Consultant

• Interact with customers via Live Calls, Email, and Chat
• Troubleshoot and resolve complex billing, account, and payment-related issues
• Diagnose and resolve customer questions or problems related to account setup, billing discrepancies, payment processing, and system functionality
• Track and document inbound support requests
• Document customer financial inquiries, disputes, or issues
• Document problems and solutions to train lower-level support staff

Support Consultant

• Provide operational support for AVD and Citrix environments, including maintenance, upgrades, and enhancements
• Monitor Citrix and Azure Virtual Desktop environments and troubleshoot issues
• Manage Citrix infrastructure application upgrade deployments
• Optimize Citrix performance, scalability, security, high availability, monitoring, printing, and connectivity
• Administer and manage Citrix Virtual Apps and Desktops 1912 LTSR infrastructure
• Install and configure Delivery Controller, StoreFront, Director, Citrix License Server, and supporting site databases
• Administer NetScaler servers, including load balancers, service monitors, SSL certificates, and firmware upgrades
• Apply new Citrix cumulative updates
• Create and manage Machine Catalogs and Delivery Groups; install VDAs on application-hosted servers and dedicated VMs
• Migrate VMs between clusters
• Monitor VirtualCenter Server and resolve host and virtual machine issues daily
• Configure Azure and register AVD
• Assign users and administrators
• Add, create, and configure virtual machines
• Configure domain controllers and virtual machines
• Handle major incident calls related to AVD and Citrix

• Provide technical support for the SharePoint environment
• Assess and implement new SharePoint capabilities
• Advise Information Technology on the long-term relationship between SharePoint technology and business opportunities
• Provide remote support to Microsoft Premier customers
• Create Microsoft Teams environments as required
• Troubleshoot SharePoint permissions, site moves and copies, accounts, sites, alerts, and policies
• Migrate large amounts of data from local and network drives to OneDrive and SharePoint using the SharePoint Migration Tool
• Configure OneDrive clients on PC, Mac, and mobile devices
• Translate business requirements into solutions and resolve potentially complex problems
• Collaborate with internal and external customers to enhance the platform
• Conduct triage on SharePoint and OneDrive topics

Associate Consultant

• Design and implement Marketing Cloud Advanced solutions using Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, and Interaction Studio/Personalization
• Develop and manage multi-channel customer journeys across Email, SMS, Mobile Push, and Web channels
• Build dynamic and personalized communications using AMPscript, SSJS, HTML, CSS, and SQL
• Configure and optimize Marketing Cloud Advanced features, including Unified SMS Conversations, Path Experimentation, Einstein Engagement Features, and Advanced Automation Capabilities
• Lead audience segmentation, activation, and customer engagement strategies using Salesforce Data Cloud
• Implement Data Cloud data ingestion, harmonization, identity resolution, profile unification, and activation
• Integrate Data Cloud with Marketing Cloud, Sales Cloud, Service Cloud, external systems, and data sources
• Develop Calculated Insights, Data Actions, and Real-Time Customer Profiles within Data Cloud
• Collaborate with business stakeholders to define use cases, campaign strategies, and customer experience improvements
• Optimize campaign performance through analytics, reporting, A/B testing, and customer engagement insights
• Ensure platform scalability, governance, privacy, and compliance standards are maintained

• Lead design and development of transformation solutions
• Define solution strategies and standards
• Oversee solution implementation
• Mentor junior consultants
• Ensure alignment with business goals
• Manage client relationships
• Provide strategic guidance
• Work with senior management to ensure transformation solutions meet client needs and organizational goals

Transformation Solution Consultant

• Configure Oracle HCM Cloud Benefits components including Benefit Plans, Coverage Elements, Eligibility Profiles, Enrollment Rules, and Life Events
• Gather requirements from stakeholders and translate them into system configurations
• Perform testing, troubleshoot configuration issues, and support UAT
• Document configurations and provide training as needed
• Stay updated with Oracle Cloud releases and recommend configuration improvements

HCM Cloud Benefits Functional Consultant

• Administer and configure Salesforce and Certinia PSA
• Manage users, roles, profiles, permission sets, security, and access
• Configure Certinia PSA for projects, resources, assignments, time entry, utilization, and related operational processes
• Build and maintain Salesforce Flows, reports, dashboards, validation rules, and other platform automation
• Troubleshoot platform issues and provide ongoing user support
• Manage sandbox testing, release activities, and production deployments
• Monitor data quality and implement appropriate platform controls
• Partner with business stakeholders to translate requirements into scalable solutions
• Identify opportunities to simplify processes, reduce manual work, and improve platform adoption
• Maintain platform documentation and provide user guidance and training

Certinia Consultant

• Collaborate within small teams to help major brands answer and implement solutions for challenging strategic questions
• Take ownership of deliverables and build external client relationships
• Work with technology and data across industries including financial services, retail, restaurants, and hospitality
• Business Experimentation: use Test & Learn® and SQL to run data-backed experiments; provide insights; partner with clients on implementation decisions
• Strategy & Transformation: guide clients through strategic, tactical, operational, and transformational challenges
• Performance Analytics: use business intelligence platforms, SQL, Python, and other enterprise applications to investigate trends, build propensity models, develop visualizations, and synthesize data into recommendations
• Engage with client stakeholders through virtual and in-person meetings
• Marketing: develop strategies, lead marketing campaign implementation, evaluate results, and apply customer, behavioral, and transactional data to client engagements
• Work across tracks to develop diverse skills and experiences
• Abide by Mastercard security policies and practices
• Ensure confidentiality and integrity of accessed information
• Report suspected security violations or breaches
• Complete mandatory security trainings

Consultant, Launch Program

• Author technical ecological reports.
• Analyse bat sound data using Anabat Insight/Kaleidoscope.
• Use QGIS/ArcGIS for desk studies, site scoping, protected species records, and biodiversity net gain assessments.
• Work to tight deadlines using approved methodologies.
• Collaborate with team members and manage workload independently.
• Liaise daily with UK teams and build strong working relationships.
• Support bid preparation and manage work enquiries under senior guidance.
• Perform ad hoc tasks as required by process leads.
• Engage in Continuing Professional Development (CPD).
• Contribute to technical, financial, and QA project management.

Senior Ecology Consultant

• Author technical ecological reports.
• Analyse bat sound data.
• Use GIS to support desk studies, site scoping, protected-species records, and biodiversity net gain assessments.
• Work to tight timescales and follow approved methodologies.
• Deliver responsibilities by meeting deadlines as part of a team.
• Develop technical skills through Continuing Professional Development.
• Manage own time and workload in collaboration with team members.
• Liaise daily with the UK team and build effective working relationships.
• Manage work enquiries and prepare bids under guidance from senior staff.
• Carry out additional ad hoc activities as required by process leads.

Consultant jobs in India

Support Consultant

Consultant

Associate Consultant

Consultant

Transformation Solution Consultant

HCM Cloud Benefits Functional Consultant

Certinia Consultant

Consultant, Launch Program

Senior Ecology Consultant

Environment Consultant I