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Spotlight BrandingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management skills, with a focus on retention and satisfaction through effective communication and problem-solving. Proficient in digital marketing concepts and capable of supporting service adoption and upselling initiatives.
Highest-signal resume keywords
Client Relationship ManagementDigital Marketing ConceptsProblem-Solving SkillsAttention to DetailClient-Oriented Mindset
About the role
Key responsibilities & impact- Develop and maintain strong, long-term relationships with assigned clients
- Serve as the primary point of contact after the sale
- Proactively check in with clients weekly, biweekly, or monthly
- Identify red flags and address concerns to support retention
- Resolve client conflicts calmly, professionally, and efficiently
- Ensure clients understand and remain aligned with their service strategy
- Maintain timelines for internal teams delivering client services
- Support onboarding, kickoff calls, training, launches, and early-success monitoring
- Communicate agendas, meeting summaries, and next steps
- Introduce and support adoption of new services and upsells
- Respond to client questions and requests through the support inbox or helpdesk
- Document client interactions according to SOPs and maintain detailed meeting and communication notes
- Identify opportunities to expand services or improve results
- Support upsells, referrals, and reviews from satisfied clients
- Coordinate with internal teams on next-step solutions
- Track work, communicate progress, follow and improve SOPs, checklists, and processes
- Escalate issues and help troubleshoot solutions
- Create, manage, and distribute client satisfaction surveys
- Identify trends and improvement areas
- Support retention initiatives such as appreciation gestures, gifts, or loyalty programs
Requirements
What you’ll need- Mexico-based candidates only
- Clear, articulate spoken English
- Excellent written English
- Strong attention to detail
- Prior client-facing and/or account management experience
- Client-oriented, solutions-focused mindset
- Strong problem-solving skills
- Solid understanding of digital marketing concepts and digital advertising
- Reliable computer and internet connection
- Available Monday–Friday, 8:00am–5:00pm EST, with Fridays ending at noon
- Submit no more than two paragraphs explaining interest and experience handling client matters
- Submit a one-minute introductory video discussing marketing or marketing-team experience
- Attach a resume
Benefits
Comp & perks- 100% remote role
- Fridays end at noon
- Unlimited PTO
- Supportive, collaborative team culture
- Opportunity to grow into senior client success or account leadership roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear Spoken EnglishExcellent Written EnglishSolutions-Focused Mindset
Industry Keywords
Client RetentionAccount ManagementClient Satisfaction SurveysService StrategyOnboardingUpsellingDigital AdvertisingSOPsCommunicationConflict Resolution