Banker

• Uncover personal banking needs of individual and small business clients
• Offer appropriate banking solutions and connect clients to specialists
• Balance service requests with transactional activities, including in-person and inbound call delivery
• Build and deepen client relationships by uncovering financial needs and recommending products, services, and solutions
• Respond to customer inquiries and concerns with customized solutions
• Introduce and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans
• Identify client needs for licensed sales functions and refer them to Merrill, Lending, and Small Business partners
• Quote rates, terms, and programs for banking solutions
• Manage risk in business, product, and service transactions
• Interact with clients with increasingly complex financial needs
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Use resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
• Manage client interactions according to bank interests, client needs, and regulatory requirements
• Conduct proactive client outreach and consistent follow-up routines

Senior Banker II

• Uncover personal banking needs of individual and small business clients
• Recommend appropriate products, services, and solutions and connect clients with specialists
• Balance service requests and transactional activities, including in-person and inbound call delivery
• Build and deepen client relationships through needs discovery and follow-up
• Respond to customer inquiries and concerns with customized solutions
• Introduce and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans
• Identify needs for licensed sales functions and refer clients to Merrill, Lending, and Small Business partners
• Quote rates, terms, and programs for banking solutions
• Manage risk in business, product, and service transactions
• Handle increasingly complex financial client engagements
• Partner with teams to provide consumer and small business solutions, services, and strategies
• Assist, educate, and train clients on simple transactions through self-service technologies
• Leverage resources, technologies, and processes to optimize client experience and operational accuracy
• Follow established processes, laws, guidelines, and regulatory requirements for activities such as account opening, account maintenance, and Digital Assisted Shopping

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
• Deepen existing customer relationships through routine calling
• Develop new relationship opportunities through business development activities
• Combine digital tools with human connections to offer solutions to business customers
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
• Open accounts and identify, open, service, and maintain product solutions and accounts for customers within the segment
• Develop internal and external relationships
• Collaborate with branch partners, centers of influence, clients, and other business line partners
• Refer clients to Business Banking and/or other U.S. Bancorp areas for additional needs

Small Business Relationship Banker

• Acquire new affluent consumer and business customers and deepen existing relationships through outreach, referrals, and appointments
• Lead discovery-driven conversations to understand customer goals and provide tailored banking and credit strategies
• Serve as the primary financial partner with comprehensive, multi-product guidance and ongoing reviews
• Manage and grow a defined book of business across deposits, lending, and investments
• Partner with Wealth, Home Lending, and Business Banking teams to coordinate integrated solutions and convert opportunities
• Educate customers on self-service and mobile banking options
• Advise branch colleagues on relationship development and complex client needs
• Maintain accurate documentation, exercise sound judgment, escalate issues, and adhere to policies and regulations
• Transition from the temporary Senior Branch Premier Banker LP role to Senior Branch Premier Banker (SAFE) after licensing and SAFE registration

Senior Premier Banker

• Acquire, manage, and grow a portfolio of consumer and business customer relationships
• Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
• Drive balanced growth across deposits, lending, and investments
• Partner with Wealth, Home Lending, and Business Banking professionals to deliver integrated solutions
• Coordinate warm introductions, set expectations, and convert qualified opportunities into closed outcomes
• Educate customers on self-service and mobile banking options to promote digital adoption
• Resolve account inquiries and service requests within authorized limits
• Document actions and set follow-up plans
• Demonstrate risk excellence through accurate documentation, sound judgment, timely escalation, and policy and regulatory adherence
• Support everyday banking activities including opening accounts and handling service requests
• Participate in the Branch Network Licensed Banker program if hired into the Relationship Banker LP role

Relationship Banker

• Engage clients in the lobby and educate and assist them with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance

• Provide personalized banking support across multiple branch locations within an assigned geographic area
• Cover banker and teller absences and temporarily fill open positions as needed
• Adapt to new branch environments, teams, and customer needs while maintaining service quality and bank standards
• Build customer relationships through proactive conversations and outreach
• Lead discovery-driven conversations to understand customer needs and connect them with banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals
• Support account openings, service requests, and credit applications
• Perform cash handling and teller line activities while processing transactions accurately
• Use digital tools and technologies to enhance the customer experience
• Deliver accurate, compliant service within defined risk controls
• Collaborate with branch teammates to coordinate handoffs to licensed bankers and specialists
• Flex between cash handling and customer banking activities to support branch operations

Roving Personal Banker

• Build lasting customer relationships through proactive, meaningful conversations
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals
• Support new account openings, service requests, and credit applications
• Perform cash handling and teller line activities while maintaining compliance and operational standards
• Use and adopt digital tools and technologies to enhance the customer experience
• Deliver accurate, compliant service within defined risk controls
• Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists
• Flex between cash handling and customer banking activities to support branch operations

Personal Banker

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

• Acquire, manage, and grow a portfolio of consumer and business customer relationships
• Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
• Drive balanced growth across deposits, lending, and investments
• Coordinate warm introductions and partner with Wealth, Home Lending, and Business Banking
• Take ownership of qualified opportunities through closed outcomes
• Educate customers on self-service and mobile banking options to drive digital adoption
• Resolve account inquiries and service requests within authorized limits
• Document actions and establish follow-up plans
• Maintain accurate documentation, exercise sound judgment, escalate issues, and adhere to policies and regulations
• Support customers with account opening, service requests, and everyday banking needs