Business Analyst

• Develop and conduct quantitative and qualitative research (marketing funnel studies, PR research, ad hoc research, brand tracking, deepening customer knowledge, purchase motivations and triggers, segmentation and persona development, Value Proposition Canvas, etc.)
• Apply new research methodologies, such as ethnographic research, customer panels, and in-depth interviews
• Map the customer journey, identifying pain points and opportunities for improvement in marketing and customer experience strategies
• Develop questionnaires and interview guides, and coordinate data collection with partners or internal teams
• Coordinate customer interactions to deepen customer understanding and capture insights into their experiences with services and brand touchpoints
• Explore new research tools, technologies, channels, and touchpoints, ensuring diversity in insight collection
• Analyze customer behavioral data, combining it with research findings to generate strategic insights
• Conduct market benchmarking, analyzing brand perception and industry trends
• Monitor competitors and changes in consumer behavior to anticipate opportunities

Customer Insights Analyst, Mid-Level

• Manage the onboarding process for new clients
• Analyze data related to taxation and the classification and reclassification of MEI (Individual Microentrepreneur) status
• Validate economic activities (CNAEs) and their compatibility with the applicable tax regime
• Analyze and verify the company address
• Review and validate all documentation required for company formation
• Ensure that information is accurate and complete in internal systems
• Maintain active communication with clients, providing guidance and answering questions throughout the process
• Ensure that clients complete the onboarding process with confidence and clarity
• Review and correct errors, ensuring the quality and accuracy of onboarding and the efficient submission of cases to the Legalization Department

Onboarding Analyst – Business Formation

• Continuously monitor the performance of transactions, analyzing collateral, monitoring indicators, financial statements, and financial covenants
• Identify potential issues or breaches and take proactive action to address them
• Ensure the accuracy and consistency of data and records related to transactions
• Develop, review, and improve operational workflows
• Identify opportunities to improve process efficiency
• Prepare and update transaction reports sent to investors
• Ensure the quality and consistency of information
• Manage the funds’ asset acquisition process, monitoring each stage and ensuring proper execution

Fund Management Analyst, Mid-Level

• Continuously monitor transaction performance, including collateral, monitoring indicators, financial statements, and financial covenants.
• Proactively identify and anticipate potential issues or instances of non-compliance.
• Update data and records related to transactions.
• Assist in developing and reviewing operational workflow processes.
• Update transaction reports sent to investors.
• Process the funds’ asset purchase workflow.

Fund Management Analyst, Junior

• Ensure the consistency and currency of the sector’s databases, and implement continuous improvements and updates to dashboards
• Support destination diversification and the expansion of ground transportation services to ensure connectivity between ground and air modes at the airports under management
• Support traffic development through market studies and business cases for airlines, with the aim of maintaining, consolidating, and expanding domestic and international routes
• Lead long-term traffic Budget and Forecast projections and quarterly budgets based on statistical projections of seats, passengers, and ATMs
• Prepare presentations on the Air Business team’s areas of responsibility and results
• Ensure clarity in visual communication
• Support presentations to the Board and recurring executive management meetings
• Prospect new airlines, expand existing flight offerings, and diversify destinations
• Support participation in domestic and international business events by creating promotional materials
• Participate in periodic meetings and projects with key stakeholders to govern the regions of operation
• Carry out continuous improvement projects related to flight expansion and the creation of new destinations, including data collection, reporting, and monitoring of airlines and airports
• Monitor seat supply and route Load Factor performance, proposing actions when necessary
• Understand SLOT regulations, airline incentive programs, and the dynamics of ICMS taxation on aviation fuel (QAV)
• Support demand-generation and promotional initiatives to increase the visibility of the regions of operation

Senior Air Business Analyst

• Anticipate threats and minimize the impact of risks on business results.
• Promote initiatives to foster and strengthen the company’s risk management culture.
• Analyze risk appetite indicators, propose changes or new indicators in line with the risk profile, and collaborate with first-line business areas.
• Implement processes and methodologies for the continuous improvement of risk management in support of strategic objectives.
• Evaluate models for monitoring risk scores and assist in developing mitigation action plans.
• Maintain and propose risk management policies and standards, ensuring their integration with internal controls and compliance.
• Maintain and propose processes and workflows for measuring the criticality and maturity of risk management.
• Drive continuous improvement of the risk and control registration model and process within the RCSA matrix.
• Support the implementation of systems and/or AI for risk management.
• Maintain and perform activities related to the integration of risks with internal controls, compliance, corporate strategy, and corporate governance.
• Prepare dashboards, technical opinions, and reports for corporate risk management.

Senior Risk Management Analyst

• Receive, analyze, and track requests for access creation, modification, and revocation
• Validate the information and documentation required to process requests
• Monitor tickets in service management tools such as Zendesk
• Ensure compliance with the workflows, procedures, and deadlines defined by the department
• Maintain controls and update request records
• Support access review and monitoring processes
• Prepare and update Excel-based controls and reports
• Collaborate with internal teams to validate and address requests
• Ensure processes are properly documented and organized for monitoring and audit purposes
• Support the documentation, standardization, and continuous improvement of processes

Junior Access Management Analyst

• Gather and analyze the needs of business areas
• Map processes, identifying issues, risks, and opportunities for improvement
• Translate business needs into functional and non-functional requirements
• Create user stories, acceptance criteria, workflows, and functional documentation
• Lead meetings, interviews, and workshops with users and stakeholders
• Support backlog definition, prioritization, and refinement
• Facilitate alignment among Business, Product, Development, Architecture, and Quality teams
• Follow solution development, clarifying questions and ensuring compliance with requirements
• Support testing, user acceptance, deployment, and post-production monitoring processes
• Monitor key performance indicators and evaluate the results of implemented solutions
• Identify impacts, dependencies, and risks related to requests
• Contribute to the continuous improvement of processes, products, and systems

Senior Business Analyst

• Identify and propose commercial solutions that advance the cooperative purpose
• Leverage data intelligence to conduct analyses, test hypotheses, identify opportunities, and guide actions to improve processes and positively impact efficiency metrics
• Monitor market trends, technologies, and innovations to propose solutions that increase the scalability of cooperativism through digital channels
• Prepare presentations and share relevant results and information with stakeholders
• Work as part of a multidisciplinary team focused on the development of cooperativism, serving as a technical reference for the team
• Build relationships with other departments, cooperatives, and external partners to promote initiatives that foster knowledge and the cooperative ethos
• Keep support materials for the development of cooperativism up to date
• Develop initiatives to sustain and enhance the Cooperative Education and Membership Organization Programs, aligned with the system’s strategic direction
• Track, monitor, and report program metrics, connecting them to the business and identifying opportunities for new metrics and improvements
• Support change management initiatives with a focus on user experience
• Manage suppliers to ensure the delivery of medium-complexity projects

Senior Business Analyst – Focus on Cooperativism

• Execute operational routines, table configurations, and file updates in systems according to established checklists and rules
• Run and monitor operational processes
• Perform targeted validations of databases and tables to ensure data consistency
• Conduct usability and functional acceptance testing based on predefined test scenarios and workflows, with a business-oriented focus
• Support the mapping, structuring, and documentation of business processes and rules
• Support ad hoc analyses to diagnose operational issues and identify process improvements
• Take a hands-on role in supporting the current system and testing new functionalities

Business Analyst jobs in Brazil