Call Center Representative

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep a record of all requests
• Accept and post payments related to release of information for patient accounts

HIM Call Center Representative

• Serve as the ambassador and voice for ProMedica’s HIM department and myChart support
• Provide a positive first impression to patients
• Communicate the process of obtaining medical records
• Help myChart users with questions about the app
• Keep records of all requests
• Accept and post payments for release of information on patient accounts

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of a set of clients
• Call for 4–8 different clients over the course of an 8-hour day using predictive dialing equipment
• Handle approximately 16–24 completed calls per hour with 20–30 seconds between calls on average
• Communicate with donors and prospective donors using an approved script
• Secure financial gifts on behalf of clients
• Maintain minimum fundraising and productivity metrics

Outbound Call Center Agent

• Answer phones promptly and professionally
• Schedule patient appointments
• Enter and update patient demographic information
• Verify insurance information
• Acquire critical demographic, financial, medical, and insurance information from patients
• Take patient messages using electronic medical records
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Follow the Solaris Health Code of Conduct and applicable laws, regulations, policies, and procedures
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete Annual Compliance Training on time

Call Center Patient Representative

• Acquire critical demographic, financial, medical and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Maintain confidentiality of patients' protected health information in compliance with HIPAA
• Report suspected concerns and/or violations to a supervisor and/or Compliance Department
• Complete Annual Compliance Training

• Acquire critical demographic, financial, medical, and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Follow the Solaris Health Code of Conduct and all applicable policies, laws, and regulations
• Maintain confidentiality of patients' protected health information in compliance with HIPAA
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete Annual Compliance Training

• Acquire critical demographic, financial, medical, and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Adhere to ethical standards, applicable laws and regulations, the Solaris Health Code of Conduct, and organizational policies
• Maintain confidentiality of patients’ protected health information in compliance with HIPAA
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete annual compliance training

• Handle inbound inquiries for the Michigan Department of Human Services Office of Child Support and its services
• Respond to telephone inquiries and concerns using approved procedures and guidelines
• Answer questions about child support payment histories and account histories
• Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
• Gather information, research and resolve inquiries, and document customer calls
• Read and interpret documents on file
• Retain a large amount of information
• Respond professionally to escalated calls
• Communicate appropriate resolution options promptly
• Review customer needs and inform customers about available services and resources

Call Center Representative jobs in Michigan

HIM Call Center Representative

HIM Call Center Representative

Outbound Call Center Agent

Call Center Patient Representative

Call Center Patient Representative

Call Center Patient Representative

Call Center Patient Representative

Child Support Call Center Agent