Counselor

• Work with the Manager of Counseling and school leadership team to support student completion of instructional programs
• Provide direction to counseling staff
• Assist students and parents with graduation requirements, course selection and scheduling, post-secondary planning, and crisis intervention
• Support teachers with professionalism, instructional support, customer service, program changes, and new software applications
• Maintain communication with parents and address individual student needs
• Support families requiring additional assistance to prevent withdrawals and encourage participation
• Participate in student recruitment, in-state trips, presentations, Q&A sessions, and press responses
• Support Community Coordinators with social activities and relevant field trips
• Create and maintain a virtual school community
• Handle student problems escalated by parents and teachers
• Develop and implement counseling programs for academic, career, graduation, and interpersonal adjustment needs
• Oversee each student's Personal Learning Plan
• Maintain knowledge of Alabama high school graduation requirements and communicate requirements to school leadership
• Supervise course selection, four-year planning, transcript review, credit entry, and records management
• Generate and authorize official transcripts
• Counsel families through the withdrawal process
• Design and implement crisis prevention and management plans and lead the Crisis Management Team
• Report and refer critical incidents as required by law, regulations, or ethical standards
• Identify and maintain school and community resource lists
• Review secondary students' attendance, participation, and performance
• Support mid-semester student enrollment and course integration
• Review secondary course content and recommend enhancements to the Curriculum Team
• Develop special programs, including Advanced Placement, SAT/ACT preparation, and college entrance preparation
• Facilitate high school testing, including exit exams, PSAT, SAT, ACT, and AP exams
• Design professional development for teachers and staff
• Design and coordinate high school graduation ceremonies
• Coordinate middle and high school teachers and identify students at risk or in crisis
• Oversee student accounting, attendance tracking, and payment collection assistance
• Monitor enrollment requirements and communicate them to the Enrollment Department
• Support state testing logistics and facility contracting
• Support marketing, student outreach, and public relations
• Perform other assigned duties

Assistant Manager – Counseling Services

• Educate families and funeral homes about the importance of pre-planning
• Foster relationships that build trust and strengthen community connections
• Provide exceptional guidance throughout the preneed process
• Manage client relationships and contribute to business growth
• Work independently while staying connected with a supportive team
• Help funeral professionals offer families a personal, seamless, and meaningful planning experience using Prelude’s software

Preneed Funeral Counselor

• Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
• Deliver immediate mental health support via video, live chat, or phone
• Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
• Conduct risk, substance abuse, and mental health assessments
• Develop immediate action and safety plans based on urgency
• Recommend appropriate levels of mental health and substance-use care
• Provide information about mental health, substance abuse, community treatment, and related programs
• Coordinate resources and support linkage to services
• Collaborate with professionals to support positive clinical outcomes and continuity of care
• Multitask by typing and documenting while handling calls and using supporting tools
• Protect member confidentiality and follow enterprise and EAP confidentiality policies
• Maintain complete and accurate documentation meeting risk-management and regulatory requirements
• Maintain current licensure, pursue professional development, and meet state licensure requirements

Employee Assistance Program – Clinical Counselor

• Deliver on-demand, single-session consultations
• Conduct clinical assessments, action and safety planning, triage, and informational services
• Provide support through phone, video, and chat
• Use advanced technology platforms to connect members with appropriate solutions
• Type and document information accurately in real time
• Navigate intranet systems and tools to support call handling
• Use chat and instant messaging tools for team support
• Review email communications regarding plan sponsor information, process changes, and department information
• Multitask while engaging with members
• Protect member confidentiality under enterprise and EAP policies
• Maintain accurate, complete, and timely documentation meeting regulatory and risk management requirements

Clinical Counselor – Employee Assistance Program

• Promote student success through a comprehensive school counseling program
• Guide students in academic success, social and emotional development, and career and college planning
• Help students plan postsecondary options and apply academic achievement strategies
• Meet quarterly with students on the caseload to review graduation plans and postsecondary options
• Deliver classroom instruction based on student success standards
• Review transcripts and academic documentation
• Collaborate with teaching staff to develop four-year graduation plans and audit student schedules
• Assist with course placement, including Advanced Placement recommendations and enrichment pathways
• Analyze student data and develop data-driven intervention action plans
• Provide short-term counseling and referrals for long-term support
• Support teachers, staff, and parents
• Support standardized testing, parent education, and staff development
• Advocate for students at individualized education plan and other student-focused meetings
• Focus students and families on goal setting and academic planning for college and career readiness
• Travel up to 20% for face-to-face professional development, student testing, and/or as required by the school

School Counselor

• Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
• Provide immediate 24/7 mental health support through video, live chat, or phone
• Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
• Conduct risk, substance abuse, and mental health assessments
• Develop immediate action and safety plans based on urgency
• Recommend appropriate levels of mental health and substance-use care
• Understand members’ needs and align with their theory of change
• Provide information about mental health, substance abuse, community treatment, and related programs
• Coordinate resources and support linkage to care and lifestyle-management services
• Collaborate with professionals to support positive clinical outcomes and continuity of care
• Multitask by typing and documenting while handling calls and using supporting tools
• Protect member confidentiality and follow enterprise and EAP confidentiality policies
• Maintain accurate documentation meeting risk-management and regulatory requirements
• Maintain current independent behavioral health licensure and meet state licensure requirements
• Participate in periodic shift bidding; schedules may change based on business needs