Billing Specialist

• Lead the RevOps function for the B2B business unit and build a high-performing team
• Develop and execute strategic initiatives aligned with the company’s OKRs
• Support the achievement of revenue and profitability targets
• Develop, track, and optimize KPIs throughout the customer journey
• Lead weekly performance reviews, including pipeline analysis and end-of-month, quarter-end, and year-end forecasting
• Identify and establish new KPIs to track the health and effectiveness of GTM teams
• Conduct in-depth biweekly analyses of new customer acquisition and account management
• Present representative-level analyses and identify pipeline risks and opportunities
• Participate in weekly business reviews (WBRs)
• Facilitate monthly and quarterly business reviews (MBRs/QBRs)
• Oversee monthly analysis of quota attainment and coverage for sales and customer service teams
• Recommend individual quotas and territory coverage
• Lead the reassessment of quarterly forecasts in collaboration with Finance and GTM leadership
• Adjust revenue and performance targets based on market conditions
• Identify areas for investment and cost optimization
• Collaborate with Training, Product, and Sales teams to align strategy with global priorities and product roadmaps
• Serve as a strategic partner to the Head of RevOps

Billing Operations Manager

• Manage accounting for a portfolio of projects throughout their lifecycle
• Set up projects in Deltek VantagePoint and CRM according to client contracts and IFRS 15 requirements
• Update project information for contract changes
• Conduct billing analysis and correct errors and inconsistencies, including budget gaps, rates, and transaction adjustments
• Collaborate with Project Managers to generate accurate customer invoices
• Ensure timely project closeout procedures
• Participate in month-end and quarter-end closing tasks, including revenue recognition journal entries, write-offs, and revenue provisions for approval
• Monitor and communicate work in progress, project status, and overall budgets with Project Managers and the Accounting team
• Serve as a trusted advisor to Project Managers, project staff, and internal Finance and Accounting partners
• Provide customer-centric service and consistently high-quality work
• Identify innovative processes and project accounting improvements
• Respond to ad hoc project requests

Project Billing Coordinator

• Analyze Billing Report and support documentation in detail prior to generating invoices.
• Work closely with Operations/Sales to resolve or clarify discrepancies.
• Generate and distribute accurate and timely invoices to clients based on established billing schedules and contractual agreements.
• Maintain and update customer accounts with billing information and contact details.
• Investigate and generate Credit Memos when appropriate.
• Update Billing Manager regarding inconsistencies or challenges.
• Address billing-related concerns using customer service and problem-solving skills.
• Collaborate within the finance team to streamline billing processes.
• Use time management and multitasking skills to mitigate and minimize billing-related errors and concerns.
• Assist in developing and implementing billing policies and procedures.
• Stay updated on industry regulations, trends, and best practices related to billing and invoicing.
• Perform other duties incidental to those described herein.

Billing Administrator

• Review and approve new project setups.
• Monitor work-in-progress by reviewing project labour, expenses, and disbursements.
• Process project billing in accordance with company revenue recognition policies.
• Prepare pre-billing documentation and complete timely invoicing.
• Post accounting entries and coordinate invoice distribution.
• Maintain project records, including contracts and supporting documentation.
• Investigate variances and provide reports and recommendations to management.
• Collaborate with Project Managers to identify additional billing opportunities.
• Track funding and advise Project Managers on budget utilization and remaining funding.
• Review and investigate expenses that have not been billed to clients.
• Support project closeout activities and account reconciliation upon project completion.
• Assist with internal audits and other financial reporting requirements as needed.
• Support billing activities for projects across the organization while partnering with Project Managers and internal stakeholders.

Billing Coordinator

• Own product marketing for the Billing product group
• Report to the VP of Product Marketing
• Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback
• Define positioning, messaging, segmentation, proof points, and the product story
• Lead high-impact launches, commercial initiatives, and change programs from early strategy through readiness, channel activation, adoption, advocacy, and learning
• Build focused go-to-market plans with clear audiences, owners, trade-offs, and measures
• Partner with Product, Engineering, Finance, Sales, Solutions, Customer Success, and Support to influence priorities, packaging, enablement, and customer outcomes
• Equip Revenue Marketing, Sales, Solutions, Customer Success, Support, and partners with clear stories, talk tracks, proof, and practical guidance
• Bring competitive and market insight into product, packaging, pricing, and go-to-market decisions
• Set objectives and measures for customer adoption, retention, and commercial impact
• Use data and opportunity sizing to highlight business and customer opportunities
• Use AI to improve research, synthesis, analysis, competitive intelligence, workflow automation, and product marketing quality
• Establish a sharper product story, repeatable launch and commercial-change approach, stronger enablement, and clear visibility into adoption and business impact within the first year

Product Marketing Lead – Billing

• Own the end-to-end billing cycle, including invoice runs, exception handling, and ad-hoc invoicing
• Lead and develop two Billing Specialists as the function transitions into Finance
• Ensure billing accuracy from contract to invoice, including customer setup, change orders, upgrades, downgrades, and cancellations
• Own credit memo and billing adjustment processes and develop an approval framework
• Build and maintain billing process documentation and SOPs
• Establish recurring billing data integrity reviews to identify revenue leakage
• Manage chargeback disputes with payment processing and merchant account vendors
• Reconcile paid invoices to payment processor receipts and bank statements
• Build a systematic collections function and own dunning and failed payment recovery
• Perform monthly AR-to-cash reconciliation
• Own cash application, AR aging, DSO reporting, and bad debt provision analysis
• Own revenue and deferred revenue subledgers and prepare journal entries for Controller review
• Perform monthly revenue subledger-to-general-ledger and deferred-revenue-to-billing-system reconciliations
• Transition monthly revenue calculations from Excel into Maxio Core
• Apply revenue recognition policy under ASPE and IFRS, with US GAAP readiness
• Support the annual KPMG audit for revenue, deferred revenue, and AR
• Own US sales tax and telecom surcharge determination, billing, and remittance
• Reconcile customer-billed surcharges against remitted amounts
• Partner on Avalara for Communications implementation and own configuration thereafter
• Monitor nexus and manage new state registrations
• Serve as business owner of Maxio Advanced Billing and Maxio Core
• Contribute to integrations and data mapping between Maxio, the general ledger, Avalara, and downstream reporting
• Partner with Support, Implementation, and Customer Success on billing-adjacent workflows

Billing Specialist jobs in Canada

Billing Operations Manager

Project Billing Coordinator

Billing Administrator

Billing Coordinator

Product Marketing Lead – Billing

Revenue & Billing Manager