Collections

• Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts
• Monitor and follow up on overdue accounts via phone calls, emails, and letters
• Document collection activities accurately and update customer records
• Analyze client payment history and financial status to determine collection strategies
• Perform skip tracing when businesses, principals, or guarantors cannot be reached
• Verify and update contact details, business addresses, operating status, and ownership information
• Identify changes in business status, including closures, relocations, name changes, ownership changes, and successor businesses
• Conduct federal and provincial corporate registry searches
• Review application, underwriting, and payment data for contact, banking, and business activity leads
• Conduct skip tracing in compliance with privacy legislation and company policy
• Document sources searched, information obtained, and contact attempts
• Escalate unlocated accounts for external skip tracing, investigation, or recovery placement
• Build and maintain positive commercial client relationships
• Address client inquiries and resolve billing and payment disputes
• Provide prompt customer service
• Prepare regular updates on collection activities, account status, skip tracing efforts, and collection progress
• Collaborate with the Support Team to analyze payment trends and improve collections
• Ensure compliance with debt collection policies and legal regulations
• Maintain accurate records of collection activities and communications
• Keep current with industry best practices and regulatory changes

Commercial Collections Associate

• Manage global cash receipt postings and targeted collection outreach
• Maintain low past-due balances and ensure accurate account reconciliations
• Collaborate with Sales, Billing, Support, and Accounting to resolve payment blockers, disputes, and cash application discrepancies
• Analyze account aging, payment trends, and financial risk
• Prioritize follow-ups and recommend risk-mitigation strategies
• Support month-end close, account reconciliations, and reporting
• Maintain documentation and internal control standards
• Identify process inefficiencies and support automation initiatives
• Test, document, and implement workflows using ERP, CRM, and approved AI tools
• Coordinate cross-functional communication across global time zones
• Maintain accurate financial records across global operations

Cash and Collections Analyst, Temp

• Conduct recovery collection activities
• Manage fraud tips
• Prepare reports supporting business decisions and departmental objectives
• Perform administrative duties as required
• Communicate with members, providers, and internal stakeholders about outstanding balances and repayment arrangements
• Maintain accurate recovery and reporting records
• Assess and coordinate fraud tips
• Support investigations, audits, recovery efforts, and continuous process improvement initiatives
• Work independently and collaboratively to ensure information is accurate, organized, and actionable

Collections, Reporting, Investigation Officer – Claims Audit, Investigations Services

• Supervise offshore Collections and Cash Applications teams, providing daily leadership, coaching, and technical support
• Act as the primary escalation point for complex broker, collection, and cash application issues through resolution
• Lead reviews of aged receivables and large outstanding premium balances, developing and monitoring action plans
• Partner with Underwriting, Operations, Claims, and Reinsurance to investigate discrepancies and resolve outstanding balances
• Analyze and report on outstanding Accounts Payable balances, identify accounts suitable for write-off, validate collection efforts, and prepare recommendations
• Ensure payments are recorded, allocated, and reconciled accurately and timely
• Maintain and enhance standard operating procedures and internal controls
• Identify and implement process improvements across Collections, Cash Applications, and Accounts Payable
• Facilitate audit and SOX requests with required documentation and explanations
• Review AP transactions for accuracy, supporting documentation, and GL coding before payment release
• Serve as backup for Accounts Payable approximately 15% of the time, supporting vendor payments, inquiries, reconciliations, accruals, and subledger-to-General-Ledger reconciliation during period-end close
• Foster a high-performance team culture focused on accountability, collaboration, process optimization, and professional development
• Participate in special projects and provide cross-functional support

Senior Finance Operations Analyst, Collections – Cash Management

• Investigate and analyze debtor files, including builders’ and guarantors’ identities, indemnities and financial position
• Gather and analyze supporting documentation for disputed debt claims
• Analyze and monitor financially distressed builders’ files, including bankruptcy filings, CCAA proposals, statements of affairs and personal net worth statements
• Liaise with external trustees, receivers and legal counsel
• Negotiate and recommend debt settlements
• Respond to debtor and legal representative inquiries regarding invoices, account balances and collection matters
• Monitor collection timelines and limitation periods through collection notices and regular follow-up
• Review security deposit positions and prepare drawdown instructions for financial institutions
• Prepare and recommend files for legal action when negotiations fail or settlement agreements are repudiated
• Provide monthly collectability assessments on larger collection accounts
• Maintain accurate collection activity records in Workday
• Analyze system issues and conduct testing to validate solutions
• Provide guidance and support to the Collection team on collection administration

Senior Collections Analyst

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail
• Respond to customer inquiries via an automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure customer accounts adhere to the company collection policy
• Post customer payments by recording credit card transactions and entering them into accounting software
• Reconcile the accounts receivable ledger to ensure payments are accounted for and properly posted
• Investigate account discrepancies using information from sales, customer support, and customers
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Suggest process improvements for billing and collections
• Assist with other accounting duties and projects as required

Billing Operations and Collections Analyst – Temp Contract

• Communicate with clients by phone, email, and text message
• Assess their financial situation and ability to pay
• Negotiate realistic and sustainable payment arrangements
• Explain account status, consequences, and next steps
• Manage and prioritize a daily queue of accounts
• Accurately document all interactions and ensure diligent follow-up
• Comply with internal policies and applicable provincial regulations
• Participate in the preparation of legal documents
• Meet established quality and performance standards
• Collaborate with a committed team focused on coaching and continuous improvement
• Schedule: Tuesday to Friday, 10:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 5:00 p.m.

Bilingual Collections Agent

• Act as the main escalation point for credit-related issues.
• Provide guidance to credit analysts on credit practices, customer negotiations, risk assessment, and policy interpretation.
• Mentor and train team members.
• Serve as a resource for complex customer and risk management matters.
• Manage an assigned portfolio using consistent, accurate, and proactive credit practices.
• Ensure effective account oversight in compliance with internal policies and applicable external laws and regulations.
• Oversee timely resolution of customer disputes.
• Support implementation and continuous improvement of credit policies and procedures.
• Prepare reporting packages for multiple business units for monthly, quarterly, and annual reporting cycles, including month-end close activities.
• Participate in daily team activities such as huddles and provide clear direction on priorities.
• Provide backup support to the Credit Manager.

Collections jobs in Canada