Agent

• Generate customer excitement regarding Capital Vacations products
• Invite owners to attend an Owners' Update
• Invite non-owners to attend a Capital Vacations sales presentation
• Assist guests and owners with on-site and off-site needs
• Provide guests and owners with a smooth, friendly, efficient check-in experience
• Understand qualifications and company policies and procedures
• Maintain up-to-date knowledge of local shows, attractions, and locations
• Complete necessary paperwork and reports accurately, completely, and legibly
• Responsibly handle cash
• Maintain production at or above minimum performance standards
• Answer inbound and outbound telephone calls
• Perform other duties as assigned
• Comply with company policies, business code of ethics, FLSA regulations, applicable laws, and confidentiality, reliability, quality, and productivity standards

Pre-Arrival Agent

• Load and unload mail, express, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight, company material, export shipments, mail, and baggage
• Complete forms and messages required for assigned functions
• Clean and service cabin interiors, including cockpits and lavatories
• Drain lavatories and handle, assemble, remove, and install passenger-service furnishings and supplies
• Transport cabin furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• De-ice aircraft and clear aircraft windshields
• Perform aircraft push-out/towing and guide functions
• Connect and remove ground power and ground-start units
• Clean aircraft exteriors with specialized cleaning fluids as needed
• Clean work areas, ramps, and facilities with or without powered equipment
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Perform routine automotive repair and service and clean powered and unpowered equipment as assigned
• Comply with WFS site-security procedures
• Read off-load sheets to determine cargo destinations
• Perform aircraft push-out and towing ground-to-cockpit communication
• Pull and connect water hoses to aircraft
• Lift, connect, and remove 40 lb. KVA electric cables

Airport Ramp Agent – Part time

• Provide customer service to customers through inbound and outbound calls
• Service and assist with existing Private Passenger Automobile, Homeowner, and Commercial policies
• Complete applications and processes to address customer concerns and inquiries
• Collect customer information, evaluate risks, and address individual insurance needs
• Counsel customers on coverage and quote additional lines of business
• Audit and follow up with customers on applications, open issues, and policy changes
• Provide policy verification as needed
• Service and maintain existing accounts by phone across multiple carriers and states
• Quote, cross-sell, and up-sell insurance products
• Handle policy inquiries and changes
• Interact with Underwriters to answer questions and resolve complex underwriting policy issues
• Resolve general billing inquiries and process basic payments
• Complete assigned project work independently and in a timely manner

Policy Service Agent I

• Start up complex equipment and assist technicians with complex equipment and systems
• Diagnose and repair sequence-of-operation, controls, hydronic, and VRV systems
• Work with engineers, vendors, and OEMs to correct mistakes, errors, and changes
• Facilitate review of critical documents to generate the pre-commissioning plan with the operations team
• Verify job-site equipment matches submittal documents for voltage, amps, horsepower, and other specifications
• Review specifications against submittals
• Mentor and develop technicians and other employees through direct mentorship
• Work overtime on occasion

Senior HVAC Pre-Commission Agent

• Load and unload mail, express cargo, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight and company material, exports, mail, and baggage
• Complete forms and messages necessary for assigned functions
• Clean and service cabin interiors, including cockpits and lavatories
• Drain lavatories
• Handle, assemble, remove, and install passenger-service cabin furnishings and supplies
• Transport furnishings and supplies to and from aircraft
• Assist in loading, unloading, and racking filled and empty drums
• De-ice aircraft and clear aircraft windshields
• Perform aircraft push-out, towing, and guide functions
• Connect and remove ground power and ground start units
• Clean aircraft exteriors with specialized cleaning fluids when assigned
• Clean work areas, ramps, and facilities with or without powered equipment when assigned
• Assist in monitoring facility security when assigned
• Perform routine automotive repair and service and clean powered and unpowered equipment when assigned
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance
• Read off-load sheets to determine cargo destinations
• Establish proper ground-to-cockpit communication during push-out and towing
• Connect aircraft water hoses
• De-ice aircraft by spraying wings and fuselage with glycol

Air Cargo Ramp Agent

• Load and unload mail, express, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight and company material at designated express docks and mail areas
• Complete forms and messages necessary for assigned functions
• Perform routine cleaning of work areas, ramps, and facilities, with or without powered equipment
• Assist in monitoring facility security
• Service and clean powered and unpowered equipment
• Perform routine automotive repair when assigned
• Comply with WFS site security procedures
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Perform aircraft push-out and towing functions, including ground-to-cockpit communication
• Drive vehicles and transport cargo through congested airport areas
• Assist with aircraft push-back by driving an 80,000 lb. vehicle or guiding the driver

• Pitch and secure suitable venue holds for national tours, in accordance with agreed strategies
• Conduct regular presenter business calls, building and managing key market relationships on an ongoing basis
• Work closely with Sales Team to ensure strategic tour routing and distribution
• Collection of relevant market information, identifying new market opportunities as applicable
• Attend industry trade fairs and conferences as needed

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
• Guide members through their coverage options and next steps without high-pressure tactics
• Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
• Keep communication current with your supervisor and team
• Attend team meetings and training sessions throughout the season
• Complete training Monday through Friday
• Move to an assigned production schedule once AEP begins, including at least one weekend day per week
• Work seasonally through AEP/OEP, with potential for extended opportunities based on client needs

Licensed Healthcare Agent

• Provide customer service related to airport and passenger operations
• Make reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, excess baggage charges, and travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage arrangements for reserved and standby passengers and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, invalidate tickets, and finalize reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims and settlements
• Receive and process domestic and international airfreight shipments
• Determine routing, compute rates, and prepare airfreight documentation
• Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
• Ensure compliance with site security protocols and report breaches or suspicious activities
• Support smooth boarding, deplaning, ticket validation, and overall operational efficiency

Passenger Services Agent

• Develop and implement strategies to retain existing customers
• Communicate with customers via phone, email, and chat to address concerns and resolve issues
• Identify causes of customer dissatisfaction and resolve underlying problems
• Work with other departments to resolve customer concerns and ensure timely resolution
• Monitor customer retention metrics and report trends to the management team
• Stay up-to-date on product and industry trends to better serve customers
• Identify and implement process improvements to improve customer experience and retention rates

Agent jobs in United States

Pre-Arrival Agent

Airport Ramp Agent – Part time

Policy Service Agent I

Senior HVAC Pre-Commission Agent

Air Cargo Ramp Agent

Air Cargo Ramp Agent

Agent

Licensed Healthcare Agent

Passenger Services Agent

Retention Agent