Account Manager

• Manage and grow relationships with key corporate clients
• Drive client retention, account growth, and revenue
• Identify and develop upselling and cross-selling opportunities
• Build strong relationships with key client stakeholders and decision-makers
• Lead client meetings, business reviews, and account discussions
• Work with internal teams to resolve client concerns, service issues, and escalations
• Monitor account performance, service levels, claims, and billing
• Coordinate with Sales and Operations teams on client onboarding and business opportunities
• Provide account updates, performance reports, and recommendations to management
• Coach and support Relationship Executives in managing client accounts

Relationship Manager

• Serve as the main point of contact for designated customers
• Liaise with different departments within HyperGuest to ensure smooth operations
• Take all necessary actions and measures to guarantee strong customer relationships and performance
• Continuously monitor and optimize sales performance based on volume, revenues and contract values
• Maintain constant communication with accounts to optimize connections and identify sales opportunities
• Bring contracts between travel partners and hotels
• Resolve escalated customer service requests

Supply Account Manager – Chinese

• Build and maintain relationships with existing merchants to drive transaction volume, retention, and satisfaction
• Negotiate merchant discount rates (MDRs), commercial terms, and service agreements
• Collaborate with Product, Technology, and Operations teams on onboarding and integration
• Serve as the main point of contact for merchant queries, support requests, and escalations
• Monitor account and portfolio performance, transaction volumes, and growth or upselling opportunities
• Stay informed on industry trends, competitor offerings, and customer needs in payments and fintech
• Handle regional accounts across North America, Latin America, EMEA, and Asia-Pacific

Senior Account Manager – International Remittance

• Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers
• Identify expansion opportunities based on product usage, business needs, organizational changes, and market trends
• Build and maintain an expansion pipeline aligned to monthly, quarterly, and annual targets
• Lead consultative sales conversations with existing customers
• Develop multi-threaded relationships across customer organizations
• Drive the full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting
• Partner with Customer Success Managers, CDRs, and Renewals Managers on account strategy, customer health, and expansion timing
• Maintain disciplined opportunity management, accurate forecasts, pipeline updates, and CRM hygiene
• Drive expansion ARR, net new expansion revenue, upsell and cross-sell close rate, pipeline coverage and conversion, and forecast accuracy

Account Manager I

• Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion
• Manage a book of live accounts and track status, issues, unresolved items, and customer satisfaction
• Run follow-ups for open items, deals, escalations, and promised callbacks
• Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end-to-end on real records
• Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings
• Conduct several customer calls daily for onboarding, check-ins, escalations, and retention
• Identify churn risk, address past-due invoices, and close upsells
• Identify repetitive back-office work suitable for future automation and document opportunities
• Document recurring fixes as reusable playbooks
• Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up
• Provide daily written progress reports and resolve or update open items the same day
• Proactively prevent churn, document fixes, close expansion revenue, and propose back-office automation opportunities during the first 90 days

Account Manager, AI Agents

• Own a book of customers and track what is live, blocked, broken, unresolved, or requiring follow-up.
• Follow up on customer questions, open items, implementation blockers, engineering escalations, promised callbacks, renewals, and commercial conversations.
• Take customers live by understanding workflows, configuring AI agents, connecting supported systems, and testing end-to-end.
• Configure AI agents using prompts, call flows, transfer and escalation rules, knowledge, notifications, SMS, scheduling, and other product settings.
• Troubleshoot issues by reproducing problems, inspecting configurations, and identifying failures before escalating.
• Manage engineering handoffs with clear context and evidence while maintaining customer communication.
• Verify solutions through testing before confirming resolution to customers.
• Engage with customers daily across onboarding, check-ins, troubleshooting, escalations, renewals, saves, and expansions.
• Recognize churn risk early and intervene when accounts are not receiving value.
• Identify additional workflows, locations, teams, or processes that Central could automate.
• Bring insights about repetitive AI-automatable tasks to the product team.
• Document recurring problems to develop playbooks, templates, automation, or product improvements.

Account Manager jobs in Philippines

Relationship Manager

Supply Account Manager – Chinese

Senior Account Manager – International Remittance

Account Manager I

Account Manager, AI Agents

Customer Success, Account Manager – AI Agents