Administrative Assistant

• Handle inbound patient telephone calls and place outbound follow-up calls to patients and insurance carriers.
• Route clinical inquiries to providers and process daily voicemails.
• Initiate, submit, track, and resolve prior authorization requests for diagnostic imaging (MRI, CT, X-ray) and orthopedic procedures.
• Collect clinical notes, navigate insurance portals, obtain pre-authorization approval numbers, track expiration dates, and document outcomes in AdvancedMD.
• Schedule, reschedule, and verify patient consultations in AdvancedMD.
• Prepare, transmit, and track specialty referrals for physical therapy, diagnostic imaging, and external specialist consultations.
• Verify receiving facility receipt of referrals.
• Book new patient consultations and follow-up visits according to clinical protocols.
• Ensure provider calendars are balanced and patient demographics are updated.
• Monitor the general informational email inbox and respond to administrative inquiries.
• Maintain organized email correspondence.
• Serve as an administrative bridge between patients, front-office staff, the clinical team, and external healthcare facilities.

Explore Medical Virtual Assistant – Administrative, Patient Support at Staffing For Doctors. Review requirements and application details.

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