Analyst

• Provide timely and accurate tier-one technical support through incoming call and email queues
• Monitor tickets generated by Network Management Systems for critical network problems, troubleshoot issues, and escalate to the appropriate provider
• Monitor and enforce system security and identity-verification guidelines
• Create client user accounts and access rights when applicable
• Provide exceptional customer service and educate clients on system operations and applications
• Research, resolve, and respond to incidents and requests using the Knowledge Base and incident-management standards
• Troubleshoot basic and moderately complex user problems to ensure customer productivity
• Manage open incidents by following up with support personnel and affected users
• Provide onsite support at customer locations as required
• Maintain knowledge of ITIL incident-management best practices
• Participate in onboarding and training new employees
• Write technical documentation for the Service Desk knowledge base
• Participate in projects improving Service Desk quality and efficiency
• Communicate problem trends and unresolved problems to Service Desk staff and management
• Escalate issues using clients’ on-call processes when necessary
• Monitor corporate email for maintenance, outage, and process updates
• Work at least three holidays per year for customer-contact queue coverage
• Use a personal mobile phone for MFA access to Netrix systems

Service Desk Analyst I

• Support execution of events, partnership initiatives, and business development activities under the Acquisition team
• Coordinate end-to-end event operations, including planning, permits, suppliers, ingress, booth setup, onsite logistics, and egress
• Work with booth contractors, printers, logistics providers, and other event vendors
• Prepare and monitor event materials, flyers, collaterals, equipment, and other requirements
• Support booth setup and dismantling and assist with event logistics
• Document events through photos, videos, attendance records, and post-event reporting
• Represent First Circle at events by engaging attendees, distributing collaterals, and explaining foundational product information
• Track, verify, organize, tag, and assign event-generated leads, including duplicate checks
• Measure key performance metrics and prepare event activity reports
• Collaborate with Acquisition, Finance, Marketing, event organizers, business associations, suppliers, and partners
• Research prospective events, sponsorship packages, audience profiles, event costs, schedules, and participation requirements

Partnership Analyst

• Provide local and remote support to Aurecon offices globally as required
• Resolve second-level operational issues within service-level targets
• Monitor systems, complete routine administrative tasks, and escalate issues as required
• Assist with planning, preparation, and implementation of technical activities
• Maintain accurate resolution histories and incident information in Aurecon systems
• Participate in continuous improvement and develop technical and process documentation
• Perform operational and project activities under ITIL-based service management guidelines and security policies
• Participate in incident, problem, change, release, and configuration roles
• Provide outstanding customer service and take ownership of cases through resolution
• Collaborate with business support teams and liaise with senior technical staff
• Respond to technical issues via telephone, email, and other appropriate channels
• Resolve complex hardware and software faults or diagnose and warm-transfer cases to Level 3 providers
• Respond to critical and major incidents according to established procedures
• Maintain comprehensive fault logs, resolution details, and contact information
• Support stakeholder engagement and communications, including complaints, problems, issues, corrective actions, and lessons learned
• Support clients, end users, and the senior leadership team
• Promote beneficial change and future-ready technology adoption

Service Desk Analyst – Level 2

• Perform tasks applicable to GL Reconciliation, Bank Reconciliation, Intra Group and Fixed Assets Accounting
• Perform Accounts Reconciliation
• Ensure timely and accurate reporting during Period-End Close
• Ensure Key Performance Indicators (KPIs) are met
• Investigate and resolve issues according to market requirements
• Collaborate with markets and other streams to resolve issues
• Initiate continuous improvement projects

Record to Report Analyst

• Maintain customer details in the system
• Allocate customers’ payments into their specific accounts
• Facilitate timely identification and resolution of customers’ claims and deductions
• Generate blocked order reports, conduct analysis in accordance with market credit policies, and initiate recommendations through workflow
• Conduct collection activities and follow up on overdue accounts
• Escalate problematic accounts to the market
• Attend to customer queries and ensure timely issue resolution
• Participate in Order to Cash continuous improvement initiatives

Order to Cash Analyst

• Evaluate client income, liabilities, credit profiles, and borrowing capacity to assess deal feasibility and flag potential risks
• Perform serviceability calculations across multiple major Australian banks and non-bank lenders
• Match clients with appropriate lenders, government schemes, and LMI waiver options
• Build complete, submission-ready loan application packs and execute lodgements via ApplyOnline or Simpology
• Maintain a pipeline of 10–20 concurrent deals in MyCRM, including record-keeping, status tracking, and compliance notes
• Track lender conditions, gather outstanding documentation, and progress applications through full approval and settlement
• Draft professional credit narratives
• Communicate with lenders, conveyancers, real estate agents, and clients to resolve queries and progress files
• Work autonomously to accelerate deal velocity and maintain quality standards across the residential portfolio

Credit Analyst – Australian Mortgage Brokerage

• Support range selection with suppliers through sales, stock and performance analysis
• Analyse customer demand, category performance and assortment to identify range gaps and opportunities
• Create new SKUs and maintain accurate product and SKU master data
• Review aged, slow-moving and underperforming stock and recommend actions to improve stock turn
• Support management and maintenance of the Open to Buy (OTB)
• Monitor inventory investment against budgets and flag risks or variances
• Maintain forward sales and inventory forecasts using historical performance, seasonality, promotions and trading plans
• Quantify forward and bulk order requirements to support availability while managing inventory risk
• Support planning for trading periods, promotions, launches and supplier opportunities
• Analyse sales, stock cover, sell-through and stock turn to identify replenishment and inventory opportunities
• Support minimum stock levels, inventory settings, space planning and assortment planning across stores and channels
• Recommend inventory requirements by SKU, category and location
• Process supplier cost price changes and assess commercial and margin impacts
• Monitor Was/Now and promotional pricing for Australian Consumer Law and company compliance
• Prepare and distribute weekly Monday merchandise and planning reports
• Maintain reporting across sales, stock, margin, aged inventory and planning KPIs
• Highlight risks, opportunities and exceptions requiring action
• Provide ad hoc analysis and continually improve reporting processes
• Collaborate with Merchandise, Supply Chain, Technology, Finance, Ecommerce, Store and Supplier teams
• Provide accurate data, disciplined inventory planning and timely commercial insights supporting profitable sales and better decisions

Merchandise Planning Analyst

• Use Excel to analyze data, identify discrepancies, and spot cost-saving opportunities
• Support cost tracking, reporting, and documentation activities
• Help build and improve processes for auditing and reconciliation
• Assist in managing projects by organizing tasks, keeping things on track, and meeting deadlines
• Work with other teams to gather information, ensure accuracy, and solve problems
• Create reports and dashboards to summarize findings for leadership
• Participate in special projects and ad hoc analyses as needed
• Take on additional responsibilities and projects to support the success of the team and organization

Cost Optimization Analyst

• Examine market data and execute the survey process for assigned countries
• Assess survey results and create diagnostics supporting further application of Birches Group's Community™ products and services
• Inform management about issues related to the survey process
• Explain survey participation and required data collection processes
• Explain survey results to clients, including linkages between Community™ Jobs, Community™ Market, and other Community™ components
• Deliver salary survey transactions within established schedules and timelines
• Maintain consistent quality in survey data production
• Review the work of more junior analysts

Compensation Analyst

• Facilitate quantitative project KPIs such as service level so intraday and intraweek operational KPIs are met and optimized.
• Ensure published schedules meet organization and project-specific KPIs within policy.
• Monitor intraday actuals against forecasted planning parameters and apply corrective actions for negative deviations.
• Re-forecast planning parameters based on actuals.
• Update intraday schedules to meet requirements for upcoming intervals.
• Record events and incidents influencing forecasts and KPI realization for impact review and future planning.
• Maintain published schedules by adjusting for changes to available resources or client requirements.
• Manage operations across health plan functions, including plan operations, member/provider services, claims, implementation, and grievances/appeals.
• Facilitate and coordinate the work of others as a team lead; may allocate work and provide guidance to junior team members.
• Comply with all policies and standards.
• Perform other duties as assigned.

Analyst jobs in Philippines