Agent

• Provide Tier 1 product support for G/TIMS users
• Respond to and resolve user requests via email, phone, or other methods
• Train users on current and upcoming functionality
• Assist on-site team members with troubleshooting software and resolving user issues
• Gather help desk metrics and reports
• Attend or provide briefing content and respond to subject-matter-expertise requests
• Track and respond to functional and common service application, scheduling, and G/TIMS capability issues
• Perform initial entry and updates of work tickets in Redmine

CPSD Agent

• Load and unload cargo, mail, express shipments, and company materials on and off aircraft
• Transport cargo between aircraft and perform ramp transfers
• Receive, deliver, and physically handle freight and company materials at designated docks, mail, and sorting areas
• Complete forms and messages necessary for assigned functions
• Transport furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• De-ice aircraft, clear windshields, and spray wings and fuselage with glycol at heights of 20–80 feet
• Push out and tow aircraft and perform guide functions
• Connect and remove ground power and ground start units
• Clean work areas, ramps, and facilities with or without powered equipment
• Monitor facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Ramp Agent

• Make passenger reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, excess baggage charges, and general travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage reservations, standby travelers, and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, ticket invalidation, and final reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims and settlements
• Receive and process domestic and international airfreight shipments
• Determine airfreight routing, compute rates, and prepare documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery
• Ensure compliance with site security protocols and report breaches or suspicious activity

Part Time Passenger Services Agent

• Load and unload cargo, mail, express freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo where required
• Receive, deliver, and physically handle freight and company material at designated express docks
• Transport furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• Clean aircraft exteriors with specialized cleaning fluids when required
• Perform routine cleaning of work areas, ramps, and facilities
• Assist in monitoring facility security and report breaches, suspicious occurrences, or non-compliance
• Load and unload aircraft cargo weighing up to 70 lbs.
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft areas
• Perform or assist with aircraft push-out and towing functions
• Transport cargo using vehicles with attached carts
• Read off-load sheets to determine cargo destinations
• Perform proper ground-to-cockpit communication during push-out and towing
• Connect water hoses and 40 lb. KVA electric cables to aircraft
• Service and clean powered and unpowered equipment; perform routine automotive repair when assigned

• Marshall aircraft upon arrival and departure
• Load and unload baggage and cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Transport baggage and cargo between the terminal and aircraft
• Connect and remove ground power and ground start units
• Perform water servicing
• Perform aircraft pushback, wing walking, and related guide-man functions
• Maintain a secure work environment

Part Time Ramp Agent

• Engage with customers via live chat, addressing inquiries and providing solutions in a timely manner
• Maintain detailed records of customer interactions and feedback to enhance service quality
• Collaborate with team members to identify common issues and develop strategies for improvement
• Stay updated on product knowledge and company initiatives to provide accurate information to customers
• Handle customer complaints with empathy and professionalism, ensuring a positive experience

Live Chat Agent

• Clean aircraft between flights according to company quality and safety standards
• Clear debris and trash from aisles and seats
• Wipe down seats and tray tables
• Disinfect and sanitize airplane bathrooms
• Follow all HHS and regulatory procedures and best practices
• Assist team members and management as needed to help the department operate efficiently

Aircraft Cleaning Agent

• Answer inbound calls and assist customers with insurance policy questions and service requests
• Process policyholder transactions accurately and promptly
• Assist with payments, billing questions, policy changes, endorsements, and coverage inquiries
• Rewrite existing policies when needed
• Document customer interactions and completed tasks in the CRM
• Explain insurance information clearly while following applicable regulations, company policies, and procedures
• Evaluate payment plans and alternative payment arrangements when appropriate
• Use internal systems, online reference materials, and call-center technology to resolve customer needs
• Meet department service-level and quality expectations
• Earn incentives for eligible policies enrolled in accordance with the applicable incentive plan
• Perform other duties as assigned
• Work one Saturday approximately twice per month
• Work approved overtime during peak periods and seasonal business needs

Agent jobs in Texas

CPSD Agent

Air Cargo Ramp Agent

Part Time Passenger Services Agent

Air Cargo Ramp Agent

Part Time Ramp Agent

Live Chat Agent

Aircraft Cleaning Agent

Licensed Agent