Cloud Engineer

• Administer and support Microsoft 365 services, including tenant configuration, policies, and governance
• Manage Microsoft Entra ID, Active Directory, Single Sign-On, and Multi-Factor Authentication
• Design and implement Conditional Access policies and Microsoft Defender for Cloud Apps security controls
• Develop and maintain Microsoft Intune policies for device management, application deployment, compliance, and security
• Support and administer SCCM/MECM environments for endpoint provisioning, software deployment, patch management, and reporting
• Maintain and enhance Enterprise Mobility + Security solutions
• Administer Exchange Server and Exchange Online, including hybrid deployments and migrations
• Manage Microsoft Teams, Enterprise Voice, telephony integrations, and Poly video conferencing solutions
• Support SharePoint Online, OneDrive, and Microsoft Teams adoption, configuration, and migration projects
• Deliver tenant-to-tenant Microsoft 365 migrations using industry-standard tools
• Develop PowerShell scripts and automation solutions
• Provide third-line technical support and troubleshooting for complex end-user computing and collaboration platform issues
• Create and maintain technical documentation, standards, and operational procedures
• Contribute to secure, modern, and efficient end-user computing environments and digital workplace transformation initiatives

Cloud Engineer – EUC

• Work with clients to set service direction
• Deliver reliable cloud services
• Ensure internal and client SLAs are met
• Support managed service contract definition and renewals
• Help win new client business
• Improve service maturity across the team
• Work with senior stakeholders to grow managed services as a line of business
• Oversee technical service delivery
• Lead BAU transitions smoothly
• Serve as the main point of contact between clients, engineering teams, and stakeholders
• Lead technical teams and continuously improve service delivery
• Troubleshoot issues and drive them to resolution
• Identify opportunities to improve service delivery and drive growth

Cloud Service Delivery Manager

• Monitor and support AWS cloud infrastructure to maintain reliable, secure, and efficient operations
• Work as part of the global Cloud Operations team to support Rhapsody’s cloud-based services and customer environments
• Follow established runbooks, operational procedures, and change management practices
• Participate in a 24x7 on-call rotation and respond to incidents according to service expectations
• Assist with deployment, configuration, maintenance, and validation of cloud-based applications and services, focusing on Rhapsody products
• Investigate, troubleshoot, and resolve issues affecting cloud infrastructure, applications, and customer environments
• Perform routine system health checks, maintenance activities, and operational reviews
• Communicate with customers and internal teams during support requests, incidents, maintenance, and service restoration
• Collaborate with Engineering, Support, Product, Security, and other teams to improve service reliability and operational readiness
• Create and maintain runbooks, technical documentation, and operational knowledge articles
• Integrate AI tools into daily engineering workflows, including pull requests, testing, and debugging
• Build reusable AI prompts and patterns tailored to the codebase
• Improve efficiency and output quality by combining AI with engineering signals and iterating on workflows
• Continue developing knowledge of AWS, cloud operations, security practices, and Rhapsody products

• Participate in the day-to-day operations of Aderant’s cloud products and offerings
• Maintain and review environments for Aderant’s clients and project teams
• Respond to and resolve requests and incidents for Aderant’s customers and partners
• Monitor platforms and resolve platform alerts
• Support internal and external clients working on Aderant’s cloud solutions
• Execute and contribute to best practices in Expert operations
• Implement and enhance maintenance routines for Sierra environments
• Collaborate with other Aderant departments and represent the operations team
• Prioritize workload and assist with documentation and reporting as needed

Cloud Applications Engineer

• Support deployment, configuration and operation of cloud resources across Azure and AWS
• Support development and maintenance of CI/CD pipelines, including Azure DevOps
• Help automate application and infrastructure deployments
• Work with Git, source control, branching and release management processes
• Assist with troubleshooting deployment, environment and cloud infrastructure issues
• Work alongside experienced Cloud and DevOps Engineers to deliver client solutions
• Support Infrastructure as Code and automation activities
• Contribute to cloud monitoring, security and operational improvements
• Maintain technical documentation and deployment procedures
• Work within agile delivery teams and contribute to continuous improvement
• Develop technical capability across Azure, AWS, DevOps, automation and cloud engineering
• Gain exposure to real-world cloud environments and develop skills across cloud infrastructure, DevOps and automation

• Design, build, and deliver secure digital solutions in highly secure environments
• Provision and manage Azure IaaS and PaaS services, including Virtual Machines, Azure Kubernetes Services, App Services, Storage Accounts, and Virtual Networks
• Orchestrate and scale containerised applications using Azure Kubernetes Service (AKS) and Azure Container Instances (ACI)
• Build and maintain Infrastructure as Code using Terraform
• Implement role-based access control (RBAC) and identity management via Microsoft Entra ID
• Manage network security groups (NSGs) and firewalls
• Monitor system health, uptime, and logs using Azure Monitor and Log Analytics
• Support deployment pipelines using Azure DevOps or GitHub Actions
• Audit resource usage to right-size environments and reduce unnecessary cloud spend
• Work alongside engineers, architects, and delivery specialists

• Lead end-to-end delivery of complex technology transformation, infrastructure, and service transition programmes
• Manage plans, milestones, dependencies, risks, resources, and outcomes across multiple workstreams
• Drive service transition and operational readiness
• Ensure successful handover into RUN and production support through knowledge transfer, service acceptance, go-live, and hyper care activities
• Build and influence stakeholder relationships across Product, Engineering, Operations, Service Management, and third-party vendors
• Facilitate governance forums, decision-making, and issue resolution
• Identify and deliver automation, AIOps, and AI-enabled improvements
• Simplify processes, improve service quality, and realise measurable business benefits
• Maintain governance, risk management, and executive reporting
• Produce dashboards, RAID logs, decision registers, and senior management updates
• Ensure compliance with control and regulatory requirements
• Use Jira, Confluence, SharePoint, Microsoft 365, PowerPoint, Excel, and ServiceNow for delivery, governance, operational readiness, and continuous improvement

Hybrid Cloud Service Transition Manager

• Design, build and operate the cloud platform supporting SMG's products
• Embed with product squads from discovery to go-live and build production infrastructure
• Migrate remaining AWS workloads into the Azure landing zone
• Own and evolve the Azure landing zone and cloud foundations
• Operate observability and SRE tooling for metrics, tracing and logging
• Integrate Datadog observability with clear SLO dashboards into products
• Contribute to the platform roadmap and develop shared platform capabilities
• Build Terraform modules and pipelines for safe provisioning and deployment
• Embed security, compliance, cost optimisation, tagging and governance practices
• Design and operate private networking and workload identity
• Mentor engineering teams on SRE practices and developer self-service
• Author runbooks, incident playbooks and onboarding guides
• Help shape the future dedicated Platform squad

Senior Cloud Platform Engineer

• Own the operational health, reliability, security and continual improvement of customer public cloud and hybrid cloud services
• Operate and maintain services across major public cloud platforms, including compute, storage, networking, identity, security, monitoring, backup and recovery
• Support hybrid cloud environments connecting public cloud services with on-premises datacentres, private cloud platforms, edge locations and legacy systems
• Manage technical dependencies between cloud platforms, virtualisation, operating systems, networks, identity services, databases and applications
• Apply and improve cloud governance controls, including policy, access management, configuration standards, compliance monitoring, resource classification and cost oversight
• Develop and maintain automation and infrastructure-as-code for deployment, configuration, validation, remediation, reporting and recurring operational tasks
• Act as senior technical escalation point for complex incidents, performance issues and service failures
• Identify root causes, recurring failures, configuration drift, capacity constraints and technical debt, then drive corrective and preventative action
• Plan and implement controlled platform changes, assessing security, resilience, interoperability, performance, cost, service impact and supportability
• Support onboarding and service transition by ensuring environments are documented, observable, recoverable, governed and ready for live managed service operation
• Provide technical leadership and mentoring across the engineering team

• Provide 2nd/3rd line support for customer cloud platforms, resolving incidents, service requests and problems within agreed SLAs
• Monitor platform health, performance and availability, and respond proactively to alerts
• Carry out change management in line with ITIL processes, including planning, peer review and implementation
• Participate in an on-call rota
• Design and deploy cloud infrastructure including landing zones, networking, identity, compute, storage and PaaS services
• Deliver migrations from on-premises and other clouds into Azure/AWS
• Produce technical documentation, runbooks and handover materials
• Design, build and maintain infrastructure as code using Terraform
• Deploy, operate and upgrade AKS/EKS Kubernetes clusters
• Build and manage container images and registries including ACR/ECR
• Implement observability using Azure Monitor, CloudWatch, Prometheus, Grafana or Datadog
• Support development teams with platform guidance, pipeline design and deployment best practices
• Automate repetitive operational tasks using PowerShell, Python, Azure Automation, Logic Apps, Lambda or similar
• Contribute to internal automation and tooling
• Improve security posture, resilience and cost efficiency
• Work directly with customers and Technical Account Managers to understand requirements and deliver outcomes
• Contribute to service reviews and technical roadmap discussions
• Mentor junior engineers and share knowledge across the team