Account Manager

• Own every client relationship end to end from signature through renewal
• Manage client requests, momentum, communication, and follow-through
• Build continued-engagement and recurring-work conversion from the start of each engagement
• Advise clients proactively on next steps
• Manage fixed-term research engagements and monthly retainer accounts
• Run weekly client calls, weekly status updates, and continuously current live trackers
• Deliver a first progress update within the first few days and visible work by the end of week one
• Coordinate account pods consisting of a senior strategist, writer, and account manager
• Secure analytics access, source systems, and subject-matter-expert time
• Hold delivery teams accountable to timelines, quality standards, and client expectations
• Review all work before it reaches clients
• Own the client-facing narrative connecting performance metrics to revenue
• Translate technical strategy and delivery into business language for marketing executives
• Surface blockers and timeline risks immediately
• Deliver bad news directly and challenge client plans when warranted
• Operate as a trusted advisor rather than a vendor

Senior Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

• Generate revenue and market share for Leica Biosystems products and services within a defined territory
• Actively manage accounts to achieve maximum customer satisfaction and acquire new accounts
• Achieve revenue targets and drive profitable growth through strategic account management and business development
• Develop and execute account plans to identify customer needs, generate opportunities, and expand the sales funnel
• Build customer relationships and promote the Leica Biosystems portfolio through consultative selling, customer visits, presentations, demonstrations, and industry events
• Lead commercial activities including tenders, quotations, negotiations, and deal closure
• Use CRM and strategic selling tools to manage opportunities, support forecasting, monitor market trends and competitor activity, and maintain accurate customer and pipeline management
• Work as part of the Poland team and report to the Senior Commercial Manager Poland

• Build and foster relationships with professional B2B key accounts, including installers, general contractors, and integrators
• Maximize profitability and customer satisfaction with key accounts
• Develop strategic plans to achieve sales targets and expand business opportunities
• Coordinate with internal teams to deliver solutions meeting client needs
• Manage professional accounts and deliver sales targets, revenue growth, and profitability objectives in Podkarpackie, Świętokrzyskie, and Lubelskie
• Define account strategies for profitable high-growth opportunities and customer engagement
• Execute joint business plans with trade partners to grow sell-out, expand product listings, and increase market share
• Analyze market trends and customer needs to identify new business opportunities
• Work with installers and contractors to create demand and stimulate pull-through from trade partners
• Lead negotiations on terms, incentives, and trading conditions
• Manage sales forecasting, pipeline management, and CRM reporting
• Enhance knowledge of company solutions, connected systems, and market developments through learning and sales capability initiatives

Key Account Manager, Lighting Professional Projects

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly on performance and risks to client leadership
• Negotiate SLAs, KPIs, rates, and deliverable scope with clients
• Collaborate with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Convert vague client requests into scoped, costed, and staffed workstreams
• Manage difficult conversations regarding missed SLAs, escalations, and unsupported requests
• Build and launch teams, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across hubs as the client enters new markets
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Conduct root-cause reviews after serious service misses and improve processes
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Develop team leads and supervisors, manage attrition and engagement, and grow successors
• Work with the Chief Client Officer to help a client grow and lead the supporting team

Key Account Manager – Poland

• Lead strategic global customer relationships for major Automotive and Industrial organizations
• Manage up to three enterprise global accounts
• Build trusted partnerships with senior executives
• Drive growth across the full FedEx portfolio
• Collaborate with cross-functional teams around the world
• Influence business outcomes at the highest levels
• Help shape relationships with key customers
• Identify growth opportunities across business units and geographies
• Coordinate virtual teams across countries and regions
• Build multi-year account plans
• Manage forecasting and sales pipelines
• Build business cases and ROI models
• Translate technical capabilities into business value
• Deliver revenue growth and meet or exceed sales targets

Worldwide Account Manager

• Own the account's commercial results, operations, and reputation
• Run operations calls, monthly business reviews, and quarterly strategy sessions
• Report honestly to client leadership on performance and risks
• Negotiate SLAs, KPIs, rates, and scope with clients
• Work with Legal and Finance on MSAs, SOWs, and amendments
• Secure internal headcount, hiring priority, tooling, and training capacity
• Turn vague client requests into scoped, costed, and staffed workstreams
• Handle missed SLAs, escalations, and requests the company will not take on
• Set up new teams from zero, including hiring, training, QA, reporting, and go-live
• Expand language and time-zone coverage across company hubs
• Establish SOPs, escalation paths, QA criteria, knowledge-base ownership, and shift handovers
• Lead root-cause reviews after serious service misses
• Prepare teams for peak seasons and disruptions
• Lead service recovery and adapt support to the guest journey
• Build team lead and supervisor layers
• Manage attrition and engagement targets
• Develop at least one successor for the account

Key Account Manager – Global

• Realizacja planu sprzedaży dla kategorii produktów refundowanych stosowanych w zaburzeniach metabolicznych
• Budowanie i rozwijanie długofalowych relacji z lekarzami specjalistami na obszarze północnej Polski
• Promowanie produktów przeznaczonych do żywienia specjalistycznego
• Współpraca ze środowiskiem medycznym oraz pacjentami
• Budowanie świadomości marki poprzez kreowanie pozytywnego wizerunku firmy

Key Account Manager

• Identify and build up new accounts in surgical glaucoma
• Conduct and/or support local training regarding glaucoma drainage surgery
• Initiate and develop sustainable relationships with key opinion leaders across the territory
• Collaborate with the Pricing & Market-Access Team to maximize the MicroShunt's potential
• Develop innovative and efficient account-level acquisition plans for sustainable business development
• Achieve sales targets and develop operational plans for maximum return on investment
• Demonstrate effective use of agreed KPIs and objectives
• Identify sales-related trends and profitable business opportunities
• Align available resources with business opportunities
• Maintain and optimize existing relationships and manage business with key customers
• Provide feedback on competitor activities
• Interact with sales management, marketing, and customer service to guarantee top customer service
• Manage the territory financial budget
• Provide technical expertise for product portfolio questions, issues, or requirements
• Use company reporting tools to maintain current customer and territory information and share insights across the organization
• Follow company standards, Code of Practice, and Good Distribution Practice guidelines
• Collaborate in developing the local Surgical Team and with the Glaucoma Rx franchise team

Surgical Key Account Manager

• Lead and manage channel partner relationships to market the FG WILSON brand, products, and services in Europe
• Support FG WILSON Diesel genset and extended portfolio business growth through new genset sales and aftermarket service
• Lead business development of new customers in the region
• Support and develop distribution channels
• Collaborate with EPC and Engineering Consulting companies for early engagement on relevant projects
• Develop FG WILSON presence through industrial workshops, conferences, and trade fairs
• Supervise preparation of technical and commercial proposals
• Manage and support technical and commercial proposal negotiations with direct customers and partners
• Maintain high forecast accuracy for incoming orders and coordinate timely product delivery

Account Manager jobs in Poland