planning
• Develop and deliver communication and training initiatives for sales and marketing teams
• Streamline account management processes to optimize efficiency and achieve sales objectives
• Develop and execute sales action plans to convert leads into opportunities
• Manage assigned territory and allocate time and resources effectively
• Build and maintain territory and account development plans
• Collect and share competitor and market intelligence
• Maintain customer target lists and support strategic lead generation
• Monitor and manage partnership agreements and shared goals
• Analyze complex business information, trends, and performance issues
• Position products and services competitively and align product knowledge with customer needs
• Support troubleshooting of product-related issues
• Conduct formal negotiations and secure mutually beneficial agreements
• Develop and execute customer and channel promotions and programs
• Collaborate on forecasting, opportunity maximization, and organizational objectives
• Coordinate business planning across functions and stakeholders

Key Account Manager

• Develop and grow the business portfolio through sales of products, services, and solutions
• Gather and analyze customer information to understand needs, requirements, and business drivers
• Monitor and strengthen customer relationships and incorporate feedback to improve interactions
• Identify and generate new business opportunities through industry tracking, market research, cold calling, and appointment setting
• Build internal and external partnerships and support proactive problem-solving
• Expand customer buying centers and use cases while leading account planning
• Develop and deliver communication and training initiatives for sales and marketing teams
• Streamline account management processes to improve efficiency and achieve sales objectives
• Develop and execute sales action plans to convert leads into opportunities
• Manage assigned territory and maintain territory and account development plans
• Collect and share competitor and market intelligence
• Maintain customer target lists and identify profitable growth opportunities
• Manage partnership agreements and influence partners toward shared goals
• Analyze complex business information, trends, and root causes affecting performance
• Position products and services competitively and provide product-related troubleshooting support
• Conduct formal negotiations with internal and external stakeholders
• Develop and execute customer and channel promotions and programs
• Collaborate on forecasting, opportunity maximization, and organizational objectives
• Coordinate business planning across functions and stakeholders

• Manage and grow the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia
• Serve as the brand’s main point of contact and trusted advisor
• Create ecommerce strategies and annual plans for assigned brands
• Negotiate with brand and platform stakeholders to maximize consumer propositions and brand exposure
• Coordinate with in-house teams to drive brand success
• Drive account NMV and revenue growth
• Build relationships with brand and platform counterparts
• Deliver recommendations on strategies, promotions, and marketplace growth levers
• Develop annual growth plans, activation calendars, and campaign proposals
• Manage cross-functional teams covering Content, Store Management, Operations, and Chat
• Ensure brand and store KPIs are met
• Support promotion-plan execution and campaign coordination
• Manage product listings and pricing submissions
• Assist with team workflow to ensure timely completion of submissions and tasks
• Work with business development to explore additional services for brands

Junior Key Account Manager

• Own and manage an Asia-based portfolio of TPP suppliers, ensuring strong competitiveness and sustainable performance of hotel inventory.
• Analyze supplier performance using key business and operational metrics, identify root causes of underperformance, and define improvement actions.
• Negotiate and improve commercial and payment terms in line with business priorities.
• Oversee API feed integrations and configurations, acting as a senior escalation point for complex technical issues.
• Drive resolution of supplier-related operational challenges through close collaboration with Technical, Product, Finance, and Customer Support teams.
• Contribute to internal cross-functional initiatives, ensuring alignment on supplier-related goals, timelines, and quality standards.
• Prioritize suppliers and initiatives based on business impact, proactively managing low-performing or low-yield partners.

Account Manager – Asia

• Own a book of customers and monitor live, blocked, broken, unresolved, at-risk, and growth-opportunity items
• Act quickly on customer questions, open items, implementation blockers, engineering escalations, and commercial conversations
• Take customers live by understanding workflows, configuring AI agents, connecting systems, and testing end to end
• Configure AI agents using prompts, flows, transfer and escalation rules, and other product settings
• Troubleshoot configuration issues, reproduce problems, inspect configurations, and fix issues independently
• Provide engineering with reproduction steps, customer impact, and urgency when escalating
• Personally verify solutions before informing customers of fixes
• Conduct onboarding, troubleshooting, and expansion calls
• Identify churn risks and protect revenue
• Identify additional workflows or processes that Central can automate to grow accounts
• Provide product feedback on recurring problems
• Create playbooks and templates from recurring problems
• Communicate customer needs to the product team and help shape future service iterations

Account Manager jobs in Malaysia

Sales Account Manager, Food Ingredients

Key Account Manager

Key Account Manager

Junior Key Account Manager

Account Manager – Asia

Customer Success, Account Manager – AI Agents