Business Operations

• Identify, build, and maintain AI-powered workflows and automations
• Support the rollout of Deltek VantagePoint CRM
• Support integration of Deltek VantagePoint with the Microsoft 365 environment
• Create AI-assisted marketing and proposal content
• Run periodic AI training for the team
• Support staff in their use of AI
• Report to the Operations Manager

AI and Business Systems Specialist

• Coordinate meetings, prepare agendas, collate information, and record actions
• Prepare professional proposals, reports, presentations, and internal communications
• Coordinate travel arrangements, accommodation, itineraries, and bookings
• Maintain task lists, trackers, registers, and business records
• Liaise with employees, suppliers, consultants, recruiters, and external stakeholders
• Research and source information to support business decisions and projects
• Coordinate day-to-day business activities and improvement projects
• Follow up outstanding operational actions and ensure deadlines are met
• Assist with implementing and documenting new systems, processes, and procedures
• Identify administrative gaps and inefficiencies and suggest practical improvements
• Support fleet administration, office administration, internal events, and general business requirements
• Assist with HR administration, employee documentation, recruitment, onboarding, and offboarding
• Maintain employee records, training records, licences, qualifications, and compliance documentation
• Support marketing activities, including content coordination, social media scheduling, and external marketing providers
• Coordinate photographers, videographers, consultants, and other marketing suppliers
• Assist with sourcing information, photographs, and content for marketing activities
• Coordinate information across Operations, Accounts, Estimating, Sales, and Marketing
• Support new projects, business events, supplier research, and other cross-functional initiatives
• Work closely with senior leadership and support multiple areas of the business
• Take ownership of tasks from start to finish and proactively follow up outstanding actions
• Raise issues, missing information, and potential delays early
• Keep priorities, deadlines, documents, and follow-ups organised
• Contribute to the development and improvement of systems, processes, and procedures
• Anticipate what information or action may be needed next

Senior Executive Assistant – Business Operations

• Interpret data, analyze results, and process transactions in various systems supporting Submission Clearance, Policy & Endorsement rating and Issuance, Compliance, Auto, and other operations as needed
• Prepare and issue documents and reports accurately according to specifications
• Interact with team members and customers to complete deliverables
• Communicate issues or queries promptly to ensure quick resolution
• Assist with troubleshooting and process improvement as needed
• Consistently meet service level requirements and perform activities with a high degree of accuracy

Business Operations Associate

• Interpret data, analyze results and process transactions in various systems supporting Submission Clearance, Policy & Endorsement rating and Issuance, Compliance, Auto, and other operations as needed
• Prepare and issue documents and reports accurately according to specifications
• Interact with team members and customers as required to complete deliverables
• Communicate issues or queries promptly to ensure quick resolution
• Assist with troubleshooting and process improvement as needed
• Perform operations activities with a high degree of accuracy and consistently meet service level requirements

• Process and manage financial and non-financial transactions supporting Canadian Group Benefits
• Process and analyze transactions according to Business Unit Service Level Agreements
• Master Business Unit policies governing handled transactions
• Report system issues that may affect operational performance
• Perform other duties assigned by Operations Management

Senior Business Process Associate

• Build, test, deploy, document and maintain business workflow automations using Make.com, Microsoft Power Automate, n8n, Zapier or comparable platforms
• Translate Chromcraft SOPs and management requirements into automated processes
• Integrate approved AI tools into business workflows
• Build internal AI agents and assistants for repetitive tasks, research, routing, summarization, reporting and internal decision support
• Design workflows with human-approval checkpoints for sensitive actions
• Test for data-quality issues, exceptions, AI hallucinations, failed steps, duplicated actions and operational risks
• Create documentation for every production workflow
• Maintain and improve workflows as business requirements change
• Work with technical specialists when complex ERP/API development is required
• Participate in Zendesk implementation and ongoing administration
• Configure and maintain knowledge-base content, macros, triggers, routing rules, automations, forms and AI-assisted customer-service workflows
• Implement, test and improve Zendesk AI / AI-agent functionality
• Test AI responses for accuracy, escalation logic, warranty/product information, order-related requests and brand tone
• Determine which customer questions require knowledge-base answers, live ERP/Shopify data or human escalation
• Coordinate with Zendesk, NEXT and other external technical resources on API or advanced integration work
• Own ongoing Zendesk workflow maintenance and improvement
• Build AI-assisted workflows across Microsoft 365 for reporting, approvals, notifications, document handling and recurring summaries
• Automate exception alerts, data review, document preparation and repetitive office processes
• Standardize internal workflows and reduce manual work while preserving management visibility and approval
• Coordinate with Amazon/Walmart agencies and marketplace specialists
• Assist with approved Amazon Seller Central and/or Walmart Seller Center listing/content updates, QA, troubleshooting and data preparation
• Verify agency-created marketplace assets and approved content are implemented correctly

AI Workflow Automation, Business Systems Specialist

• Respond to and resolve Tier 1 / Tier 2 NetSuite support tickets, including WMS-related tickets
• Troubleshoot basic system issues and user access requests
• Participate in structured weekly NetSuite training with the NetSuite Administrator
• Learn PSB system processes across departments to improve support efficiency
• Build foundational SuiteScript knowledge to support customizations and workflow troubleshooting
• Work alongside PSB’s AI team to assist in building and testing automation workflows using Power Automate, Copilot, and other approved tools
• Monitor live AI and automation workflows, troubleshoot errors, and escalate as needed
• Test and validate solutions before release and document configurations for ongoing support
• Support intake by documenting requests and scoping solutions/workflows
• Build working knowledge of Salesforce, basic IT support, and other business systems for cross-functional backup support
• Assist other teams with basic system, technical, and operational needs
• Meet success targets including resolving tickets within SLA, completing training milestones, reducing escalations, monitoring live AI workflows, delivering quarterly AI initiatives, and providing effective cross-functional backup support

Business Systems Coordinator

• Assist the IT team with Tier 1 NetSuite and WMS support requests
• Investigate basic system issues, user access requests, and common system-related questions
• Participate in structured weekly NetSuite training
• Learn how NetSuite is used across departments and understand key business processes
• Assist with testing and troubleshooting NetSuite workflows and customizations
• Develop introductory knowledge of SuiteScript
• Support the AI team in building, testing, and documenting automation workflows using Power Automate, Copilot, and other approved tools
• Test AI and automation solutions and monitor workflows for errors
• Document workflow configurations, test results, and troubleshooting steps
• Gather and document business requirements for automation requests
• Evaluate opportunities for AI or automation to improve business processes
• Build foundational knowledge of Salesforce and other business applications
• Assist with basic system, technical, and operational requests from internal users
• Support system testing, data validation, documentation, and assigned projects

Business Operations jobs in Philippines

AI and Business Systems Specialist

Senior Executive Assistant – Business Operations

Business Operations Associate

Business Operations Associate

Senior Business Process Associate

AI Workflow Automation, Business Systems Specialist

Business Systems Coordinator

Business Systems Intern