Client Partner

• Build and maintain trusted relationships with assigned clients as strategic advisor and primary point of contact
• Drive delivery and implementation of new services, including smooth transition and ongoing engagement
• Understand client goals, challenges, and priorities and establish KPIs and success measures
• Drive product adoption and maximize client value and return on investment
• Identify upsell and cross-sell opportunities and collaborate with Account Executives
• Monitor client health and manage at-risk accounts
• Maintain knowledge of Symplicity products, Higher Education, and industry trends
• Provide individualized guidance, training, process improvement recommendations, and product support
• Develop case studies, success stories, testimonials, and references
• Encourage client engagement and feedback through webinars, roadshows, and feedback sessions
• Collaborate with Billing and internal teams to resolve invoicing, billing, and sales-related queries
• Support implementation of new Symplicity solutions with internal stakeholders
• Maintain regular client communication to ensure satisfaction, engagement, and customer success
• Work cross-functionally to communicate and resolve client needs promptly
• Perform other duties as assigned

Explore Client Manager at Symplicity. Review requirements and application details.

Remote Client Partner jobs in United Kingdom

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