Call Center Representative

• Receive in-depth training
• Be assigned to one of four MDS teams calling on behalf of designated clients
• Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
• Complete approximately 16–24 calls per hour, with 20–30 seconds between calls
• Communicate positively and enthusiastically with donors and prospective donors using approved scripts
• Secure financial gifts on behalf of nonprofit clients
• Maintain minimum fundraising and productivity metrics

Outbound Call Center Agent

• Provide sales and service support for member-based business
• Professionally service member activity associated with loan and deposit services
• Provide accurate information about products, services, and member accounts
• Open new membership and deposit accounts
• Document, research, resolve, or escalate member issues
• Cross-sell alternative or additional services suited to member needs
• Provide basic financial services advice promoting members’ financial well-being
• Support MSRs and lending staff with sales initiatives and member service
• Act as liaison for MSRs and lending staff as needed
• Meet or exceed service and productivity goals
• Maintain current status of sales support and processing activity and report routinely to management
• Perform duties in compliance with KEMBA policies and procedures
• Develop understanding of credit union history, philosophy, organization, policies, and procedures
• Improve competency through training and certification on established educational programs
• Perform other duties as required by management

Virtual Branch Service Representative – Call Center

• Answer incoming phone calls from patients, physician offices, and insurance companies
• Make outbound calls to patients and physician offices to obtain information or provide case updates
• Review case history and insurance correspondence to provide information to callers
• Communicate benefit investigation results to patients and physicians
• Pre-qualify patients for available financial assistance
• Complete special projects assigned by management
• Meet productivity and quality goals set by call center management
• Participate in team meetings by sharing observed trends and recurring issues
• Perform other duties as assigned

Patient Advocacy Representative – Inbound Call Center

• Conduct proactive outbound calls to existing healthcare members to promote the online mobile app
• Educate members on app features and wellness benefits, including scheduling appointments, viewing test results, and medication reminders
• Guide members through the app download and registration process by phone
• Provide basic troubleshooting support
• Navigate sensitive health conversations with empathy, professionalism, and adherence to privacy standards
• Document interactions, download conversions, and member feedback in the healthcare CRM database
• Maintain compliance with HIPAA regulations and company quality metrics
• Act as a brand ambassador and digital guide to drive digital adoption

• Answer member inquiries received through telephone, email, or chat
• Provide first contact via telephone or electronic messaging, respond to secure messages and online chat, process requests, resolve issues, and build rapport with members
• Handle account information, transfer requests, loan payments, withdrawals, loyalty reward usage, check orders and supplies, online banking services, stop payments, wire transfers, and penalties
• Assess situations, apply sound judgment, and use troubleshooting skills to assist members
• Introduce products and services that may help members financially
• Develop and retain broad technical and informational knowledge of Credit Union products and services
• Manage time efficiently to ensure service quality and member satisfaction
• Verify caller data to prevent disclosure of sensitive information to unauthorized individuals
• Assist with online banking access, including troubleshooting device and browser problems and errors
• Research and assist with VISA and VISA debit card problems, maintenance, disputes, and tokenization
• Research ACH issues and locate originators
• Assist managers with operational processes for opening and closing the Contact Center
• Follow up on member-related issues as needed
• Perform other related duties as assigned

Contact Center Representative

• Support ambulatory pharmacy operations through prescription processing, patient communication, and medication order coordination in a high-volume call center
• Process prescription orders and perform data entry
• Support billing and insurance adjudication activities
• Communicate with patients, providers, and pharmacy teams regarding medication-related needs
• Maintain accuracy, compliance, and efficiency throughout prescription fulfillment
• Provide distributive pharmacy services, assistance, and support for pharmacists in an ambulatory/outpatient setting
• Prepare prescription orders for dispensing to patients
• Maintain outpatient pharmacy inventory
• Assist with extemporaneous and bulk compounding of prescriptions and over-the-counter items
• Operate the point-of-sale cash register system
• Monitor reorder points, restock prescription and non-prescription areas, and remove expiring products
• Provide multi-pharmacy support in assigned areas as needed

Pharmacy Technician – Home Delivery Call Center

• Receive inbound and make outbound calls to patients/guarantors regarding account balances
• Advise patients/guarantors of remaining balances and answer questions
• Identify concerns or objections and determine the best course of action
• Negotiate payment in full or maximum payment arrangements according to policy
• Screen patients/guarantors for insurance, billing, or financial aid opportunities
• Respond to patient/guarantor requests and thank them for using OhioHealth services
• Update patient demographic data and establish rapport with patients/guarantors
• Accurately document accounts, make adjustments, or make referrals as appropriate
• Recommend manual charge-offs based on defined criteria
• Maintain quality and productivity requirements
• Perform duties with focus on safety, quality, and efficiency as part of a High Reliability Organization

Call Center Representative jobs in Ohio

Outbound Call Center Agent

Virtual Branch Service Representative – Call Center

Patient Advocacy Representative – Inbound Call Center

Outbound Call Center Agent

Contact Center Representative

Pharmacy Technician – Home Delivery Call Center

Part-Time Account Call Center Representative