Customer Success Manager

• Develop and maintain strong, long-term relationships with assigned clients
• Serve as the primary point of contact after the sale
• Proactively check in with clients weekly, biweekly, or monthly
• Identify red flags and address concerns to support retention
• Resolve client conflicts calmly, professionally, and efficiently
• Ensure clients understand and remain aligned with their service strategy
• Maintain timelines for internal teams delivering client services
• Support onboarding, kickoff calls, training, launches, and early-success monitoring
• Communicate agendas, meeting summaries, and next steps
• Introduce and support adoption of new services and upsells
• Respond to client questions and requests through the support inbox or helpdesk
• Document client interactions according to SOPs and maintain detailed meeting and communication notes
• Identify opportunities to expand services or improve results
• Support upsells, referrals, and reviews from satisfied clients
• Coordinate with internal teams on next-step solutions
• Track work, communicate progress, follow and improve SOPs, checklists, and processes
• Escalate issues and help troubleshoot solutions
• Create, manage, and distribute client satisfaction surveys
• Identify trends and improvement areas
• Support retention initiatives such as appreciation gestures, gifts, or loyalty programs

Explore Account Manager – Client Success Manager at Spotlight Branding. Review requirements and application details.

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