Clinical Educator

• Conduct nutritional assessments of patients with diabetes
• Develop nutrition plans
• Educate patients, families, staff and other caregivers about nutrition in diabetes management
• Collaborate with physicians to identify nutritional and/or diabetes management needs and plan care
• Utilize approved protocols for medication management when appropriate
• Provide consultation and mentoring related to diabetes care to staff in complex cases and unfamiliar clinical problems
• Partner and collaborate with the multidisciplinary team
• Plan and document discharge needs for patients and families
• Conduct patient and family education and evaluate responses
• Document assessments, plans, interventions, education, outcomes, nutritional goals and data in the medical record
• Document to ensure accurate coding and billing for services
• Maintain documentation tools, educational literature and resources
• Perform other duties as assigned

Clinical Educator – Diabetes Dietetic

• Provide inbound or outbound non-promotional disease-state education and/or support to identified customers
• Provide therapy education and support
• Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation
• Maintain excellent quality and provide superior customer service while following call guides, talking points, and FAQs
• Use only approved materials provided by Inizio or the client
• Attend and complete required trainings, courses, and competency assessments
• Complete administrative responsibilities, including computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences as required
• Adhere to company and client policies, procedures, and training requirements
• Safeguard patient privacy and confidentiality under HIPAA, including participation in call monitoring
• Return and maintain company equipment and materials
• Perform other reasonable duties as requested

Virtual Clinical Educator

• Provide disease state education to HCPs, patients, and caregivers about ultra-rare disease states
• Resolve genetic testing issues with offices as requested, working with the account team
• Support patient support programs, advocacy building, supportive HCP education, enhanced testing support, and disease awareness activities
• Host disease-state meetups virtually and/or in person
• Proactively engage opted-in patient portal participants, including outreach for family variant testing and education about disease and support organizations
• Recruit patients for marketing-sponsored events such as patient advisory boards and focus groups
• Provide additional patient support, including attending events on nights and weekends
• Build advocacy at regional and local levels and travel within the territory to identify opportunities
• Provide resources to patient advocacy groups to connect patients
• Educate about proper genetic testing through a third-party sponsored program in designated alternative specialties
• Lead non-branded webinars for patients and caregivers
• Collaborate with multiple cross-functional areas
• Identify, develop, and execute a multidisciplinary team approach
• Travel weekly across a multi-state territory including AK, OR, WA, CA, UT, ID, MT, NV, AZ, and other states as needed

Ultra-Rare Disease Clinical Educator

• Evaluate, educate, and train patients, caregivers, and facility staff on Option Care Health services and products in alternative-site, in-home, or virtual settings
• Conduct patient assessments and evaluations to determine patient viability for the Option Care Health care delivery model
• Partner and coordinate with the sales team to understand clinical transition education needs and improve patient transition volume
• Maintain confidentiality of patient and proprietary information and comply with legal confidentiality requirements
• Document education using Option Care Health applications and technology
• Coordinate patient transitions from hospital to home or alternate care settings with facility staff, providers, and internal teams
• Support timely discharge, therapy education, and continuity of care
• Provide in-person patient and caregiver education
• Gather pre-admission and insurance information
• Facilitate initiation of services for safe and effective care at home
• Travel locally to partner facilities, community hospitals, and medical practice offices to sell Option Care Health services, process referrals, and provide live education and training support

Clinical Care Transition Educator, RN

• Evaluate psychiatric providers’ clinical documentation against Headway’s clinical quality standards
• Review initial assessments and progress notes for gaps below evidence-based practice, safe patient care, and rubric standards
• Review clinical decision-making, evidence-based diagnostic criteria, risk assessment, and medication safety
• Complete quality-assessment work including calibration exercises and inter-rater reliability rounds
• Provide asynchronous and live one-to-one remediation support to providers when applicable
• Educate providers using supportive, education-forward feedback tied to documentation expectations, patient safety, and quality standards
• Complete review and documentation work in Headway’s designated systems
• Maintain HIPAA-compliant privacy and confidentiality of patient information

Psychiatric Clinical Quality Peer Educator – Contract

• Provide clinical education and training to ensure successful transition of patients to an Option Care Health care delivery model.
• Partner with the sales team to increase the number of patients transitioned to Option Care Health care delivery.
• Maintain and grow referral-source relationships to increase sales and patient starts.
• Serve as a key point of contact and representative of Option Care Health for referral sources.
• Educate patients, families, and facility staff about Option Care services and products.
• Work with the clinical team to determine patient suitability for alternative site care.
• Communicate with agency staff, medical teams, patients, and families throughout the discharge process.
• Collect, review, and complete preadmission information and secure related signoff.
• Partner with Account Manager and Regional Sales Director on area business and growth plans.
• Coordinate educational and promotional programs with Account Manager and marketing staff.
• Coordinate patient transitions to home or alternative treatment settings and facilitate order transfers.
• Review medical records for pertinent history and insurance information.
• Provide oversight and input regarding patient transitions to home care.
• Coordinate with providers and arrange special medical supplies or appliances.
• Travel to partner facilities, community hospitals, and medical practice offices.

• Teach and facilitate skills labs and clinical instruction across assigned Stepful cohorts
• Demonstrate proper techniques, provide live step-by-step instruction, and supervise practice
• Assess student competency and provide feedback and remediation
• Ensure students achieve mastery of skills before clinical rotations
• Coordinate with hospital preceptors to align experiences with program goals
• Document student progress and report clinical outcomes
• Represent Stepful on client and partner calls, supporting solutions-team implementation
• Provide insights to enhance the student and partner experience
• Support client onboarding and program implementation between 11-week cohorts
• Collaborate with internal teams and external partners between cohorts

Travel Clinical Educator, Surgical Technology

• Provide inbound or outbound non-promotional disease-state educational support to identified customers
• Conduct outbound medication-adherence support for patients and/or caregivers, including evenings and weekends as needed
• Collect demographic data and disposition for reimbursement services and literature fulfillment
• Maintain excellent quality and customer service while following program talking points or call guides
• Use live video conferencing software and client-specific websites as applicable
• Use only approved materials provided by Inizio or the client
• Complete required training courses and competency assessments
• Develop and strengthen relationships with key customers
• Facilitate development and provision of services across multiple healthcare sectors
• Identify innovative approaches that may develop new partnership opportunities
• Complete administrative responsibilities, including computer updates, activity reports, emails, and time reporting
• Attend meetings and conferences to stay informed and exchange knowledge
• Maintain company equipment and materials
• Perform other duties as requested

• Coordinate planning, development, and implementation of unit education
• Provide bedside education to nursing staff
• Ensure staff competency through monthly skill validation and frequent monitoring
• Serve as the education and quality resource for nursing practice issues
• Support orientation for new unit employees
• Oversee policy, procedure, and standard development and revision using evidence-based practice changes
• Perform routine audits to ensure staff education needs are addressed
• Plan and coordinate unit educational presentations and activities
• Provide patient education classes on joint replacement
• Support less experienced staff in developing unit-specific skills
• Use information technology and current research to provide evidence-based practice information
• Develop, maintain, and monitor staff competencies and records for annual review
• Provide ROC to non-compliant staff and report promptly to the manager
• Investigate and follow up on unusual occurrences using the Stars System

Clinical Educator – Neurology, Inpatient

• Provide inbound or outbound non-promotional disease-state educational support to identified customers
• Provide therapy and medical device product education, including supplemental injection, infusion, and inhalation training support or technique
• Present virtual educational programs to healthcare professionals, patients, caregivers, and other identified customers
• Conduct outbound medication adherence support to patients and caregivers
• Enroll patients and caregivers in educational seminars and provide resources for local community resources or centers of care
• Collect demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
• Maintain excellent quality and customer service while adhering to program talking points or scripts
• Use live video conferencing software and client-specific websites as applicable
• Use only approved materials provided by Inizio or the client
• Develop and strengthen relationships with key customers
• Facilitate development and provision of services across multiple healthcare sectors
• Complete administrative responsibilities, including daily computer updates, weekly activity reports, emails, and time reporting
• Attend required local and national meetings or conferences
• Maintain company equipment and materials
• Perform other requested duties